The club has carried out a thorough review of our home ticketing policy ahead of the new campaign, including consultations with the Supporter Advisory Board and a benchmarking process against comparable clubs.
Our objectives have been to ensure that access to tickets is fair to all members and to maintain our commitment to keeping football affordable whilst ensuring we remain competitive on the field in the long term.
The pricing structure is split into five price bands, including Adult, Under-11, Under-16, 16-18 years, and Concessions* amongst the following areas of the stadium: Family Stand, North and South Stands, East Stand Upper Wings (adult tickets only) and East Central Lower with East Stand Upper and West Stand.
Supporters should also be aware that the Premier League have a £30 cap on all adult away tickets in the league which may explain why a home supporter is paying more for their ticket than an away fan in the West Stand.
*Concessions = Seniors aged 65+, young adults aged 19 to 22 years and disabled supporters.
Approximately 3 to 4 weeks prior to a home game tickets will go on sale. The club will announce the onsale dates via www.leedsunited.com.
Tickets are only available to current My Leeds Members, 1 ticket per Member. Please note, Membership does not guarantee a match ticket.
We strongly advise Members to purchase their tickets online to avoid disappointment. Please note, when applying online, you will only have access to purchase tickets for the game if you have the correct level of Membership.
Tickets are sold in Phases, please see the below example of a typical sales period.
Phase 1 - from 1pm
My Leeds Priority Members
Reserved allocation – sold on a first come first served basis
Phase 2 - from 1pm
All My Leeds Members
Reserved allocation – sold on a first come first served basis
Phase 3 - from 5pm
Ticket Exchange opens
General admission Season Ticket Holders who are unable to attend this fixture can return their seat online via accessing their ‘My Account’ option.
Season ticket holders can return their seat right up until 2 hours prior to kick off. For further information on the Ticket Exchange scheme, please click here.
Phase 4 - Online Ballot
Ballot Registrations open at 9am and close the following day at midnight
Once the ballot closes, the ballot is run and the successful applicants notified.
All My Leeds Members who have not been successful in purchasing a ticket in either Phase 1 or 2, can register for the ballot.
Reserved allocation – sold via the ballot system.
For further information on the new ballot process, please see the additional information section below.
Phase 5 - Ticket Exchange Sales
Approximately nine days prior to the game, any seats returned from Season Ticket Holders via the Ticket Exchange will be sold in the following order on a first come first served basis:
Day 1 - from 1pm - My Leeds Priority & My Leeds+ Members.
Day 2 - from 1pm - All My Leeds Members.
Season ticket holders can return their seat right up until 2 hours prior to kick off, so My Leeds Members are advised to keep checking the online site for availability up until matchday.
Phase 6 - Ticket Forwarding
Approximately one week prior to the game, the Ticket Forwarding facility will be available online.
General admission Season Ticket Holders will be able to forward their season ticket seat as a mobile ticket to another supporter if they are unable to attend an individual match. However, the supporter who they are forwarding their ticket to must be linked to their ticketing account via the ‘My Friends & Family’ option and also be a current Member.
For further information on the new Ticket Forwarding scheme, please see the additional information section below.
For all home games, demand for tickets significantly exceeds supply, with fixtures selling out well in advance of the actual day of the game. Supporters are advised not to travel to the game without a match ticket. The club reserve the right to amend on-sale dates or change the selling procedure for any fixture. Dates of fixtures and kick off times are subject to change.
ADDITIONAL HOME TICKET INFORMATION
All 2022/23 Members who are unsuccessful in purchasing a ticket in Phase 1 or 2 can apply for the online ballot.
If you wish to be balloted / seated with friends or family members, then you must register all in one application. Each Member can only register once for the ballot. The maximum number of members within a ballot application is ten. To apply for friends and family members, they must be linked to your account via the ‘My Friends & Family’ option within your online ticketing account.
It is imperative that you select the correct age band for each ballot applicant.
The lead applicant will need to enter credit/debit card details when submitting a ballot application. No payment will be processed at the point of registering in the ballot.
Please note, when you register for the ballot, you will be able to specify ‘General Seating’ or ‘Family Area’ seating. If you are successful, the automated balloting system will automatically allocate you a seat which could be in any of our general admission stands. To apply for the Family Area, you must meet our family area criteria of no more than two adults to one concession.
If you have accessibility requirements, a separate ballot is available for Disabled Supporters.
Once the deadline date has passed for ballot registrations, the ballot will be randomly drawn. The supporters who are successful in the ballot will automatically have their credit/debit card payment charged for the total ticket cost (including booking fees) and the lead applicant will receive a confirmation email containing their mobile tickets.
If you do not receive an email then you have not been successful. Supporters can check if they are successful in the ballot via the ‘My Account’ option within their online ticketing account.
Ballots will be run on a game-by-game basis.
General admission Season Ticket Holders will now be able to forward their season ticket seat as a mobile ticket to another supporter if they are unable to attend an individual match. However, the supporter who they are forwarding their ticket to must be linked to their ticketing account via the ‘My Friends & Family’ option and also be a 2022/23 My Leeds Member.
Please note, you can forward your seat to a My Leeds Member who has the same price type at no extra cost. E.g., Adult Season Ticket Holder to Adult My Leeds Member.
You can also upgrade your ticket as part of the Ticket Forwarding process, E.g., Junior Season Ticket Holder to Adult My Leeds Member. In this scenario, there would be an upgrade fee to pay. Unfortunately, you cannot forward a seat in a downgrade situation, E.g., Adult to Junior.
This new scheme is only available for Season Ticket holders to forward their season ticket seat. My Leeds Members cannot forward their match tickets to other My Leeds Members.
To forward your ticket, please follow the below simple step by step instructions:
1. Log into your online ticket account https://tickets.leedsunited.com/
2. Once logged in, select the ‘Tickets’ option underneath your name shown in the top right-hand corner
3. Select the relevant game, click the ‘Forward Ticket’ button
4. You will see the game and your seat details listed, click the ‘Forward Ticket’ button
5. Select the new owner of your ticket, click the dropdown to select the Member from your Friends & Family list
6. Select the new price type (Adult, Senior etc) for the Member and click ‘Forward Ticket’
7. The ticket will appear in your basket, any difference in price will appear here (E.g., Junior to Adult) Click Proceed to checkout
8. Confirmation will appear of who you are forwarding your ticket too, if correct, click ‘Next’
9. Click to accept the Terms and Conditions, click ‘Submit’
10. The Season Ticket Holders Season pass will be deactivated. An email will be sent to the Season Ticket Holder and an email confirmation containing the mobile ticket will be sent direct to the Member.
11. Ticket Forward complete!
General admission Season Ticket Holders can forward their seat to a My Leeds Member right up until when the turnstiles open on matchday.
JOHN CHARLES WEST STAND
The West Stand is traditionally known as the 'Main Stand'. This is the location where the players run out of the tunnel and the home and away team dugouts are positioned.
EAST STAND FAMILY AREA
This area is recommended for Family Groups.
The Family Area is designed for adults attending with concessions. Tickets in this area are allocated on a strict ratio of two adults to one concession. There must be at least one person in the family group over the age of 21.
This area has excellent concourse offering a range of food and beverages.
The club will strictly monitor the behaviour and language of fans in this section to protect the family environment. Foul and abusive language will not be tolerated in the Family Area.
EAST STAND UPPER
The East Stand Upper is not recommended for supporters who suffer from vertigo or supporters who have difficulty walking. Due to safety reasons children under the age of five are not permitted in this stand.
NORTH & SOUTH STANDS
The North and South Stands are the busiest and most vocal areas of the Stadium. These areas are not recommended for young children or family groups. Although monitored, supporters in these stands have a tendency to stand throughout the game.
The visiting fans are located at the South End of the John Charles West Stand. Visiting supporters need to contact their club in advance of the game to purchase tickets.
HOW DO I APPLY FOR HOME MATCH TICKETS?
Tickets can be purchased:
1. Online - Click here to book tickets online now.
2. Ticket Services Call Centre - Call 0371 334 1992
3. In person at the West Stand Ticket Office (Phase 1 & 2 only)
We accept all major credit / debit cards with the exception of American Express.
Please note, cash payments are accepted at the Ticket Office Counters. However, due to COVID-19, we would encourage all supporters to pay by credit/debit card.
Booking fees apply when purchasing tickets via credit/debit card. Tickets purchased online incur a booking fee of £1.00 per ticket. If purchasing tickets via the Ticket Services Call Centre, the booking fee is £1.75 per ticket. No booking fee is charged when purchasing tickets in person at the Ticket Office counters.
Home tickets can be returned to the Ticket Office for a refund (excluding booking fees) up until 24 hours prior to kick off.
To request a refund, please email email@example.com stating your reason for requesting a refund along with your customer number. The club must receive your refund request by email no later than 24 hours prior to kick off. Any refund requests received after the 24 hour cut off period will not be processed.
Any returned tickets will be resold via the Leeds United Ticket Exchange.
NOT RECEIVED YOUR DIGITAL HOME MATCH TICKETS ?
If you do not receive your digital match ticket(s) via email, please contact Ticket Services in advance of the game on 0371 334 1992 or email firstname.lastname@example.org.
CAN I CHANGE MY MATCH TICKET SEATS?
Yes, subject to availability. If you move into a higher priced area then you will pay the upgrade price (price depends on the match category) If you move within the same area or into a stand of the same value, you will incur a non refundable £5 charge per seat. The fee is waived if the ticket holder purchases the equivalent number of additional tickets to their original booking. The £5 charge is not applicable to the Family Area. Please contact Ticket Services on 0371 334 1992 for further information.
IS THERE A GROUP BOOKING SERVICE?
Due to high demand for tickets, we do not currently offer a service for groups to apply for tickets.
All individuals are advised to purchase a Membership to give them priority to apply for home tickets. All groups / supporters can link their accounts together via the friends and family option on our online ticketing system and purchase their tickets online as a group booking in the same transaction.
This is a simple process and can be done once you are logged in online. We advise Members to link their friends and family to their account in advance of tickets going on sale. If you require assistance with the linking of family and friends, please contact Ticket Services on 0371 334 1992 or email email@example.com.
You can apply for a maximum of 10 tickets per transaction online, subject to availability.
* Concession match ticket prices are available to: Senior Citizens aged 65+, Young Adults aged between 19 and 22 and Disabled Supporters.
** The Premier League have a £30 cap on adult away tickets.
Once again our away ticketing policy created in partnership with the Supporter Advisory Board ahead of the 2021/22 season will remain in place for the 2022/23 campaign.
The maximum allocation for any away match in the Premier League is only 3,000. Therefore, the club has developed a policy, in consultation with the Supporters Advisory Board, to ensure the allocation of away tickets is founded on rewarding away loyalty whilst also allowing the wider fan base to attend a small number of games a season to be able to experience supporting the team away from home.
The away ticketing policy will continue to be focused on rewarding our supporters who have regularly attended away fixtures, with Away Season Ticket Holders guaranteed a ticket along with those supporters who have achieved a high attendance record (Super Away Attendees*) attending** over 80% of away games (League & Cup) in the last five seasons (100 games or more between 2015/16 and 2019/20). Please note, for the 2022/23 season, no further supporters will be invited to join the 'Super Away Attendees' group unless any of the existing 'Super Away Attendees' lapse.
The remaining tickets will then be distributed between supporters who gained a high away match attendance during the 2021/22 season – these supporters will have a 50% chance of gaining a ticket for each away match. This will mean that almost two thirds of the tickets will always be allocated to supporters with a track record of high away attendance.
By also ensuring that a small allocation of tickets are made available for Season Ticket Holders and Members, we are offering more fans the chance to experience supporting the team away from home, which will in turn help to grow the Leeds United fan base, particularly with younger supporters. Growing our fan base is a central strategic pillar of ensuring continued on-field success.
Home Season Ticket Holders and Members will be offered tickets on a first come first served basis, allowing them the opportunity to not only occasionally attend an away match but also allowing them the chance to build up their away attendance to enable them to access the away tracker system for future campaigns.
*Please note, a supporter who has accrued 100+ away games as a Personal Assistant (PA) using complimentary tickets does not qualify as a Super Away Attendee unless the disabled supporter they accompany also qualifies by having attended 100+ away games. Personal Assistants (PA) accounts do not accrue their own personal loyalty.
**Purchased a ticket via the Leeds United Ticket Office.
The away allocation policy is fully transparent to supporters, and based on the standard allocation of 3000 will be as follows;
27% Away Season Ticket Holders
9.5% Super Away Attendees
27% Tracker (supporters with high tracker attendance from the 2021/22 season)
27% Home Season Ticket Holders on a first come first served basis
9.5% Members on a first come first served basis
WHEN DO AWAY TICKETS GO ON SALE?
On-sale dates will be announced on a game-by-game basis.
Approximately 4 weeks before each fixture, Ticket Services will make an announcement via www.leedsunited.com confirming the on-sale dates, the ticket information along with any deadline dates to apply.
Approximately 3 weeks before each away fixture tickets will go on sale online.
Away tickets always go on-sale online at 1pm.
The onsale dates for each away game will be advertised in the Latest Ticket News section.
HOW TO PURCHASE AWAY TICKETS?
Tickets can only be purchased online. Click here to buy tickets online now.
IS THERE A MAXIMUM NUMBER OF TICKETS PER TRANSACTION?
Yes. There is a restriction on the number of away tickets that can be purchased in one transaction online (this will be capped at 10 tickets - to still allow groups to arrange travel together).
IF I AM UNSUCCESSFUL WITHIN THE TRACKER SALES PERIOD, CAN I TRY AND APPLY AGAIN WHEN TICKETS GO ON SALE TO SEASON TICKET HOLDERS & MEMBERS?
Yes. If you are a season ticket holder and are unsuccessful in the Tracker, then you will have a 2nd chance to apply when tickets go on sale to season ticket holders (first come first served basis).
If you are a member and unsuccessful in the Tracker, then you will have a 2nd chance to apply when tickets go on sale to members (first come first served basis).
IS THE TRACKER BASED ON THE 2021/22 SEASON THROUGHOUT THE 2022/23 CAMPAIGN?
Yes. For the Tracker (50% chance of success) this will be based on the 2021/22 season throughout the forthcoming 2022/23 campaign.
CAN I PURCHASE TICKETS FOR FRIENDS OR FAMILY?
In advance of any match tickets going on sale, supporters are reminded to familiarise themselves with our new online system and ensure that all of their personal details (including email address) are correct on their ticketing account. All Members must create a friends and family list on the new platform to enable them to purchase tickets on behalf of other supporters. We strongly recommend that supporters create their friends and family lists before they apply for any match tickets.
Please note, unless you have created your friends and family lists then you will not be able to purchase tickets on behalf of other supporters either online or via the Ticket Office.
This guide should help to answer your questions but if you have more, we’re always happy to help by calling 0371 334 1992, email firstname.lastname@example.org or email@example.com for hospitality enquiries.
We accept all major credit / debit cards with the exception of American Express.
Booking fees apply when purchasing tickets via credit/debit card. Tickets purchased online incur a booking fee of £1.00 per ticket.
Away match tickets can be returned for a refund (including Away Season Ticket Holders). The face value of the ticket will be refunded. The tickets must be received by the Leeds United Ticket Office 48 hours prior to the fixture in order for a refund to be processed.
NOT RECEIVED YOUR AWAY TICKETS THROUGH THE POST?
If you do not receive your match ticket(s) through the post, please contact Ticket Services in advance of the game and during our working office hours on 0371 334 1992 or email firstname.lastname@example.org .
We will contact the away club on the day of the game and arrange for replacement tickets to be printed and left for collection on the match day from the away club's Ticket Office. Please take a form of identification with you when collecting your replacement tickets. Replacement tickets cannot be issued in advance of the matchday.
Please ensure that you take your valid digital season/membership card to the away game to ensure that you gain entry.