What is the minimum age you can attend on your own?
Ticket holders under the age of 16 must be accompanied by an adult over the age of 18. Unaccompanied children under the age of 16 years will not be admitted into the stadium.
If I am under 16 can I sit on my own?
You must be sat next to the adult who you came with.
Can I go to the toilet without my parent?
Your parent should accompany you to the toilet so that you do not get lost. It is a large stadium with a lot of people in it and it is easy to lose your way.
Can I buy food at the bar and go without my parent?
Whilst you can be served at the bar with food, ideally your parent should accompany you to avoid you getting lost or disorientated.
As a parent, can I leave my child in their seat whilst I go to the bar / food stand?
Your child is your responsibility while with us. You should not leave your child unaccompanied in their seat.
Where shall I go if I lose my child?
You should talk to your child about what they should do in this situation before you visit and make sure they have your mobile phone number for emergencies.
When you arrive, walk around the area so that you are familiar with the landmarks and agree with your child where you will meet them if they get lost.
Take time to point out the stewards and Wellbeing Officers to your child so they know who to speak to if you do become separated.
If you do become separated from your child alert the nearest steward or Wellbeing Officer (they will be wearing Hi Vis tabards), they will be able to help you.
Where do I go if I lose my parent?
If you become separated from your parent do not leave the Stadium. Go to your nearest steward or Wellbeing Officer (maroon Hi-Viz). - they will help you. If you have arranged a meet up place with the adult who brought you tell the Steward or Wellbeing Officer, and they can take you there.
What should I do if fans are behaving aggressively / drunk around my child?
The Stadium can be a loud and daunting experience for a child. You should prepare them in advance about how loud the Stadium may be. If fans are acting inappropriately around you, please notify your nearest steward.
You can anonymously alert the club to anti-social behaviour in the stadium by using the matchday text service and the club will address any issues on the day. The number is 07887 514 789 Please note it the text and only in use on matchday.
If you wish to report an offence you can contact the Safety Officer on 0113 367 6026; or by post to Safety Officer, Leeds United Football Club, Elland Road, Leeds, LS11 0ES
Is there a family area?
Yes. This is in the East stand lower (central section)
Can I bring a baby into the Stadium?
No. The minimum age for attending the stadium is 2.
What should I do in an emergency?
Listen to any instruction given on the PA system, listen and do exactly what the Stewards are telling you to do. All Stewards are trained to the highest standard and will tell you what to do and where to go in an emergency.
I am a Child; will I be searched when I come to the Stadium?
If a Steward suspects that you are concealing something that is not permitted into the Stadium, then you will be asked to produce the item, and if you refuse and the Steward still suspects you are carrying something then you will be asked to empty your bag or pockets. Failure to do so will result in you not being allowed into the ground.
I have a disability – Is there somewhere safe for me to view the match?
People with disabilities are welcome to access any area of the stadium. There are designated areas of the stadium for people with limited mobility or those that need wheelchair access. For further information and support, contact email@example.com. Our Access statement can also be viewed here.
Match Day Lounge: The Nicky Chapman Lounge is a facility located in the North West Corner offering a range of refreshments. To access the Nicky Chapman Lounge you must be a ticket holder accessing the stadium via the Ground Tunnel Entrance. No additional family members will be admitted. Toilets are operated with radar keys, which are available from designated stewards and Wellbeing Officers (maroon Hi-Viz).
Headsets: Headsets for visually impaired supporters are available on a pre-booking basis by contacting our Disability Liaison Officer on 0113 367 6178 or email firstname.lastname@example.org . To utilise a headset, a deposit of £20 is required. All headsets must be returned to the West Stand Security Office immediately after the game. The deposit will be refunded upon receipt of the headset. Any headsets not returned will be charged the full cost of replacing the headset and unit.
I have a disability - Can my assistant come with me?
A Personal Assistant will be admitted without charge in line with our club specific points system on condition that the PA provides support and assistance to the disabled supporter as required. The club will require the disabled supporter and Personal Assistant to enter the ground at the same time, through the relevant disabled entrances.
Personal Assistants under the age of 16 years should notify the stewards at the time of entry into the Stadium via the disabled entrances, of their location in the ground in case help is required e.g. during an emergency evacuation or any other instance.
For those disabled supporters who do not require a ticket for a personal assistant, the club have in place Disabled help stewards in the stadium on match days.
Wellbeing Officers (maroon Hi-Viz) provide assistance including:
- Help with entry into the ground and location of seat/position and exiting from the ground;
- Safe evacuation should it be necessary
Sometimes my condition means that noise gets too much – is there somewhere that I can go to calm down?
If you temporarily need a quiet area due to your condition, please contact a Steward or Wellbeing Officer who will be able to access a quiet room for you.
We do have a sensory room, which can be booked through disabledinfo.@leedsunited.com
What do I do if something concerns me about a member of staff?
On a matchday, you can report the concern to a Steward. If you are not comfortable doing this then you can contact the Safety Officer on 0113 367 6026 or via the text service: 07887 514 789; or by post to Safety Officer, Leeds United Football Club, Elland Road, Leeds, LS11 0ES.
Alternatively, contact the Head of Safeguarding on: email@example.com
How do I report something I am worried about?
There are several ways you report something you are worried about.
On a matchday:
You can tell your nearest Steward or Wellbeing Officer.
Alternatively, you can email the Head of Safeguarding on: firstname.lastname@example.org
If you are concerned about the immediate safety or welfare of a child or adult at risk please contact: 999