Customer Charter

Leeds United actively welcomes constructive feedback
from fans both positive and negative. We believe this
helps us to deliver an improved and more effective
service. In this customer charter we outline the
minimum standards of service that all Leeds United
fans can expect.

Customer Charter

Leeds United actively welcomes constructive feedback from fans both positive and negative. We believe this helps us to deliver an improved and more effective service.

In this customer charter we outline the minimum standards of service that all Leeds United fans can expect.

“Supporting You For Supporting Us” 

This mission statement is exactly what Leeds United aims to achieve within this Charter; simply supporting you with all of the information that you may require on matchdays and non-matchdays. Communication is the key to success and within this Charter you will find all the information that you require about the Club from key contact information for various departments within the Club to complaints procedures to match day information for home and away supporters (whether you are a regular customer at Elland Road or if this is your first time), we aim to provide all the key information that should assist you and make your experience with Leeds United as enjoyable as possible.

Club Contact Details

Leeds United Football Club

Elland Road

Leeds

LS11 0ES

Telephone: 0871 334 1919 (Main Reception)

Board

Chairman – Paraag Marathe

Club Staff

CEO – Angus Kinnear

Club Secretary – Hannah Cox

Finance Director – Fay Greer

Head of Commercial – Stuart Dodsley

Head of Matchday Operations – Katie Holmes

Head of Safeguarding – Helen Evans

Head of Matchday Safety and Security – Laura Strong 

Deputy Safety Officer - Diane Inglesby

Supporter Liaison Officer – TBC

Disabled Liaison Officer – Nicola Connolly

Leeds United Foundation – John Mallalieu

Ticketing Team Manager – Mandy Baylis

Public Relations Manager – Dominique Grant

Email addresses and/or contact numbers are also provided below for various departments at Leeds United

Ticket Office: tickets@leedsunited.com  - For Ticket Services: 0371 334 1992; For Ticket Office Customer Service (enquiries only): 0330 333 1521

Hospitality: sales@leedsunited.com or by calling 0871 334 1919 (option 3)

Commercial: commercial@leedsunited.com or by calling 0871 334 1919 (option 3)

Conference and Events: conferenceandevents@leedsunited.com or by calling 0871 334 1919 (option 2)

Retail and Merchandise: shop@leedsunited.com or by calling 0871 334 2019

Supporter Liaison Officer: sloquestions@leedsunited.com

Disability Liaison Officer: disabledinfo@leedsunited.com

Matchday Emergency Text Message Line: 07887 514 789

Leeds United actively welcomes feedback from customers, both of a positive and negative nature. This is to ensure that we are always improving the service we provide to our customers hence your feedback is often vital. Should customers have any suggestions on how we may improve any services, please contact sloquestions@leedsunited.com – these will be dealt with by our Supporter Liaison Officer (SLO) 

Our (SLO) will also primarily deal with any complaints which customers may have and are advised to contact on slocomplaints@leedsunited.com 

All complaints received will be dealt with in accordance with the Club’s policy; this will be to ensure that the SLO will log the complaint and customers receive a written response of acknowledgment of your comments or queries within 7 working days from the SLO. Should the SLO be able to deal with your complaint, then this will also be handled within that 7 working day period. If the SLO is required to speak with other Heads of Departments of Leeds United, customers will still receive an acknowledgement of their complaint within the 7 working day period, however to actively deal with the complaint, a written response to the customer’s comments will be sent within a further 21 working day period. 

Should no response be received by the customer from the SLO or third party/colleague within the following 21 working day period, then the customer shall be notified of this in writing by the SLO that they will follow this up with the relevant Head of Department to provide an update on the matter.

Finally, if you are further unsatisfied with the Club’s you may contact the Independent Football Ombudsman by writing to: Independent Football Ombudsman, Premier House, 1-5 Argyle Way, Stevenage, Hertfordshire, SG1 2AD or by emailing: contact@theifo.co.uk or telephone: 0800 588 4066. They will investigate the complaint thoroughly and report the findings back to all involved parties.

The Club will meet regularly with various supporter groups each season to discuss significant issues relating to the Club. Such meetings will be held with Supporters Group Committees in addition to a minimum of two public forums which will be advertised on the Club Website.  

The club consults supporters on a regular basis through forums and via the official website.

The club publicises its position on major policy issues in the club programme and web site - www.leedsunited.com.

The club gives the earliest possible notice of any changes to its ticketing policy.

For further details email Supporter Liaison Officer – Diane Ingleby, diane.ingleby@leedsunited.com

The club consults fans via questionnaires, the official website and social media.

The club publicises its position on major policy issues in the club programme, stadium advertising, club website, social media and local media. The club monitors all its social media sites for responses/comments to gauge opinion.

The club continues to develop ways to consult with commercial partners, the local authority and other interested parties including the Safety Team, Highways, Emergency Services and local residents. The club gives the earliest possible notice of any changes to its ticketing policy and the reason for the changes via the official club website www.leedsunited.com, our social media channels and the matchday programme.

The club undertakes research on the design and number of new playing strips in collaboration with manufacturers. The club meets regularly with the Leeds United Disabled Fans Organisation (LUDO) to discuss any issue.

Our Safety Officer and Disability Liaison Officer liaise with LUDO on a regular basis. 

Data Protection

The club recognises its responsibility to all customer information obtained through the purchasing of tickets and other products or services. All information is stored confidentially in accordance with the General Data Protection Regulation(GDPR)and in line with the Club Privacy Policy; https://www.leedsunited.com/privacy-notice

The club holds an internal Data Protection Policy which conforms to the requirements of GDPR, which is circulated to all employees for implementation.

It includes, but is not limited to the following principles:

All supporter data is stored and transferred securely with access restricted to necessary users. All supporter data is processed fairly and lawfully for limited purposes and in an appropriate way. Supporters do have the option to “opt out” of both club and third party communications.

Supporter data will not be shared with third parties, unless prior notice or consent is given and agreement received from individual supporters. All information stored by Leeds United or shared with 3rd parties in accordance with the above statement shall be stored in the European Economic Area (EEA) unless explicitly stated otherwise at the point of data collection.

Should any update be made to the Privacy Policy or a decision made that may impact the privacy rights of a data subject, communication will be made in advance of the change being implemented.

Further information on the club’s Data Protection Policy can be requested from the club by contacting 0871 334 1919.

Leeds United welcomes Supporters Groups locally and internationally as we look to grow our fanbase. We have several groups who are based locally and nationwide, details of which are noted on the Supporter Group section of the club’s website - Supporters Groups | Leeds United 

There are no specific benefits with Supporters Groups associated with the Club, these are supporter ran and information regarding each of our supporter groups is noted on our website within the link shown above.

Leeds United Football Club are committed to upholding The Premier League Equality, Diversity & Inclusion Standards (PLEDIS), values and expectations. The club is committed to promoting inclusion and eliminating discrimination both from football and within our business. We take a zero tolerance approach to any form of discrimination or bullying based on the grounds of age, disability, gender reassignment, marital status or civil partnership, pregnancy or maternity, race, religion, belief, sex, and sexual orientation. These are known as “protected characteristics” under the Equality Act 2010.

Leeds United Football Club will ensure that it treats employees, officials, spectators, supporters and visiting teams fairly and with respect at all times. The club is also committed to providing an environment in which every individuals rights, dignity and worth are respected and in particular that they are able to work and watch football in an environment without the threat of intimidation, victimization, harassment or abuse. It will also provide access and opportunities for all members of the community to take part in and enjoy its activities.

LGBTQ+ Supporters (Marching Out Together)

Leeds United are proud to support Marching Out Together, a group which was founded in 2017 by Andrew Tilly and Drew Harrison, as a means of providing a safe space for LGBT supporters, their friends, families and allies to support the club, feeling valued and included. As of 2022, the group now has over 400 members and has a steadily growing presence on social media. In addition to providing a safe place for our LGBT fans and allies, they also do regular pre-match meet-ups, hold competitions, and take part in events aimed to raise LBGT acceptance and tolerance levels in football.

They work regularly with the Club, and other fan groups (such as Leeds United Supporters’ Trust (LUST) and LUDO) as well as partner organisations (such as Football v Homophobia and Pride in Football) to improve education, diversity, and inclusivity within our Club and its fanbase, as well as working to challenge and remove homophobia from the game of football.

Marching Out Together is based on a set core of values which all members uphold and respect:

  • They aim to provide the football experience for all fans, LGBT or otherwise;
  • To promote and be inclusive, accessible and diverse;
  • To educate and raise awareness of LGBT issues;
  • To be ethical and sustainable;
  • To encourage enthusiastic volunteers to support the group;
  • To treat all people with respect at all times, working positively and creatively to ensure everyone feels welcome, and avoid abusive or discriminatory language.

The group is run and overseen by the committee. Membership of the group is open to supporters of Leeds United Football Club from the Lesbian, Gay, Bisexual and Trans (LGBT) community, their friends, families and anyone who agrees with their aims including ‘straight’ allies whose active support is also welcome. They work positively and creatively to ensure everyone feels welcome whatever their age, sex, gender, race, disability, sexual orientation religion or belief. They are explicitly open to and positively encourage involvement in the group and committee of fellow fans with other protected characteristics, in particular (but not limited to) those of BAME background, with disabilities, and of all ages.

The Club has a number of wheelchair and ambulant spaces available at all home games. The wheelchair bays are located in the East, North, South and West stands. To allow for easier access, ambulant spaces are situated in designated areas within the West, North and East stands. Alternatively, ambulant disabled fans can choose to sit in alternative areas. For home league matches disabled fans are charged a concession price and personal assistants are admitted free of charge in conjunction with our disabled policy. Our disabled policy is based solely on eligibility to claim Disability Living Allowance (DLA). In order to purchase tickets, all disabled fans must provide proof of disability. The required proof is a current copy of their entitlement to the care and/or mobility component of the Disability Living Allowance (DLA) or entitlement to the Daily Living and/or Mobility component of the Personal Independence Payment (PIP). Please note, the copy must be in date at the time of applying for tickets.

Headsets for visually impaired supporters are available and must be pre-booked in advance by contacting our Disability Liaison Officer via email at disabledino@leedsunited.com.

Our disabled toilets are operated with radar keys, which can be obtained on matchdays from designated stewards. Accessible car parking is available for use by Blue Badge holders at the rear of the North Stand and can be accessed via Bobby Collins Way (located just off Elland Road, facing West Yorkshire Police Station).  In addition, parking is available along the Elland Road side of the Fullerton Car Park.

LUDO Lounge which offers exclusive use to disabled ticket holders, their personal assistants and visiting disabled supporters opens four hours prior to kick off.

For further information on ticketing or facilities for disabled supporters, please contact our Disability Liaison Officer, on 0113 367 6178 or email  disabledinfo@leedsunited.com

Leeds United acknowledges the duty of care to safeguard and promote the welfare of children and adults at risk and is fully committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice and Football Association requirements.

Leeds United will make sure that all children, young people and adults at risk have the same protection regardless of age, disability, gender, racial heritage, religious belief, sexual orientation or identity.  Ticket holders under the age of 14 must be accompanied by an adult over the age of 21. Unaccompanied children under the age of 14 years will not be admitted into the stadium.

Leeds United has established policies and procedures for safeguarding children, young people and adults at risk for the Foundation, Academy, Ladies and match day teams that are underpinned by the understanding that safeguarding is everybody’s responsibility.

All staff and volunteers will receive training and support in the delivery of the safeguarding policy and procedures to ensure we maintain a safe and positive environment and are empowered to listen to concerns and act accordingly.

Please note: our normal office hours are Monday to Friday, 9:00am to 5:00pm.


Advertising

Tel: 0871 334 1919 (option 4) E-mail: advertising@leedsunited.com


Commercial

Tel: 0871 334 1919 (option 3) sub option 2

Fax: 0113 367 6056  Email: sales@leedsunited.com


Conference & Events

Tel: 0871 334 1919 (option 2)

Fax: 0113 367 6520

Email: conferenceandevents@leedsunited.com


General Enquiries

Tel: 0871 334 1919

Leeds United Football Club, Elland Road, Leeds, LS11 0ES


Leeds United Foundation

Telephone: 0113 367 6307

Fax: 0113 376 6059

Online: www.leedsunitedfoundation.com Email: thefoundation@leedsunited.com


LUTV

Email: lutv@leedsunited.com

Email: lutvsupport@streamamg.com (for queries on account details, passwords and login issues)


Matchday Hospitality

Tel: 0871 334 1919 (option 3) sub option 1 Online: www.leedsunited.com Email: sales@leedsunited.com


Matchday Incident Text Service 

Tel: 07887 514 789 – only in use on matchday


Online Store & Mail Order

Online: shop.leedsunited.com

Tel: 0871 334 2019 Fax: 0113 367 6038


Ticket Services & Membership Enquiries

0371 334 1992 (Match tickets, Membership and Stadium Tours).

0330 333 1521 (Ticket Office Customer Services, enquiries only, no bookings.

Online: www.leedsunited.com Email: tickets@leedsunited.com


Please note 0871 calls or faxes cost 9p per minute plus network extras.

MATCHDAY FACILITIES

Billy’s Sports bar stands as a fitting tribute to Leeds United’s greatest ever player. Never before seen photographs of the iconic player adorn the walls along with FA cup final shirts, which makes this an ideal place for fans to have photographs taken.

The bar is open every home game making it an ideal place to have a pre match drink and soak up the atmosphere or a post match celebration. The bar is closed at kick-off and re-opens after the game.

Nice relaxed environment, Free WiFi. Please note no under 18’s are permitted.

Billy’s sports bar is located in the south stand, and in addition to match days is open the day before the match, away days & any beam back club events, and serves a wide range of homemade food with a daily changing special.

Please also look out on social media for any additional opening days/hours for Billy’s Sports Bar.

You can also hire Billy’s Sports Bar for private events (birthday parties, wedding receptions, funerals etc )

Tel: Billy's Sports Bar 0113 367 6023

In close proximity to Elland Road and available to travelling fans on the day of the game, Leeds City Council currently operates the following car parks for matchday parking; Car Parks A, B, Park and Ride and Fullerton. Car Park A (approximate car capacity 210), Car Park B (approximate car capacity 210) including 75 spaces allocated for blue badge holders, on a first come first served basis. The Park & Ride car park, is also available for match day parking, with a capacity of 750 spaces, for general use, cash payable on entry. Fullerton Car Park (approximate capacity 850) is also part used by hospitality guests, the remainder being available for general use with the tariff being cash paid on entry.

The current charges for parking are as follows, cars £6.00, mini coach £12.00, coach £20.00.

The Car Parks are managed by the Parks & Countryside Service of Leeds City Council, and can be contacted by telephone 0113 395 7400, or alternatively parks@leeds.gov.uk.

TICKET SERVICES

Stadium Grid

Key:

* Concession match ticket prices are available to: Senior Citizens aged 65+, Young Adults aged between 19 and 22 and Disabled Supporters.

  • The Family Stand is designed for adults attending with concessions and tickets in this area are allocated on a strict ratio of two adults to one concession, there must be at least one person in the family group aged over 18, tickets in the Family Area must be purchased in one transaction, for safeguarding reasons, where your booking includes a child’s ticket you must purchase adjoining seats
  • East Stand Upper Wing price - back eight rows only
  • Due to safety reasons, Juniors under five are not permitted in the East Stand Upper

Concessions Information

Concession match ticket prices are available to: Children under the age of 11, Children under the age of 16, Teenagers aged between 16 and 18 years, Young Adults aged between 19 and 22, Senior Citizens aged 65+ and Disabled Supporters.

Further Information

  • Restricted View Discount Information – Any Restricted View tickets purchased will be deducted at a rate of £2.00 per ticket.
  • For Family Stand and East Stand Information, please see ‘Stand Information’ noted within this Charter.
  • East Stand Upper Wings price – back eight rows only.

Season Ticket Information

Season Ticket Information will be made available to all Customers/Supporters on the Leeds United website. For the upcoming 23/24 campaign, Leeds United received renewals from 98% of Customers/Supporters. 

For those who did not renew their Season Ticket, Leeds United contacted those on the Season Ticket Waiting List who applied in date and time order and offered them the opportunity to purchase a Season Ticket.

Any new Customers/Supporters who wish to join the Season Ticket Waiting List can apply online via the link below and a one-off fee of £11 will apply to each Customer/Supporter.

Setup membership: Home Season Ticket Waiting List: Tickets, Hospitality & Membership

Membership Types and Information

Leeds United offer two types of Membership for adult and junior supporters which are My Leeds+ and My Leeds. My Leeds+ Memberships are £65 for adults and £40 for juniors for the 23/24 campaign. My Leeds Memberships are £50 for adults and £30 for juniors for the 23/24 campaign. For further information on the types of Memberships available and what the offer supporters, please see the link below. 

Membership list: Tickets, Hospitality & Membership

For all Junior Memberships, the Club have different categories which are Little Leeds (0-3 years), Junior Leeds (4-11 years) and Teen Leeds (12-15 years). All Junior Members must be under 16 years of age on 01/06/2023. For all Junior Memberships, proof of age is required (copy of birth certificate or passport). Existing Junior Members who have previously submitted proof are not required to re-submit proof of age.

In the EFL Championship each club must make provision for at least 2,000 visiting supporters or such number as represents 10% of the club’s certified capacity, if less than 2,000.

Over the last few seasons, the club has developed a policy, in consultation with the Supporters Advisory Board, to ensure the allocation of away tickets is founded on rewarding away loyalty whilst also allowing the wider fan base to attend a small number of games a season to be able to experience supporting the team away from home.

The away ticketing policy will continue to be focused on rewarding our supporters who have regularly attended away fixtures, with Away Season Ticket Holders guaranteed a ticket along with those supporters who have achieved a high attendance record (Super Away Attendees*) attending** over 80% of away games (League & Cup) in the seasons between 2015/16 and 2019/20 (100 games or more between 2015/16 and 2019/20).

Please note, for the 2023/24 season, no further supporters will be invited to join the 'Super Away Attendees' group unless any of the existing 'Super Away Attendees' lapse.

The remaining tickets will then be distributed between supporters who gained a high away match attendance during the 2022/23 season – these supporters will have a 50% chance of gaining a ticket for each away match. This will mean that almost two thirds of the tickets will always be allocated to supporters with a track record of high away attendance.

By also ensuring that a small allocation of tickets are made available for Season Ticket Holders and Members, we are offering more fans the chance to experience supporting the team away from home, which will in turn help to grow the Leeds United fan base, particularly with younger supporters. Growing our fan base is a central strategic pillar of ensuring continued on-field success.

Home Season Ticket Holders and Members will be offered tickets on a first come first served basis, allowing them the opportunity to not only occasionally attend an away match but also allowing them the chance to build up their away attendance to enable them to access the away tracker system for future campaigns.

*Please note, a supporter who has accrued 100+ away games as a Personal Assistant (PA) using complimentary tickets does not qualify as a Super Away Attendee unless the disabled supporter they accompany also qualifies by having attended 100+ away games.  Personal Assistants (PA) accounts do not accrue their own personal loyalty.

**Purchased a ticket via the Leeds United Ticket Office.


Tickets for cup competitions are priced on a match-by-match basis and are allocated as follows: Season Ticket Holders have a priority period to purchase their own seats.

Members have a priority booking period before tickets are released for general sale. The allocation method and number of tickets available to purchase is subject to change depending on the timescales available and/if all areas of the stadium are open.

The club has an Auto Cup Scheme, which allows Season Ticket Holders to apply for all home Cup games at the start of the season. Tickets are automatically reserved; payment taken and Season Ticket digital access cards activated 48 hours following the draw.

The Club can give no guarantees that a match will take place at the particular time or on a particular date stated. In this instance, please refer to Section 5 of the EFL Ground Regulations or Section 1, Sub-Sections 5.1 to 5.5 of the Terms of Conditions of Sale for further information on abandonment or postponement of matches.

Home tickets can be returned to the Ticket Office for a refund (excluding booking fees) up until 24 hours prior to kick off.

To request a refund, please email tickets@leedsunited.com stating your reason for requesting a refund along with your customer number, transaction number and the last 4 digits of your card originally used for payment along with confirmation that the card is still active. All of this information is required before a refund can be processed. The Club must receive your refund request by email no later than 24 hours prior to kick off.

Any refund requests received after the 24 hour cut off period will not be processed. Any returned tickets will be resold via the Leeds United Ticket Exchange.

Away match tickets can be returned for a refund (including Away Season Ticket Holders). The face value of the ticket will be refunded. The tickets must be received by the Leeds United Ticket Office 48 hours prior to the fixture in order for a refund to be processed.

Please return your tickets to:

Leeds United Ticket Services
Elland Road
Leeds
LS11 0ES

Visiting Supporters are allocated a minimum of 2000 tickets in a segregated section located at the south end of the John Charles West Stand. The full away section holds 2916 seats and consists of an upper and lower tier.

Access to the visitor’s area is via turnstiles located at entrance 1 & 2, Howards Entrance or Exit W1 gate for supporters who have purchased accessible seating. All of the visitors entrances can be accessed via the main West Stand entrance on Elland Road.

Turnstiles open 90 minutes prior to kick off. Supporters are advised to arrive early.

Admission prices for visiting supporters in the West Stand are charged at the same price as the home supporters located in the West Stand unless a reciprocal ticket pricing arrangement has been agreed between both clubs. Concessionary rates offered to home supporters are also offered to visiting supporters. Away fans are required to contact their own club to purchase tickets and are encouraged to book in advance as there are no ticket sales on matchday.

Away Fan Zone
There is an external ‘Away Fan Zone’ which is located within the immediate vicinity of the West Stand and just adjacent to the away turnstiles. This is clearly signposted with barriers to ensure segregation from any home supporters. The Away Fan Zone opens 2 hours prior to kick off and serves a selection of food, alcohol and soft drinks.

Payments
Please note, Elland Road is a cashless stadium. Contactless card payments have been introduced throughout the stadium, providing supporters with a simple and efficient purchase process when buying food and drinks at the stadium.


Getting to the Ground
Regardless of how you travel, please allow extra time for your journey from and to the stadium particularly on match day. There are a number of ways for supporters to travel to Elland Road. The stadium is adjacent to the intersections of the M1, M62 and M621. Please use the postcode LS11 0ES if using SAT NAV.


Car Parking
A number of car parks are located around the stadium all of which are controlled and managed by Leeds City Council.

The current charges for parking are; cars £6, mini coaches £12, coaches £20. Street parking is restricted due to resident permits. Parking charges are subject to change.

Accessible Parking
Accessible car parking is available for use by Blue Badge Holders. 150 spaces are available at the rear of the North Stand and can be accessed via Bobby Collins Way. (Bobby Collins Way is located just off Elland Road, facing West Yorkshire Police station) Upon entry, supporters will be asked which stand they wish to access and they will be parked as near as possible to the closest point of entry for their ingress to the stadium.

This car park is available for both home and away fans. In addition, there will be a small number of disabled parking spaces along the Elland Road side of the Fullerton car park. Access is on a first come, first served basis.

Leeds United wellbeing officers, who wear high visibility maroon jackets, will be on hand to assist disabled fans into the ground and then assist them back at the end of the game. In addition, 60 accessible spaces are available in Car Parks A and B. These car parks are accessed via Elland Road. Access is available to blue badge holders and issued on a first come first served basis on match day by Leeds City Council.  

Taxi
Taxis from the City Centre to Elland Road usually cost between £8 to £12.

On home matchdays there is a taxi rank located outside of Mcdonalds on Elland Road. Other private hire vehicles will be required to drop off at either Gelderd Road or in car park B (next to McDonalds restaurant on Elland Road).

Train
Leeds Railway Station is 2 miles away from Elland Road.


Accessible Requirements

Digital Audio Commentary
Headsets for visually impaired supporters are available on a pre-booking basis by contacting our Disabled Coordinator via email to disabledinfo@leedsunited.com or by calling 0333 130 0505 To utilise a headset, a deposit of £20 is required.

All headsets must be returned to the West Stand Security Office immediately after the game. The deposit will be refunded upon receipt of the headset. Any headsets not returned will be charged the full cost of replacing the headset and unit.

Assistance Dogs
Leeds United welcome supporters using an assistance dog. We do request that advance notification is given to the Club’s Disability Liaison Officer so that we can ensure that we have appropriate facilities available for you and your dog on match day.

Prayer / Quiet Rooms
If you require a quiet room whilst attending a match at Elland Road, please contact our Disability Liaison Officer who will be able to advise what facilities we can arrange for you. Accessible Toilets There are accessible toilets within the stadium, all accessed by radar key. If you do not have an access key, please see the nearest steward who will be able to assist.

Changing Places
Changing facilities are available, these are located inside the stadium within the South West Corner.


Enjoy the game.

Full terms & conditions can be accessed HERE.

DEPARTMENTS & SERVICES

The club operates best business practice throughout its commercial activities in order to provide a first class, professional service and outstanding value for our commercial partners.

The club will work hard to ensure that both its commercial partners and corporate members are given every opportunity to deliver a return on their investment with the club.

Further details regarding our Commercial Partners Programme can be obtained by calling the Commercial Department on 0871 334 1919 (option 3) or by email to sales@leedsunited.com.

Leeds United is also home to one of the UK’s leading Conference and Events venues. Our passion on the pitch is matched by the passion of our conference team, off the pitch. We ae able to host a wide range of events from sell out concerts inside the stadium to one-to-one business meetings in one of our many suites. Leeds United cater for your every need.

Our Centenary Pavilion provides one of the largest conference and events spaces in the North of England with over 2,000 square metres of useable space for exhibitions, 2,000 guests seated for a conference or 1,200 guests seated for dinner.

We pride ourselves on being able to deliver high class events for a diverse range of cultural needs. We understand the importance of providing top quality catering to all of our guests at Elland Road. All of our conference facilities are supported by our widely respected in-house catering team.

For further information or to book, please contact 0871 334 1919 (option 2) or email conferenceandevents@leedsunited.com 

The Leeds United Foundation is an official charity, under which the club’s work in the community is carried out. The Foundation help, work with and support; children, young people, adults, disabled, at-risk, the unemployed and elderly.

We deliver a multitude of high-impact projects, under the headings of Sports Participation, Health & Wellbeing, Education and Social Inclusion, and we have specific themes around Female Football Development, supporting those with disabilities and dementia, and developing links with primary schools. 

This structured delivery sees the Foundation support people from a variety of backgrounds develop grassroots football, tackle social exclusion, address poverty and welfare whilst enhancing education, employment and life skills. The Leeds United Foundation improves the relationship we have with our community through projects with people of all ages from across the region. The Foundation is a catalyst to improve people’s lives. We are there for our communities every day.

Foundation Facts:

  • Work with over 20,000 people per year
  • Provide support for people from the age of 4 up to the age of 94
  • Deliver healthy lifestyle sessions each year to promote physical and mental health improvements
  • Offer sport and recreation sessions for those with disabilities including cerebral palsy and Downes Syndrome
  • Provide accredited education to people over 16 years from level one to Foundation degree standard
  • Work in over 40 schools across Yorkshire, every week
  • The Foundation is a recognised approved provider of education programmes offering formal qualifications
  • We are a ‘Dementia Friendly’ venue
  • The Leeds United Foundation is a major influence in the cultural and social development of our community 

Mission Statement:

"To deliver targeted, high quality, innovative, partnership programmes that have real measurable benefits for participants, thereby nurturing a positive relationship between Leeds United, its fans and the local community”

All Staff and volunteers who work with children and vulnerable adults who are involved in any activities offered by the Leeds United Foundation in the community are DBS compliant and have completed the Football Association’s "Safeguarding Children & Young People” course.

For further information regarding the Leeds United Foundation, please contact them on 0113 367 6307 or email thefoundation@leedsunited.com

The club recognises its responsibility to all customer information obtained through the purchasing of tickets and other products or services. All information is stored confidentially in accordance with the General Data Protection Regulation(GDPR) and in line with the Club Privacy Policy; https://www.leedsunited.com/privacy-notice

The club holds an internal Data Protection Policy which conforms to the requirements of GDPR, which is circulated to all employees for implementation.

It includes, but is not limited to the following principles:

All supporter data is stored and transferred securely with access restricted to necessary users. All supporter data is processed fairly and lawfully for limited purposes and in an appropriate way. Supporters do have the option to “opt out” of both club and third party communications.

Supporter data will not be shared with third parties, unless prior notice or consent is given and agreement received from individual supporters. All information stored by Leeds United or shared with 3rd parties in accordance with the above statement shall be stored in the European Economic Area (EEA) unless explicitly stated otherwise at the point of data collection.

Should any update be made to the Privacy Policy or a decision made that may impact the privacy rights of a data subject, communication will be made in advance of the change being implemented.

Further information on the club’s Data Protection and GDPR Policy can be requested from the club by contacting 0871 334 1919.

The club pledges to offer its customers a variety of first class matchday hospitality experiences and matchday sponsorship packages whilst offering outstanding value for money.

Seasonal hospitality packages are available to purchase with various payment options offered. The club’s aim is to provide reasonable opportunity for all fans to experience match-by-match hospitality. Seasonal hospitality packages include all home Cup fixtures in addition to the 23 home league games, therefore providing outstanding value across the season.

The club is delighted to provide a Junior under 16 hospitality concession price in the Norman Hunter Suite and the Nineteen19 Suite. The concession prices are provided in order to encourage families to enjoy the superb hospitality facilities at Elland Road.

Hospitality packages provide premium match viewing from various positions within the ground. Customers can choose from a range of dining packages; from a relaxed single course buffet through to a luxury four-course fine dining experience. All guests receive a complimentary copy of the official matchday programme and a copy of the official team-sheet. Former Leeds United players also attend the hospitality facilities to provide their thoughts on the game.

The club insists on a level of dress code which customers are required to adhere to, with hospitality options that require either formal or smart casual dress. The dress code does not apply to guests under 16 years of age.

Seasonal hospitality can be purchased by contacting a member of the Commercial Sales team on 0871 334 1919 (option 3) or emailing sales@leedsunited.com

Match-by-Match hospitality can be purchased via the hospitality booking line on 0871 334 1919 (option 3), online at www.leedsunited.com or via email at sales@leedsunited.com.

Leeds United’s media operation includes the official club website, www.leedsunited.com, official Facebook, Twitter, and Instagram accounts, LUTV, the matchday programme and mobile applications.

All club announcements and information are released through the above outlets before the local/national media.

Our official website is the club’s main news and information service and everything released by the club appears on www.leedsunited.com. Our social networking sites are also used as a direct point for communicating messages/newsbreaks directly to supporters and play an important part in our communication strategy. The official website has specific areas for news, ticketing, Membership, fans, Commercial and Conference & Events.

In addition to news and communication, the club’s social media channels are used to encourage interaction and engagement with fans.

LUTV is the club’s online TV channel and is available via subscription on the website and via the Official mobile App. 

LUTV broadcasts a live matchday show before and after every game. Offering live audio commentary of all first team matches, while fans outside the UK and Ireland have the option to watch eligible league games. Selected games are also available to view in the UK and Ireland, with details posted in advance through club channels.  LUTV also provides match highlights of every game, interviews, features and comprehensive coverage of the U23s, Academy and LUFC Ladies.. LUTV is available viawww.leedsunited.com.

The matchday programme, which encourages fan contributions, is available from around Elland Road on home matchdays and includes a range of exclusive interviews and features from within the club. The matchday programme is also available on subscription, with a discount to club Season Ticket Holders and Members.

The club recognises the importance of family supporters and therefore any official Leeds United publication produced will be within the appropriate realms of good taste and decency.

Leeds United offer two types of Membership for adult and junior supporters which are My Leeds+ and My Leeds. My Leeds+ Memberships are £65 for adults and £40 for juniors for the 23/24 campaign. My Leeds Memberships are £50 for adults and £30 for juniors for the 23/24 campaign. For further information on the types of Memberships available and what the offer supporters, please see the link below. 

Membership list: Tickets, Hospitality & Membership

For all Junior Memberships, the Club have different categories which are Little Leeds (0-3 years), Junior Leeds (4-11 years) and Teen Leeds (12-15 years). All Junior Members must be under 16 years of age on 01/06/2023. For all Junior Memberships, proof of age is required (copy of birth certificate or passport). Existing Junior Members who have previously submitted proof are not required to re-submit proof of age.

Official merchandise is available to purchase both online on the Leeds United website; at the Leeds United Stadium Superstore which is based at Elland Road, Leeds, LS11 0ES; or one of our Football Club Stores located at:

  • Merrion Centre, Leeds, LS2 8NG
  • Merrion Centre, Leeds, LS2 8NG
  • Trinity Shopping Centre, Leeds, LS1 4AG
  • White Rose Shopping Centre, Leeds, LS11 8LU
  • Leeds Bradford Airport, Departures (airside)

Merchandise can also be purchased via the merchandise order line by calling 0871 334 2019.

On match days, additional matchday essential retail units are opened for customers/supporters to purchase merchandise located around the ground. One situated in the West Stand Car Park and another situated outside the Centenary Pavilion.

The Elland Road Superstore opening hours are Monday to Saturday 09:00am to 05.30pm and Sunday 10:00am to 04:00pm. In addition to these opening hours, the Superstore is also open every home matchday until kick-off when the store closes and then re-opens 15 minutes prior to the final whistle and will remain open for 1 hour after the match finishes (subject to crowd control and circumstances).

The club carries out its obligations under the Football League rules to prevent price fixing in relation to the sale of replica strips.

Our Online Superstore will endeavour to notify customers, either by letter, telephone, email or fax, of any changes to pre-agreed delivery dates that will affect their order.

The club will strive to notify our customers of any changes in squad numbers and name changes through our retail outlets and website as soon as reasonably possible (squad names and numbers are subject to change each season).

The club offers refunds and exchanges on merchandise if you change your mind about your purchase. If you purchase any product from the Leeds United Superstore or the online store and you change your mind, it’s not a problem. Return with your receipt to the Elland Road Superstore or contact online help, with your unworn/unopened purchase within one month and we will exchange or refund it via the original method of payment. If you have lost your receipt we will exchange your unworn/unopened purchase at the current selling price for an alternative product. For a combination purchase (e.g. buy-one-get-one-free or buy a product and get a product free) you must return any free items or vouchers back to us to process a refund. Refunds are not given on goods that have been personalised or made to specification or printed with a player’s name or squad number even if the player subsequently leaves the club or his squad number changes during his career at Leeds United Football Club.

We do not offer refunds or exchanges on jewellery or computer games/DVDs/CDs unless otherwise stated in store, or if they are faulty. We are pleased to offer this in addition to your statutory rights.

If you have any comments about the service that you have received or the product you have purchased at the Elland Road Superstore then please let our Store Manager / Duty Manager in Store or by contacting our Supporters Liaison Officer on sloquestions@leedsunited.com.

For further information and our terms and conditions of sale, please visit www.leedsunited.com

MATCHDAY INFORMATION

On matchdays, turnstiles will be open for General Admission 90 minutes prior to kick off. If you are a Hospitality Season Ticket Holders or Customer, email information from Leeds United’s Commercial Team may be sent out confirming opening times for some Category A games as areas of the ground for entrance may be closed to allow segregation from Away Supporters upon their arrival; however these are approximately opened around 3 hours prior to kick off and close around 1 hour after the final whistle. 

There are numerous catering facilities available on the concourse serving food and drink, all of which operate on a cashless only basis. Toilets are also available for male and females throughout the concourses along with disabled toilets for any of our disabled supporters to use with entrance required via a radar key. Please see your nearest steward should you require access to a disabled toilet during your visit to the ground.

Disabled Supporters

The Club has a number of wheelchair and ambulant spaces available at all home games. The wheelchair bays are located in the East, North, South and West stands. To allow for easier access, ambulant spaces are situated in designated areas within the West, North and East stands. Alternatively, ambulant disabled fans can choose to sit in alternative areas. For home league matches disabled fans are charged a concession price and personal assistants are admitted free of charge in conjunction with our disabled policy. Our disabled policy is based solely on eligibility to claim Disability Living Allowance (DLA). In order to purchase tickets, all disabled fans must provide proof of disability. The required proof is a current copy of their entitlement to the care and/or mobility component of the Disability Living Allowance (DLA) or entitlement to the Daily Living and/or Mobility component of the Personal Independence Payment (PIP). Please note, the copy must be in date at the time of applying for tickets.

Headsets for visually impaired supporters are available and must be pre-booked in advance by contacting our Disability Liaison Officer via email at disabledinfo@leedsunited.com.

Our disabled toilets are operated with radar keys, which can be obtained on matchdays from designated stewards. Accessible car parking is available for use by Blue Badge holders at the rear of the North Stand and can be accessed via Bobby Collins Way (located just off Elland Road, facing West Yorkshire Police Station).  In addition, parking is available along the Elland Road side of the Fullerton Car Park.

Disabled Facilities (Nicky Chapman Suite)

The Nicky Chapman SUITE is an exclusive facility located in the Northwest Corner offering a range of refreshments as the stadium is now fully cashless, payment for refreshments must be made by card.

Access to the Lounge is restricted to disabled supporters and their personal assistants who access their seats via the Ground Tunnel Entrance due to limited capacity. No additional family members will be admitted. Toilets are operated with radar keys, which are available from designated wellbeing officers who will be wearing maroon high visual vests.

A specialist Sensory Room is also available within the South Stand of the stadium which allows up to 6 persons to use on a match-by-match basis. The room contains products for tactile, auditory and visual needs which include headphones, sensory lighting, bubble machines, and weighted blankets. For further information on ticketing or facilities for disabled supporters, please contact our Disability Liaison Officer, Nicola Connolly, via email disabledinfo@leedsunited.com

The Fan Zone is located in the North East Corner outside of the turnstiles but customers must have a matchday ticket to gain entry. The Fan Zone is a way of offering pre-match entertainment to supporters on a match-by-match basis; on offer are various refreshments and often a DJ or live band performing giving a great matchday atmosphere.

Billy’s Bar

Billy’s Sports bar stands as a fitting tribute to Leeds United’s greatest ever player. Never before seen photographs of the iconic player adorn the walls along with FA Cup final shirts, which makes this an ideal place for fans to have photographs taken.

The bar is open every home game making it an ideal place to have a pre-match drink and soak up the atmosphere or a post-match celebration. 

Nice relaxed environment, Free Wi-Fi. Please note no under 18’s are permitted.

Billy’s sports bar is located in the South Stand, and in addition to matchdays is open the day before the match, away days & any beam back club events, and serves a wide range of homemade food with a daily changing special.

Please also look out on social media for any additional opening days/hours for Billy’s Sports Bar.

You can also hire Billy’s Sports Bar for private events (birthday parties, wedding receptions, funerals etc). Please contact Billy's Sports Bar on 0113 367 6023 for further information and booking.

** FOR OPENING TIMES ON HOME MATCHDAYS, AWAY MATCHDAYS AND BEAMBACK, PLEASE CONTACT BILLY’S BAR ON THE PHONE NUMBER ABOVE.


The club pledges to offer its customers a variety of first class matchday hospitality experiences and matchday sponsorship packages whilst offering outstanding value for money.

Seasonal hospitality packages are available to purchase with various payment options offered. The club’s aim is to provide reasonable opportunity for all fans to experience match-by-match hospitality. Seasonal hospitality packages include the first home Cup fixture (of both the Carabao Cup and FA Cup) in addition to the 23 home league games, therefore providing outstanding value across the season.

The club is delighted to provide a Junior under 16 hospitality concession price in the Norman Hunter Suite and the Nineteen19 Suite. The concession prices are provided in order to encourage families to enjoy the superb hospitality facilities at Elland Road.

Hospitality packages provide premium match viewing from various positions within the ground. Customers can choose from a range of dining packages; from a relaxed single course buffet through to a luxury four-course fine dining experience. All guests receive a complimentary copy of the official matchday programme and a copy of the official team-sheet. Former Leeds United players also attend the hospitality facilities to provide their thoughts on the game.

The club insists on a level of dress code which customers are required to adhere to, with hospitality options that require either formal or smart casual dress. The dress code does not apply to guests under 16 years of age.

Seasonal hospitality can be purchased by contacting a member of the Commercial Sales team on 0871 334 1919 (option 3) or emailing sales@leedsunited.com

Match-by-Match hospitality can be purchased via the hospitality booking line on 0871 334 1919 (option 3), online at www.leedsunited.com or via email at sales@leedsunited.com.

MATCHDAY: STADIUM

By Car – J2 of the M621 – Eastbound Exit - Exit the slip road at J2 and at the roundabout, take the third exit which will bring you onto Elland Road and follow signs for matchday parking. Westbound Exit – Exit the slip road at J2 and at the roundabout, take the first exit which will bring you onto Elland Road and follow signs for matchday parking. SAT NAV – LS11 0ES

Car Parking Facilities (Home and Away) – Fullerton Car Park (Located off Elland Road behind the West Stand); West Stand Car Park; East Stand Car Park; Elland Road Matchday Park and Ride; Temple Green Matchday Park and Ride. There is also various on-street parking available, subject to availability. 

Leeds City Council currently operates the following car parks on matchdays – Car Parks A, B, the Park & Ride, and Fullerton. Approximate car parking capacities are 210 cars for Parks A and B, with B including 75 spaces allocated for blue badge holders on a first come, first served basis. The Park & Ride accommodates approximately 750 spaces, for general use, with cash payable upon entry. Fullerton Car Park accommodates approximately 850 spaces and is also part used by Hospitality guest, the remainder being available for general use with cash being paid upon entry. 

Coach Parking Facilities (Home and Away) – The Coach Parking for Home Supporter Groups is located behind the Conference Centre on Lowfields Road. The Coach Parking for Away Supporters is located in the Fullerton Car Park, separated from the home supporters parking on Fullerton Car Park. Away Supporters will then follow steward directions into the tunnel at the back of the West Stand which take supporters through to the West Stand Away Supporters section/turnstiles and Away Fan Zones (should this be applicable on matchdays). Coach Parking charges are £12.00 for Mini-Coaches and £20.00 for Coaches per vehicle. 

PLEASE NOTE: The Car Parks are managed by the Parks & Countryside Service of Leeds City Council, and can be contacted by telephone on 0113 395 7400, or alternatively emailing parks@leeds.gov.uk.

By Train – Leeds City Station located in the City Centre is the nearest train station and is around a 35-40 minute walk to Elland Road. 

By Bus – From the City Centre, the 51 and 52 Services from the Corn Exchange (Stop D) on Vicar Lane; Services 55 and 55C from City Square (Stop G) on Park Row. Please note that the bus stops outside the ground are suspended one hour before and one hour after a home match.

Along Beeston Road (10 minutes’ walk from the Nisa Supermarket, at the top of Wesley Street, Beeston) the 65 and 75 Services.

Along Ring Road Beeston (15 minutes’ walk from the Drysalters Pub), the 9A Service.

Don Revie North Stand and Norman Hunter South Stand – These stands are the busiest and most vocal areas of the stadium. These areas are not recommended for young children or family groups. 

East Stand Lower - Leeds United have a dedicated family area which welcomes adult supporters attending with concessions. The requirement for entrance is strictly two adults to one concession (concession being under 16 years, 16-18 years, 19-22 years and 65 years plus. The club will strictly monitor the behaviour and language of fans in this section to protect the family environment. Foul and abusive language will not be tolerated in the Family Area. 

East Stand Upper – This section is not recommended for supporters who suffer from vertigo or supporters who have a difficulty walking. Due to safety reasons, children under the age of 5 are not permitted in this stand.

John Charles West Stand – The West Stand is traditionally known as the ‘Main Stand’. This is the location where the players run out of the tunnel, and the home and away team dugouts are positioned. 

Visiting Supporters – The Visiting Supporters are located on the South Side of the John Charles West Stand (in between the players’ entrance tunnel and the main television screen). Visiting Supporters cannot purchase tickets for their respective team’s fixtures at Elland Road and are advised to contact their club in advance of the game to purchase tickets.

Children aged 2 to 16 years of age who are ticket holders must be accompanied by an adult ages 18 years or above. Children who are under the age of 16 and are unaccompanied will not be permitted entry into the ground.

In accordance with the Club’s Terms and Conditions of Sale, children under 2 years of age will not be permitted entry into the ground due to Health and Safety reasons. 

PLEASE NOTE that all children must have a ticket to be permitted entry into the ground; prams and pushchairs for any children that may require them cannot be accommodated so parents/guardians are strongly advised to make any necessary arrangements in this regard.

The following items are prohibited (but not limited) from being brought into Elland Road stadium:

  • Pyrotechnics, flares and smoke bombs.
  • Knives, weapons of offence (or any items considered to be weapons) – i.e. knuckledusters, batons, etc.
  • Umbrellas of any kind
  • Glass bottles
  • Cans
  • Tools of any kind
  • Any bags above A4 size

Notice: Entry to the Ground is expressly subject to acceptance by the visitor of these Ground Regulations and the rules and regulations of FIFA, UEFA, The Football Association, the Premier League and The English Football League (EFL) in respect of the relevant competition and the terms of the Supporter Code of Conduct (if any). The Ground Regulations incorporate the Club's Customer Charter (if any). Entry to the Ground shall constitute acceptance of the Ground Regulations.

"Club" means this football club.

“Football Authority” means each of the Premier League, The English Football League (EFL), The Football Association, the Football Association of Wales, FIFA, UEFA and any other relevant governing body of association football.

"Illegal Substance" means any drug which is not legally obtainable, or which is legally obtainable but has not been legally obtained. The term includes prescribed drugs not being used for prescribed purposes.

"Ground" means this football stadium and all locations owned, occupied or utilised by the Club.

"Match" means any association football match (or any part or aspect of such a match) taking place at the Ground.

"Material" means any audio, visual and/or audio-visual material and/or any information or data.

Supporter Code of Conduct” means any code of conduct to be adhered to by all those attending the Ground which can be found on – or accessed via – the Club’s website or can be provided upon written request to the Club. 

1 Notwithstanding possession of any ticket the Club, any police officer or authorised steward may refuse entry to (or eject from) the Ground any person:

1.1                  that fails (or in the Club's reasonable opinion is likely to fail) to comply with these Ground Regulations and/or the Supporter Code of Conduct and/or any reasonable instruction issued by a police officer or authorised steward or officer of the Club; and/or

1.2                  whose presence within the Ground is, or could (in the Club's reasonable opinion), constitute a source of danger, nuisance or annoyance to any other person.

On no account will admission be granted to a person:

2.1                  who is the subject of a current Banning Order under the Football Spectators Act 1989 (as amended); or 

2.2                  who has been convicted of ticket touting offences under section 166 of the Criminal Justice and Public Order Act 1994 (as amended).

3 The Club excludes to the maximum extent permitted by law any liability for loss, injury or damage to persons/property in or around the Ground.

4 No guarantees can be given by the Club that a Match will take place at a particular time or on a particular date and the Club reserves the right to reschedule the Match without notice and without any liability whatsoever, save only to the extent provided pursuant to paragraph 5. 

In the event of the postponement or abandonment of the Match, refunds (if any) will be made in accordance with the Club's Terms and Conditions (set out below). 

5.1                  No guarantees can be given by the Club that the Match will take place at particular or on a particular time or on a particular date or played with fans in attendance or at full capacity. Subject to clause 5.2, below, the Club reserves the right to reschedule an Match without notice and without any liability whatsoever. It is the responsibility of the supporter to check for any fixture changes or amendments.

5.2                  In the event of the postponement of the Match (for example, due to weather conditions or unforeseen events), unless the Match is required to be played out of the view of the public or the spectator capacity is reduced you will be entitled to receive a full refund (including any booking fee) or receive the equivalent ticket for the subsequent re-arranged Match (where relevant) via such application procedure as the Club stipulates. In order to obtain a refund, the Home Match Ticket must be returned to the Club’s ticket office within 7 days of the Club announcement of the rearranged Match, A refund will only be issued on production of identification that the individual requesting the refund is the person to whom the Home Match Ticket was originally sold. For the avoidance of doubt, the final decision belongs to the ticket office manager.

The Club will have no further liability whatsoever, including (but not limited to) any indirect or consequential loss or damage, such as (but not limited to) loss of enjoyment or travel costs.

5.3                  In the extremely unlikely event that the Match is cancelled and not subsequently re-arranged, you will be entitled to a refund (including any booking fee). In order to obtain a refund, the Home Match Ticket must be returned to the Club’s ticket office within 7 days of the Club announcement of the cancellation of the Match. A refund will only be issued on production of identification that the individual requesting the refund is the person to whom the Home Match Ticket was original sold. For the avoidance of doubt, the final decision belongs to the ticket office manager.

The Club will have no further liability whatsoever, including (but not limited to) any indirect or consequential loss or damage, such as (but not limited to) loss of enjoyment or travel costs.

5.4                  In the event of the abandonment of the Match you will be entitled to receive the equivalent ticket for the subsequent re-arranged Match via such application procedure as the Club stipulates from time to time. 

5.5                  Tickets for Home games (non-postponed, cancelled or abandoned games) can be returned to the Ticket Office for a refund (excluding booking fees) up until 24 hours prior to kick off. To request a refund, the lead applicant of the booking must email tickets@leedsunited.com stating their customer number, transaction number, the quantity of tickets to be refunded, the last 4 digits of the payment card that was used for the original booking and confirmation that the payment card is still active. The Club must receive the refund request and all relevant information by email no later than 24 hours prior to kick off in order for the refund to be processed. Any refund requests received after the 24 hour cut off period will not be processed. Any returned tickets will be resold via the Leeds United Ticket Exchange. No refunds shall be given by the Club for any Matches unattended. 

All persons seeking entrance to the Ground acknowledge the Club's right to search any person entering the Ground and to refuse entry to or eject from the Ground any person refusing to submit to such a search. 

The following articles must not be brought within the Ground - knives, Illegal Substances, fireworks, smoke canisters, air-horns, flares, weapons, dangerous or hazardous items, laser devices, bottles, glass vessels, cans, poles and any article that might be used as a weapon and/or compromise public safety. Any person in possession of such items will be refused entry to the Ground.

8 Further, you may not bring into the Ground: 

8.1                  any sponsorship, promotional or marketing materials save in respect of official club merchandise and/or other football related clothing worn in good faith;

8.2                  any flags or banners larger than those maximum dimensions permitted by the Club from time to time (or, in the absence of such stipulations, 2 metres x 1 metre) and/or of an offensive nature;

8.3                  nor may you offer (either free or for sale by any person) any goods (including literature) of any nature, 

without the express written approval of the Club's management.

9 The following activities are strictly forbidden and will result in arrest and/or ejection from the Ground:

9.1                  using words that are, or behaving in a manner that is, threatening, abusive, insulting, foul, improper, offensive, violent, indecent, or provocative. This shall include, for the avoidance of doubt, engaging in chanting or other non-verbal actions or gestures concerning football or other tragedies (whether done at a Match, in-person or remotely, via any electronic communication, social media or otherwise). Any individual found to have engaged in such activity may be subject to a ban from all Matches and other association football matches (or any part or aspect of such a match); 

9.2                  attempting to enter the Ground or be inside the Ground whilst under the influence of an Illegal Substance; and/or

9.3                  being in possession of an Illegal Substance when entering the Ground or inside the Ground.

10 Racial, homophobic or discriminatory abuse, chanting or harassment is strictly forbidden and will result in arrest and/or ejection from the Ground. 

11 The following acts are offences under the Football (Offences) Act 1991 (as amended):

11.1               the throwing of any object within the Ground without lawful authority or excuse.

11.2               the chanting of anything of an indecent or racialist nature. 

11.3               the entry onto the playing area or any adjacent area to which spectators are not generally admitted without lawful authority or excuse.

Conviction may result in a Banning Order being made.

12 All persons entering the Ground may only occupy the seat allocated to them by their ticket (including those who have tickets to any Licensed Standing In Seated Areas (if any) pursuant to paragraph 15 below) and must not move from any one part of the Ground to another without the express permission or instruction of any steward, officer of the Club and/or any police officer.

13 Nobody may stand in any seating area whilst play is in progress (except those persons who have tickets in any Licensed Standing In Seated Areas pursuant to paragraph 15 below). Persistent standing in seated areas other than Licensed Standing In Seated Areas whilst play is in progress is strictly forbidden and may result in ejection from the Ground.

14 The obstruction of gangways, access ways, exits and entrances, stairways and like places is strictly forbidden. Nobody entering the Ground shall be permitted to climb any structures within the Ground.

15 Where the Club operates licensed standing in seated accommodation areas at the Ground as part of the UK Government’s scheme on safe standing in conjunction with the Sports Grounds Safety Authority (the “Licensed Standing In Seated Areas”). Only ticketholders who have tickets to the Licensed Standing In Seated Areas are permitted to access the Licensed Standing In Seated Areas. Ticket holders who have tickets to the Licensed Standing In Seated Areas shall:

15.1                occupy the space in front of the seat allocated to them on their ticket only and must not move to different spaces within the Licensed Standing In Seated Areas or to different areas of the Ground; 

15.2                expect that other spectators will be standing while play is in progress (although of course they may sit on their allocated seat before and after the activity, or during an interval or halftime break);

15.3                not sit or stand on the rails, or stand on the seats in the Licensed Standing In Seated Areas;

15.4                not be permitted to admit anyone who does not have a ticket to the Licensed Standing In Seated Areas to the Licensed Standing In Seated Areas; 

15.5                be respectful towards staff, stewards, and other fans at all times;

15.6                behave appropriately in the Licensed Standing In Seated Areas – anti-social behaviour will not be tolerated;

15.7                unless needing to use facilities, not move around in the Licensed Standing In Seated Areas and shall stay in the designated space only as described on the relevant ticket and in accordance with paragraph 15.1;

15.8                not be permitted to stand in the gangways or on the steps in the Licensed Standing In Seated Areas to watch the Match and acknowledges that these are for accessing and leaving seats only; and

15.9                acknowledge that any failure to comply with the conditions set out in this paragraph 15 may lead to ticketholders being ejected from the Ground and/or banned from all Matches, and the Ground may lose the right to maintain the Licensed Standing In Seated Areas.

16 EFL stadia are smoke-free and smoking or the use of electronic cigarettes is not permitted inside the Ground.

17 Mobile telephones and other mobile devices are permitted within the Ground PROVIDED THAT (i) they are used for personal and private use only (which, for the avoidance of doubt and by way of example only, shall not include the capturing, logging, recording, transmitting, playing, issuing, showing, or any other communication of any Material for any commercial purposes); and (ii) no Material that is captured, logged, recorded, transmitted, played, issued, shown or otherwise communicated by a mobile telephone or other mobile device may be published or otherwise made available to any third parties including, without limitation, via social networking sites.

18 Under the Sporting Events (Control of Alcohol etc.) Act 1985 (as amended), the following are offences for which a person can be arrested by a police officer and conviction could result in a Banning Order being made:

18.1                attempting to enter the Ground or being inside the Ground whilst drunk; and/or

18.2                being in possession of any intoxicating liquor, or bottle, can or other portable container and which could cause damage or personal injury, when entering the Ground or in a public area of the Ground from which the event can be directly viewed.

19 Any individual who has entered any part of the Ground designated for the use of any group of supporters to which they do not belong may be ejected from the Ground either for the purposes of their own safety or for any other reason.

20 Save as set out in paragraph 17 above, no person (other than a person who holds an appropriate licence) may capture, log, record, transmit, play, issue, show or otherwise communicate (by digital or other means) any Material in relation to the Match, any players or other persons present in the Ground and/or the Ground, nor may they bring into the Ground or use within the Ground (or provide to, facilitate or otherwise assist another person to use within the Ground) any equipment or technology which is capable of capturing, logging, recording, transmitting, playing, issuing, showing or otherwise communicating (by digital or other means) any such Material. 

21 The copyright, database rights and any other intellectual property rights in and to all Material that you produce at the Ground in relation to the Match, any players or other persons present in the Ground and/or the Ground (whether produced in breach of paragraph 20 above, or pursuant to paragraph 17 above, or otherwise) is hereby assigned  (including by way of present assignment of future copyright pursuant to section 91 of the Copyright, Designs and Patents Act 1988) to the Club and the EFL. You further agree (if and whenever required to do so by the Club and/or the EFL) to promptly execute all instruments and do all things necessary to vest the right, title and interest in such rights to the Club and the EFL absolutely and with full title guarantee.

22 No goods (including literature) of any nature may be offered either free or for sale by any person within the Ground without the express written permission of the Club.

23 Tickets are not transferable and may not be offered for sale without the prior written permission of the Club or otherwise in accordance with the relevant ticket terms and conditions. Any tickets that are transferred are transferred subject to these Ground Regulations. Any tickets offered for sale may be confiscated by any steward, officer of the Club or any police officer. The Club reserves the right to refuse admission to or eject from the Ground, and/or exclude any person who has offered for sale or transferred his/her ticket in contravention of the relevant ticket terms and conditions (and/or the holder of any ticket that has been transferred in contravention of the relevant ticket terms and conditions). Tickets remain the property of the Club at all times. 

24 CCTV cameras are in use around and in the Ground. Body worn video cameras recording video and/or audio may also be used as appropriate, to record images or audio which identifies you as an individual, for example to record prohibited behaviours as referenced in paragraphs 9, 10 and 11. The Club may itself use or pass to the police or any Football Authority or other clubs, any recordings for use in any proceedings. 

25 At all times whilst present in the Ground, persons must comply with any and all instructions of any steward or officer of the Club and/or any police officer (including without limitation any instructions regarding health and safety such as those in respect of communicable diseases (and such persons shall comply with any government guidelines in respect of the same)). Failure to comply with any instruction may lead to immediate ejection from the Ground.

26 By entering the Ground, all persons are acknowledging that photographic images and/or audio, visual and/or audio-visual recordings and/or feeds  (and/or stills taken therefrom) may be taken of them and may also be used, by way of example and without limitation, in televised coverage of the game and/or for promotional, training, editorial or marketing purposes by the Club, the EFL or others  (including commercial partners and accredited media organisations) and entry into the Ground constitutes  consent to such use. You further acknowledge that photographic images and/or audio, visual and/or audio-visual recordings and/or feeds (and/or stills taken therefrom) may be used (by the Club or by a third party, such as a law enforcement body) to identify you as an individual, where permitted by data protection laws, for the purposes of preventing or detecting crime, or any breach of these Ground Regulations. Information about the Club's use of your personal data will be brought to your attention by the Club (see for example any applicable privacy policy, signage and/or other forms of announcement in or around the ground). For further information please contact the Club.

27 All ticket holders agree that the Matches for which the tickets have been purchased are public, and that their appearance and actions inside and in the perimeter of the Ground where a Match occurs are public in nature, and that they shall have no expectation of privacy with regard to their actions or conduct at Matches.

28 Further to paragraph 26, if such person is under 18 years of age, the parent, guardian, or responsible adult who is accompanying them into the Ground shall be deemed to have provided consent on their behalf.

29 Refused entry to (or ejection from) the Ground may lead to further action by the Club including, but not limited to, the withdrawal of any season ticket (without reimbursement), Club Membership and other benefits. Please read the applicable Terms & Conditions of Entry. 

 

Published by the Football League Limited. Season 2023/2024

The club will ensure that Elland Road Stadium adheres to all pertinent safety regulations set out by The Sports Grounds Safety Authority and other statutory bodies. The club’s Head of Matchday Safety and Security will meet regularly with the Safety Team and allow members of the Safety Team to be present at any match in line with their monitoring process.

The club’s matchday stewards have received comprehensive training on fire, first aid, general health & safety procedures and customer service to a minimum of NVQ Level 2 in Spectator Safety. The club takes the issue of racist abuse, actions causing offence, language causing offence, tragedy chanting, homophobic abuse, violence against women and girls (VAWG), non-compliance to requests made by the stewarding team and unreasonable or offensive behaviour seriously and in an attempt to eradicate this problem, we train our stewards to be extra vigilant of any offenders.

If a spectator continues to contravene these regulations action will be taken in accordance with the club’s policy to:

  • Immediately investigate the matter
  • Contact the offenders
  • If necessary dispatch undercover representatives to observe and gather evidence
  • evidence Report the offence to the police

Leeds United and West Yorkshire Police has a disciplinary process and behavioural agreements are issued to offenders only once, which is noted below. Please note however that if an offence is committed, it is not guaranteed that a Behaviour Agreement will be offered to enable access to the stadium.

Spectators who contravene the Ground Regulations could face ejection from the stadium and be arrested by the Police. Any spectators finding themselves in this position will be contacted by the club, advising they are suspended from attending further Leeds United matches until the matter has been resolved. They are requested to write into the Safety Officer with their version of events, after which time a police check will be requested. The spectator will be invited to attend a meeting to discuss the issue in person. In all proven cases, the spectator will be suspended for a number of matches. Anyone entering the field of play will automatically receive a minimum one year ban.

As all other Clubs, Leeds United has signed the Chairman’s Charter and agrees to ban anyone in possession or letting of a “pyro” device in the stadium for three years.

The club will look to work with our fans in overcoming many of these problems; our aim is to achieve an enjoyable and positive atmosphere for all supporters at matches.

If you wish to report an offence you can email contact the Safety Officer on stewarding@leedsunited.com or by post to: Head of Matchday Safety and Security, Leeds United Football Club, Elland Road, Leeds, LS11 0ES.

Any problems are dealt with in complete confidence and in accordance with our policies.

First Aiders are on hand throughout the ground to assist anyone who requires it; they are strategically placed around the stadium wearing yellow high-visual jackets/vests so should be easily recognisable in a medical emergency. Should you not be able to locate a First Aider, please contact your nearest steward who will be able to assist. 

There are two First Aid rooms within the ground, one of which is located in the West Stand and one in the East Stand concourse.

The use of both cigarettes and all types of electronic cigarettes (including vapes) is not permitted anywhere inside Elland Road stadium. This includes all areas inside the stadium bowl, toilets, concourses, stairwells and bar areas. Smoking of any kind is only permitted in designated areas; Smoking Zones are clearly signposted and smoking is only permitted in the designated Smoking Zones at half-time.

Any supporter who persistently uses expletives could face an ejection or a ban from Elland Road. This also includes tragedy chanting of any kind – any supporters using tragedy chants in any instance could also face an ejection or ban. Leeds United has a zero tolerance policy on this kind of behaviour; it has no place in the game of football.

Elland Road is a full seating stadium and supporters must abide by this. Under no circumstances must supporters stand for long periods during the game as this may likely compromise the safety of anyone standing and those other supporters around you.

Any supporter who wishes to anonymously report to the Club any anti-social behaviour within the Stadium, please use the matchday text message service and the Club will address any issues on the day. The number is 07887 514 789 – Please note it is text message ONLY and is only is use matchdays.

Leeds United are to allow the return of static supporter flags into the North and South Stands before each game. The club are looking to create a unique pre-match atmosphere with a sea of Leeds United flags on display in the stands behind both goals and create a visual spectacle whilst our supporters sing famous club anthem ‘Marching on Together.

We are happy for visiting fans to bring their flags to Elland Road providing they have the correct certificates.  Please see contact details below.

Small handheld banners and flags will be allowed through the turnstiles in the North and South Stands on a matchday and will be checked by the turnstile operators on entry - any flags that are deemed to contain offensive content will be confiscated.

Larger flags (1 meter) will need to be pre-authorised by the club in order to comply with ground health and safety regulations. No poles will be allowed inside the stands at Elland Road. Any flag over the dimensions of 5ft by 3ft would be classed as an extra-large flag and these must strictly be agreed in advance with the Club and will be stored at Elland Road. Also any flags which are on a wooden pole are not permitted to be brought into Elland Road.

Any flags over 1x1m must carry a fire rated certificate. We hope that this initiative will be well received by our fans and supporter groups alike. For further information regarding flags inside the stadium, please contact our Safety Officer Laura Strong – laura.strong@leedsunited.com or Deputy Safety Officer Diane Ingleby – diane.ingleby@leedsunited.com

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