The club has carried out a thorough review of our home ticketing policy ahead of the new campaign, including consultations with the Supporter Advisory Board and a benchmarking process against comparable clubs.
Our objectives have been to ensure that access to tickets is fair to all members and to maintain our commitment to keeping football affordable whilst ensuring we remain competitive on the field in the long term.
The pricing structure is split into five price bands, including Adult, Under-11, Under-16, 16-18 years, and Concessions* amongst the following areas of the stadium: Family Stand, North and South Stands, East Stand Upper Wings (adult tickets only) and East Central Lower with East Stand Upper and West Stand.
Supporters should also be aware that the Premier League have a £30 cap on all adult away tickets in the league which may explain why a home supporter is paying more for their ticket than an away fan in the West Stand.
*Concessions = Seniors aged 65+, young adults aged 19 to 22 years and disabled supporters.
All of the information for supporters can be found below with regards to the home ticket policy, pricing, stadium plan and our refund policy.
JOHN CHARLES WEST STAND
The West Stand is traditionally known as the 'Main Stand'. This is the location where the players run out of the tunnel and the home and away team dugouts are positioned.
EAST STAND FAMILY AREA
This area is recommended for Family Groups.
The Family Area is designed for adults attending with concessions. Tickets in this area are allocated on a strict ratio of two adults to one concession. There must be at least one person in the family group over the age of 21.
This area has excellent concourse facilities including a FamilyZone. Pre-match activities take place in the FamilyZone and can include balloon artists, face painters, singers, dancers, magicians and much more.
The club will strictly monitor the behaviour and language of fans in this section to protect the family environment. Foul and abusive language will not be tolerated in the Family Area.
EAST STAND UPPER
The East Stand Upper is not recommended for supporters who suffer from vertigo or supporters who have difficulty walking. Due to safety reasons children under the age of five are not permitted in this stand.
NORTH & SOUTH STANDS
The North and South Stands are the busiest and most vocal areas of the Stadium. These areas are not recommended for young children or family groups. Although monitored, supporters in these stands have a tendency to stand throughout the game.
The visiting fans are located at the South End of the John Charles West Stand. Visiting supporters need to contact their club in advance of the game to purchase tickets.
HOW DO I APPLY FOR HOME MATCH TICKETS?
Tickets can be purchased:
1. Online - Click here to book tickets online now.
2. Ticket Services Call Centre - Call 0371 334 1992
3. In person at the West Stand Ticket Office
We accept all major credit / debit cards with the exception of American Express.
Please note, cash payments are accepted at the Ticket Office Counters. However, due to COVID-19, we would encourage all supporters to pay by credit/debit card.
Booking fees apply when purchasing tickets via credit/debit card. Tickets purchased online incur a booking fee of £1.00 per ticket. If purchasing tickets via the Ticket Services Call Centre, the booking fee is £1.75 per ticket. No booking fee is charged when purchasing tickets in person at the Ticket Office counters.
Match tickets can be returned to the Ticket Office for a refund (excluding booking fees) up until 24 hours prior to kick off. Any returned tickets will be resold via the Leeds United Ticket Exchange.
NOT RECEIVED YOUR HOME MATCH TICKETS THOUGH THE POST?
If you do not receive your match ticket(s) through the post, please contact Ticket Services in advance of the game on 0371 334 1992 or email email@example.com . We will arrange for replacement tickets to be printed and left for collection on the day of the game from the West Stand Ticket Collection Point. Please bring a form of identification with you when collecting your replacement tickets. Replacement tickets cannot be issued in advance of the matchday. If you do not report the non arrival of match tickets in advance of the game, no refunds or exchanges are available once the game has taken place.
CAN I CHANGE MY MATCH TICKET SEATS?
Yes, subject to availability. If you move into a higher priced area then you will pay the upgrade price (price depends on the match category) If you move within the same area or into a stand of the same value, you will incur a non refundable £5 charge per seat. The fee is waived if the ticket holder purchases the equivalent number of additional tickets to their original booking. The £5 charge is not applicable to the Family Area. Please contact Ticket Services on 0371 334 1992 for further information.
IS THERE A GROUP BOOKING SERVICE?
Due to high demand for tickets, we do not currently offer a service for groups to apply for tickets.
All individuals are advised to purchase a Membership to give them priority to apply for home tickets. All groups / supporters can link their accounts together via the friends and family option on our online ticketing system and purchase their tickets online as a group booking in the same transaction.
This is a simple process and can be done once you are logged in online. We advise Members to link their friends and family to their account in advance of tickets going on sale. If you require assistance with the linking of family and friends, please contact Ticket Services on 0371 334 1992 or email firstname.lastname@example.org.
You can apply for a maximum of 10 tickets per transaction online, subject to availability.
* Concession match ticket prices are available to: Senior Citizens aged 65+, Young Adults aged between 19 and 22 and Disabled Supporters.
** The Premier League have a £30 cap on adult away tickets.
• Approximately 3 weeks prior to the game tickets will go on sale to ALL 2021/22 My Leeds Members, 1 ticket per Member, on a first come first served basis. Please note, Membership does not guarantee a match ticket.
• The on sale time for home tickets has been changed to 1pm to allow supporters to access the internet or call the Ticket Office more easily to be able to apply.
• Once all general admission tickets have sold out, the Club will then allow season ticket holders to return their seats via the online Ticket Exchange. Season ticket holders can return their seat right up until 90 minutes prior to kick off.
• Approximately 5 days before the game, any tickets that have been returned via Ticket Exchange will be released for My Leeds+ Members to purchase during a 2 day priority window (1 ticket per My Leeds+ Member) on a first come first served basis. In the event that any tickets remain after the My Leeds+ priority period, they will then be made available to My Leeds Members. An announcement will be made via leedsunited.com referencing these on sale dates.
• Members are advised that when purchasing a home match ticket, the ticketing system will automatically calculate the ticket price based on your Membership package. For example, an Adult Member will be charged the adult match ticket price. The calculated match ticket price cannot be amended or exchanged.
• Following further feedback from supporters there will be a restriction on the number of home tickets that can be purchased in one transaction online – this will be capped at 10 tickets, to still allow groups to arrange travel together. • All official on-sale dates will be detailed in the Latest Ticket News section.
For all games, demand for tickets significantly exceeds supply, with fixtures selling out well in advance of the actual day of the game. Supporters are advised not to travel to the game without a match ticket. The club reserve the right to amend on-sale dates or change the selling procedure for any fixture. Dates of fixtures and kick off times are subject to change.
Leeds United, in partnership with the Supporter Advisory Board, have reviewed the away ticketing policy for the upcoming 2021/22 Premier League season taking into account the significantly reduced allocation for away fixtures and the increased demand.
The maximum allocation for any away match in the Premier League is only 3,000. Therefore, the club has developed an updated policy, in consultation with the Supporters Advisory Board, to ensure the allocation of away tickets is founded on rewarding away loyalty whilst also allowing the wider fan base to attend a small number of games a season to be able to experience supporting the team away from home.
The away ticketing policy will continue to be focused on rewarding our supporters who have regularly attended away fixtures, with Away Season Ticket Holders guaranteed a ticket along with those supporters who have achieved a high attendance record (Super Away Attendees*) attending** over 80% of away games (League & Cup) in the last five seasons (100 games or more between 2015/16 and 2019/20).
The remaining tickets will then be distributed between supporters who gained a high away match attendance during the 2019/20 season – these supporters will have a 50% chance of gaining a ticket for each away match. This will mean that almost two thirds of the tickets will always be allocated to supporters with a track record of high away attendance.
By also ensuring that a small allocation of tickets are made available for Season Ticket Holders and Members, we are offering more fans the chance to experience supporting the team away from home, which will in turn help to grow the Leeds United fan base, particularly with younger supporters. Growing our fan base is a central strategic pillar of ensuring continued on-field success.
Home Season Ticket Holders and Members will be offered tickets on a first come first served basis, allowing them the opportunity to not only occasionally attend an away match but also allowing them the chance to build up their away attendance to enable them to access the away tracker system for future campaigns.
*Please note, a supporter who has accrued 100+ away games as a Personal Assistant (PA) using complimentary tickets does not qualify as a Super Away Attendee unless the disabled supporter they accompany also qualifies by having attended 100+ away games. Personal Assistants (PA) accounts do not accrue their own personal loyalty.
**Purchased a ticket via the Leeds United Ticket Office.
The away allocation policy is fully transparent to supporters, and based on the standard allocation of 3000 will be as follows;
27% Away Season Ticket Holders
9.5% Super Away Attendees
27% Tracker (supporters with high tracker attendance from the 2019/20 season)
27% Home Season Ticket Holders on a first come first served basis
9.5% Members on a first come first served basis
WHEN DO AWAY TICKETS GO ON SALE?
On-sale dates will be announced on a game-by-game basis.
Approximately 4 weeks before each fixture, Ticket Services will make an announcement via www.leedsunited.com confirming the on-sale dates, the ticket information along with any deadline dates to apply.
Approximately 3 weeks before each away fixture tickets will go on sale online.
Away tickets always go on-sale online at 1pm.
The onsale dates for each away game will be advertised in the Latest Ticket News section.
HOW TO PURCHASE AWAY TICKETS?
Tickets can only be purchased online. Click here to buy tickets online now.
IS THERE A MAXIMUM NUMBER OF TICKETS PER TRANSACTION?
Yes. There is a restriction on the number of away tickets that can be purchased in one transaction online (this will be capped at 10 tickets - to still allow groups to arrange travel together).
IF I AM UNSUCCESSFUL WITHIN THE TRACKER SALES PERIOD, CAN I TRY AND APPLY AGAIN WHEN TICKETS GO ON SALE TO SEASON TICKET HOLDERS & MEMBERS?
Yes. If you are a season ticket holder and are unsuccessful in the Tracker, then you will have a 2nd chance to apply when tickets go on sale to season ticket holders (first come first served basis).
If you are a member and unsuccessful in the Tracker, then you will have a 2nd chance to apply when tickets go on sale to members (first come first served basis).
IS THE TRACKER BASED ON THE 2019/20 SEASON THROUGHOUT THE 2021/22 CAMPAIGN?
Yes. For the Tracker (50% chance of success) this will be based on the 2019/20 season throughout the forthcoming 2021/22 campaign.
CAN I PURCHASE TICKETS FOR FRIENDS OR FAMILY?
If you are purchasing away tickets for friends or family, their customer number(s) must be linked to your account. This is a simple process and can be done once you are logged in online. We advise Members and Season Ticket Holders, to link their friends and family to their account in advance of tickets going on sale. If you require assistance with the linking of family and friends, please contact Ticket Services on 0371 334 1992 or email email@example.com.
We accept all major credit / debit cards with the exception of American Express.
Booking fees apply when purchasing tickets via credit/debit card. Tickets purchased online incur a booking fee of £1.00 per ticket.
Away match tickets can be returned for a refund (including Away Season Ticket Holders). The face value of the ticket will be refunded. The tickets must be received by the Leeds United Ticket Office 48 hours prior to the fixture in order for a refund to be processed.
NOT RECEIVED YOUR AWAY TICKETS THROUGH THE POST?
If you do not receive your match ticket(s) through the post, please contact Ticket Services in advance of the game and during our working office hours on 0371 334 1992 or email firstname.lastname@example.org .
We will contact the away club on the day of the game and arrange for replacement tickets to be printed and left for collection on the match day from the away club's Ticket Office. Please take a form of identification with you when collecting your replacement tickets. Replacement tickets cannot be issued in advance of the matchday.
Please ensure that you take your valid season/membership card to the away game to ensure that you gain entry.