careers

The latest vacancies at Elland Road...

Careers

Job Title: Outbound TeleSales Executive

Location: Elland Road

Position Status:  30 to 40 hours or flexible hours to suit the right person.

Purpose of the role

The telesales executive is responsible for outbound calls to deliver demanding weekly/monthly sales targets of new business.

  • Daily/ hourly call targets
  • Conversion rate targets
  • Daily/weekly sales targets.
  • Documentation of all transactions by completing forms and record logs.

The key overarching role is to convert outbound calls into sales, while maintaining quality service by following organization standards along with contributing to team effort by accomplishing related results as needed.

The Person Profile and Job Competencies

Effective Communication

  • To articulate a clear message and persuade and influence potential new customers to purchase in the best interest of the Leeds Utd. To understand one’s audience and to adapt a message or presentation to that group in order to achieve results.

Collaboration

  • To understand, respect and respond to priorities and needs, working in partnership to achieve best outcomes that benefit the Leeds Utd as a whole. To break down barriers and overcome obstacles, recognizing other departments as internal customers and identifying ways to share information to achieve desired results. 

 

Results Driven

  • To set standards for daily and weekly goals, to ensure you are achieving and exceeding expectations.

 

Personal characteristics

  • Relentless energy drive and determination to succeed and exceed targets
  • Articulate with exceptional presentation and negotiating skills
  • Presentable for a commercial office environment

Outbound sales experience is essential.  This position is available for immediate start.

Please apply by sending your CV to jobs@leedsunited.com 

Closing date for applications is Friday 5th October 2018

Job Title: Data Manager

Location: Elland Road

Following a period of consultation in relation to GDPR, business intelligence and the wider use of data across the clubs and its sites, Leeds United wish to appoint a Data Manager.

The Data Manager will play a central role to the business – working primarily into the IT department but with overlaps into Commercial, Ticketing, Marketing and beyond. They will act as the key contact for all data related activities. From fan registration to compliance. From CRM management to reporting.

We are looking for an up and coming Data Manager who has several years’ experience to oversee the development and use of data across Club systems – covering all departments. This will blend offline data and virtual data with the latter covering spreadsheets to SQL; a full range of operating methods are at play.

The goal is to ensure that information flows timely and securely to and from the Club as well as within.

Data Manager Responsibilities Include:

  • Being the central point of contact for Club questions in relation to data
  • Creating and enforcing policies for effective data management, which have recently been introduced through the Club’s GDPR compliance programme
  • Formulating management techniques for quality data collection to ensure adequacy, accuracy and legitimacy of data
  • Devising and implementing efficient and secure procedures for data management and analysis with attention to all technical aspects
  • Management of the CRM, providing expertise on the journey towards a single customer view
  • Utilising the clubs applications, such as Talent for ticketing and Perform Group for website, for greater, compliant, data capture
  • Discover efficient ways to organize, store and analyze data with attention to security and confidentiality, whilst providing relevant access, reporting and intelligence to the business
  • Establish rules and procedures for data sharing with upper management, external stakeholders etc.
  • Support others in the daily use of data systems and ensure adherence to legal and company standards
  • Assist with reports and data extraction when needed
  • Monitor and analyze information and data systems and evaluate their performance to discover ways of enhancing them (new technologies, upgrades etc.)
  • Ensure digital databases and archives are protected from security breaches and data losses
  • Troubleshoot data-related problems and authorize maintenance or modifications

Personal Specification:

  • The ideal candidate will have 1-2 years’ experience as a Data Manager and a strong understanding of databases and data analysis procedures
  • You will also be tech-savvy and possess excellent troubleshooting skills.
  • An excellent and proven understanding of data administration and management functions (collection, analysis, distribution etc.)
  • Familiarity with modern database and information system technologies
  • Proficient in MS Office (Excel, Access, Word etc.)
  • An ability to demonstrate an analytical mindset with problem-solving skills
  • Excellent communication and collaboration skills
  • A BSc/BA in computer science or relevant field would be of benefit but not essential

In return, Leeds United will offer a generous starting package, with further in Club benefits. Training for specific areas of the role can be provided for the right candidate as we invest into mutual success in post.

How to Apply:

To apply, the candidates should send the following:

  • Letter of application highlighting relevant experience
  • Up to date curriculum vitae
  • Details of current remuneration 
Please send your letter of application & CV to  jobs@leedsunited.com

Job Title: Sales Assistants - Leeds United Club Shop

Location: Elland Road

We are currently recruiting match day staff for the 2018/19 season.
    
Job Role
   
The main objective of the role is to support the store management team ensuring that the store's work is completed on time and to company standard.
  
Key Responsibilities 
   
Deliver a positive and friendly customer experience
Assisting customers to find products and give advice on product selection
Handle basic complaints
Replenishment of stock ensuring merchandise standards met
Till operations
   
Teamwork and communication
   
Work productively within a team to achieve collaborative goals
Communicate effectively with peers
Be a positive, respectful and helpful team member
   
Required knowledge, skills and experience
   
Previous retail experience not essential
Strong communication skills
An awareness of our brand 
   
Interested applicants should email a copy of their CV to chris.shepherd@leedsunited.com. Please state clearly the position and hours you are applying for. 
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