TICKET INFORMATION
2023/24 Season
Our objective of our ‘Home Ticket Policy’ is to ensure that access to tickets is fair to all Members and to maintain our commitment to keeping football affordable whilst ensuring we remain competitive on the field in the long term.
The pricing structure is split into five price bands, including Adult, Under-11, Under-16, 16-18 years, and Concessions* amongst the following areas of the stadium: Family Stand, North and South Stands, East Stand Upper Wings (adult tickets only) and East Central Lower with East Stand Upper and West Stand.
*Concessions = Seniors aged 65+, young adults aged 19 to 22 years and disabled supporters.
Sale Policy
Approximately three to four weeks prior to a home game tickets will go on sale.
The club will announce the sale dates via www.leedsunited.com.
Tickets are only available to current My Leeds Members, one ticket per Member.
Please note, Membership does not guarantee a match ticket.
We strongly advise Members to purchase their tickets online to avoid disappointment.
Please note, when applying online, you will only have access to purchase tickets for the game if you have the correct level of Membership.
Tickets are sold in phases, please see the below example of a typical sales period:
Phase 1- from 1pm
Phase 2- from 1pm
Phase 3- from 5pm
For further information on the ballot process, please see the additional information section below.
Phase 5 - Ticket Exchange Sales
Approximately 10 days prior to the game, any seats returned from Season Ticket Holders via the Ticket Exchange will be sold in the following order on a first come first served basis:
Phase 6- Ticket Forwarding
For further information on the Ticket Forwarding scheme, please see the additional information section below.
For all home games, demand for tickets significantly exceeds supply, with fixtures selling out well in advance of the actual day of the game. Supporters are advised not to travel to the game without a match ticket. The club reserve the right to amend on-sale dates or change the selling procedure for any fixture. Dates of fixtures and kick off times are subject to change.
ADDITIONAL HOME TICKET INFORMATION
Online Ballot
All current My Leeds Members who are unsuccessful in purchasing a ticket in Phase 1 or 2 can apply for the online ballot.
If you wish to be balloted/seated with friends or family Members, then you must register all in one application.
Each Member can only register once for the ballot. The maximum number of Members within a ballot application is 10.
To apply for friends and family Members, they must be linked to your account via the ‘My Friends & Family’ option within your online ticketing account.
It is imperative that you select the correct age band for each ballot applicant.
The lead applicant will need to enter credit/debit card details when submitting a ballot application.
No payment will be processed at the point of registering in the ballot.
Please note, when you register for the ballot, you will be able to specify ‘General Seating’ or ‘Family Area’ seating.
If you are successful, the automated balloting system will automatically allocate you a seat which could be in any of our general admission stands.
To apply for the Family Area, you must meet our criteria of no more than two adults to one concession.
If you have accessibility requirements, a separate ballot is available for Disabled Supporters.
Once the deadline date has passed for ballot registrations, the ballot will be randomly drawn.
The supporters who are successful in the ballot will automatically have their credit/debit card payment charged for the total ticket cost (including booking fees) and the lead applicant will receive a confirmation email containing their mobile tickets.
If you do not receive an email then you have not been successful. Supporters can check if they are successful in the ballot via the ‘My Account’ option within their online ticketing account.
Ballots will be run on a game-by-game basis.
Ticket Forwarding
General admission Season Ticket Holders and My Leeds Members will be able to forward their ticket as a mobile ticket to another supporter if they are unable to attend an individual match.
However, the supporter who they are forwarding their ticket to must be linked to their ticketing account via the ‘My Friends & Family’ option and also be a current My Leeds Member.
Please note, you can forward your seat to a My Leeds Member who has the same price type at no extra cost. e.g. Adult Season Ticket Holder to Adult My Leeds Member.
You can also upgrade your ticket as part of the Ticket Forwarding process, e.g. Junior Season Ticket Holder to Adult My Leeds Member. In this scenario, there would be an upgrade fee to pay.
If you wish to forward your Season Ticket seat to a Member with a lower price category, e.g. Adult Season Ticket Holder to Junior My Leeds Member, then this can be done, but no downgrade refund will be offered.
In this scenario, you need to select the new owner of the ticket from your Friends & Family list and the new price type, which in this example is Adult.
The new price type that you enter must be that of the Season Ticket Holder irrespective of the price type of the Member receiving the forwarded ticket.
To forward your ticket, please follow the below simple step by step instructions:
1. Log into your online ticket account https://tickets.leedsunited.com/
2. Once logged in, select the ‘Tickets’ option underneath your name shown in the top right-hand corner
3. Select the relevant game, click the ‘Forward Ticket’ button
4. You will see the game and your seat details listed, click the ‘Forward Ticket’ button
5. Select the new owner of your ticket, click the dropdown to select the Member from your Friends & Family list
6. Select the new price type (Adult, Senior etc) for the Member and click ‘Forward Ticket’
7. The ticket will appear in your basket, any difference in price will appear here (E.g., Junior to Adult) Click Proceed to checkout
8. Confirmation will appear of who you are forwarding your ticket too, if correct, click ‘Next’
9. Click to accept the Terms and Conditions, click ‘Submit’
10. The Season Ticket Holders Season pass or Members match ticket will be deactivated. An email will be sent to the Season Ticket Holder or Member and an email confirmation containing the mobile ticket will be sent direct to the Member who has been forwarded the ticket.
11. Ticket Forward complete!
12. Please note, once a season ticket seat or match ticket seat has been forwarded it cannot be recalled by the original Season Ticket Holder or original Member.
General admission Season Ticket Holders and Members can forward their seat to a My Leeds Member right up until when the turnstiles open on matchday. Turnstiles open 90 minutes prior to kick off.
JOHN CHARLES WEST STAND
The West Stand is traditionally known as the 'Main Stand'. This is the location where the players run out of the tunnel and the home and away team dugouts are positioned. The away fans are located in the South end of the West Stand.
EAST STAND FAMILY AREA
This area is recommended for Family Groups.
The Family Area is designed for adults attending with concessions. Tickets in this area are allocated on a strict ratio of two adults to one concession. There must be at least one person in the family group over the age of 18.
Tickets in the Family Area must be purchased in one transaction. For safeguarding reasons, where your booking includes a child’s ticket you must purchase adjoining seats.
This area has excellent concourse offering a range of food and beverages.
The club will strictly monitor the behaviour and language of fans in this section to protect the family environment. Foul and abusive language will not be tolerated in the Family Area.
EAST STAND UPPER
The East Stand Upper is not recommended for supporters who suffer from vertigo or supporters who have difficulty walking. Due to safety reasons children under the age of five are not permitted in this stand.
NORTH & SOUTH STANDS
The North and South Stands are the busiest and most vocal areas of the Stadium. These areas are not recommended for young children or family groups. Although monitored, supporters in these stands have a tendency to stand throughout the game.
VISITING FANS
The visiting fans are located at the South End of the John Charles West Stand. Visiting supporters need to contact their club in advance of the game to purchase tickets.
HOW DO I APPLY FOR HOME MATCH TICKETS?
Tickets can only be purchased via the following methods:
Online: Click here to book tickets online now
Phone: 0371 334 1992 Leeds United Ticket Services Call Centre
Phone:0333 130 0505 Accessible Ticket Line (Disabled Supporters only)
PAYMENT OPTIONS?
We accept all major credit / debit cards with the exception of American Express.
BOOKING FEES?
Booking fees apply when purchasing tickets via credit/debit card. Tickets purchased online incur a booking fee of £1.00 per ticket. If purchasing tickets via the Leeds United Ticket Services Call Centre, the booking fee is £1.75 per ticket.
REFUNDS?
Home tickets can be returned to the Ticket Office for a refund (excluding booking fees) up until 24 hours prior to kick off.
To request a refund, please email tickets@leedsunited.com stating your reason for requesting a refund along with your customer number, transaction number and the last 4 digits of your card originally used for payment along with confirmation that the card is still active. All of this information is required before a refund can be processed. The Club must receive your refund request by email no later than 24 hours prior to kick off.
Any refund requests received after the 24 hour cut off period will not be processed. Any returned tickets will be resold via the Leeds United Ticket Exchange.
NOT RECEIVED YOUR DIGITAL HOME MATCH TICKETS ?
If you do not receive your digital match ticket(s) via email, please contact Ticket Services in advance of the game on 0371 334 1992 or email tickets@leedsunited.com.
IS THERE A GROUP BOOKING SERVICE?
Due to high demand for tickets, we do not currently offer a service for groups to apply for tickets.
All individuals are advised to purchase a Membership to give them priority to apply for home tickets. All groups / supporters can link their accounts together via the friends and family option on our online ticketing system and purchase their tickets online as a group booking in the same transaction.
This is a simple process and can be done once you are logged in online. We advise Members to link their friends and family to their account in advance of tickets going on sale. If you require assistance with the linking of family and friends, please contact Ticket Services on 0371 334 1992 or email tickets@leedsunited.com.
You can apply for a maximum of 10 tickets per transaction online, subject to availability.
Key:
* Concession match ticket prices are available to: Senior Citizens aged 65+, Young Adults aged between 19 and 22 and Disabled Supporters.
In the EFL Championship each club must make provision for at least 2,000 visiting supporters or such number as represents 10% of the club’s certified capacity, if less than 2,000.
Over the last few seasons, the club has developed a policy, in consultation with the Supporters Advisory Board, to ensure the allocation of away tickets is founded on rewarding away loyalty whilst also allowing the wider fan base to attend a small number of games a season to be able to experience supporting the team away from home.
The away ticketing policy will continue to be focused on rewarding our supporters who have regularly attended away fixtures, with Away Season Ticket Holders guaranteed a ticket along with those supporters who have achieved a high attendance record (Super Away Attendees*) attending** over 80% of away games (League & Cup) in the seasons between 2015/16 and 2019/20 (100 games or more between 2015/16 and 2019/20). Please note, for the 2023/24 season, no further supporters will be invited to join the 'Super Away Attendees' group unless any of the existing 'Super Away Attendees' lapse.
The remaining tickets will then be distributed between supporters who gained a high away match attendance during the 2022/23 season – these supporters will have a 50% chance of gaining a ticket for each away match. This will mean that almost two thirds of the tickets will always be allocated to supporters with a track record of high away attendance.
By also ensuring that a small allocation of tickets are made available for Season Ticket Holders and Members, we are offering more fans the chance to experience supporting the team away from home, which will in turn help to grow the Leeds United fan base, particularly with younger supporters. Growing our fan base is a central strategic pillar of ensuring continued on-field success.
Home Season Ticket Holders and Members will be offered tickets on a first come first served basis, allowing them the opportunity to not only occasionally attend an away match but also allowing them the chance to build up their away attendance to enable them to access the away tracker system for future campaigns.
*Please note, a supporter who has accrued 100+ away games as a Personal Assistant (PA) using complimentary tickets does not qualify as a Super Away Attendee unless the disabled supporter they accompany also qualifies by having attended 100+ away games. Personal Assistants (PA) accounts do not accrue their own personal loyalty.
**Purchased a ticket via the Leeds United Ticket Office.
The away allocation policy is fully transparent to supporters. The example below is based on an allocation of 3000;
27% Away Season Ticket Holders
9.5% Super Away Attendees
27% Tracker (supporters with high tracker attendance from the 2022/23 season)
27% Home Season Ticket Holders on a first come first served basis
9.5% Members on a first come first served basis
Away tickets are only available to current Season Ticket Holders / Members (strictly one ticket each)
WHEN DO AWAY TICKETS GO ON SALE?
On-sale dates will be announced on a game-by-game basis.
Approximately four weeks before each fixture, Ticket Services will make an announcement via www.leedsunited.com confirming the sale dates, the ticket information along with any deadline dates to apply.
Approximately three weeks before each away fixture tickets will go on sale online.
Away tickets always go on sale online at 1pm.
The sale dates for each away game will be announced on our official website and also advertised on our online ticketing site.
HOW TO PURCHASE AWAY TICKETS?
Tickets can only be purchased online. Click here to buy tickets online now.
IS THERE A MAXIMUM NUMBER OF TICKETS PER TRANSACTION?
Yes. There is a restriction on the number of away tickets that can be purchased in one transaction online (this will be capped at 10 tickets - to still allow groups to arrange travel together).
IF I AM UNSUCCESSFUL WITHIN THE TRACKER SALES PERIOD, CAN I TRY AND APPLY AGAIN WHEN TICKETS GO ON SALE TO SEASON TICKET HOLDERS & MEMBERS?
Yes. If you are a Season Ticket Holder and are unsuccessful in the Tracker, then you will have a second chance to apply when tickets go on sale to Season Ticket Holders (first come, first served basis).
If you are a Member and unsuccessful in the Tracker, then you will have a second chance to apply when tickets go on sale to members (first come, first served basis).
IS THE TRACKER BASED ON THE 2022/23 SEASON THROUGHOUT THE 2023/24 CAMPAIGN?
Yes. For the Tracker (50% chance of success) this will be based on the 2022/23 season throughout the forthcoming 2023/24 campaign.
CAN I PURCHASE TICKETS FOR FRIENDS OR FAMILY?
In advance of any match tickets going on sale, supporters are reminded to familiarise themselves with our online ticketing system and ensure that all of their personal details (including email address) are correct on their ticketing account. All Members must create a friends and family list on the ticketing platform to enable them to purchase tickets on behalf of other supporters. We strongly recommend that supporters create their friends and family lists before they apply for any match tickets.
Please note, unless you have created your friends and family lists then you will not be able to purchase tickets on behalf of other supporters either online or via the Ticket Office.
This guide should help to answer your questions but if you have more, we’re always happy to help by calling 0371 334 1992, email tickets@leedsunited.com or sales@leedsunited.com for hospitality enquiries.
PAYMENT OPTIONS?
We accept all major credit / debit cards with the exception of American Express.
BOOKING FEES?
Booking fees apply when purchasing tickets via credit/debit card. Tickets purchased online incur a booking fee of £1.00 per ticket.
REFUNDS?
Away match tickets can be returned for a refund (including Away Season Ticket Holders). The face value of the ticket will be refunded. The tickets must be received by the Leeds United Ticket Office 48 hours prior to the fixture in order for a refund to be processed.
Please return your tickets to:
Leeds United Ticket Services
Elland Road
Leeds
LS11 0ES
NOT RECEIVED YOUR AWAY TICKETS THROUGH THE POST?
If you do not receive your match ticket(s) through the post, please contact Ticket Services in advance of the game and during our working office hours on 0371 334 1992 or email tickets@leedsunited.com .
We will contact the away club on the day of the game and arrange for replacement tickets to be printed and left for collection on the match day from the away club's Ticket Office. Please take a form of photographic identification with you when collecting your replacement tickets. Replacement tickets cannot be issued in advance of the matchday.
ADDITIONAL INFORMATION
Please ensure that you take your valid digital Season/Membership card to the away game to ensure that you gain entry.
