Despite the overwhelming demand for tickets, Season Ticket holders not attending matches at Elland Road is still a problem as it detracts from our legendary atmosphere that is vital to the teams’ performance.
As announced back in March, a new ‘usage’ condition will be implemented within our Season Ticket terms and conditions for the 2024/25 season.
Season Ticket Holders must attend 80% of the home league games at Elland Road or they will not be invited to renew for the following season. Attendance shall be deemed to include:
Personal attendance at a match by a Season Ticket Holder using their Season Ticket
Attendance at a match by a friend or family member of the Season Ticket Holder, using the official ‘Ticket Forwarding Scheme’
A Season Ticket Holder puts their seat up for resale via the official ‘Ticket Exchange’ scheme*
The introduction of this attendance condition has proved successful at other Club’s ensuring as many supporters as possible get to see the team whilst encouraging fans to monetise matches they cannot attend making season tickets more affordable.
*Attendance will be counted towards the 80% attendance if your seat is put up for resale and sold or put up for resale and not sold.
Please find below, the information relating to the two official options that Season Ticket Holders can use if they are unable to attend a home league game:
TICKET FORWARDING
General admission Season Ticket Holders can forward their seat as a mobile ticket to another supporter if they are unable to attend an individual match. However, the supporter who they are forwarding their ticket to must be linked to their ticketing account via the ‘My Friends & Family’ option and also be a 2024/25 My Leeds Member.
Please note, you can forward your seat to a My Leeds Member who has the same price type at no extra cost. E.g. Adult Season Ticket Holder to Adult Member or Adult Member to Adult Member. You can also upgrade your ticket as part of the Ticket Forwarding process, e.g. Junior Season Ticket Holder to Adult My Leeds Member (in this scenario, there would be an upgrade fee to pay). If you wish to forward your Season Ticket seat to a Member with a lower price category, e.g. Adult Season Ticket Holder to Junior My Leeds Member, then this can be done, but no downgrade refund will be offered. In this scenario, you need to select the new owner of the ticket from your Friends & Family list and the new price type, which in this example is Adult. The new price type that you enter must be that of the season ticket holder irrespective of the price type of the member receiving the forwarded ticket.
To forward your ticket, please follow the below simple step by step below:
1. Log into your online ticket account tickets.leedsunited.com
2. Once logged in, select the ‘Tickets’ option underneath your name shown in the top right-hand corner
3. Select the relevant game, click the ‘Forward Ticket’ button
4. You will see the game and your seat details listed, click the ‘Forward Ticket’ button
5. Select the new owner of your ticket, click the dropdown to select the Member from your Friends & Family list
6. Select the new price type (Adult, Senior etc) for the Member and click ‘Forward Ticket’
7. The ticket will appear in your basket, any difference in price will appear here (E.g., Junior to Adult) Click Proceed to checkout
8. Confirmation will appear of who you are forwarding your ticket too, if correct, click ‘Next’
9. Click to accept the Terms and Conditions, click ‘Submit’
10. The Season Ticket Holders Season pass will be deactivated. An email will be sent to the Season Ticket Holder and an email confirmation containing the mobile ticket will be sent direct to the Member who has been forwarded the ticket.
11. Ticket Forward complete!
12. Please note, once a season ticket seat has been forwarded it cannot be recalled by the original Season Ticket Holder.
General admission Season Ticket Holders can forward their seat to a My Leeds Member right up until when the turnstiles open on matchday. Turnstiles open 90 minutes prior to kick off.
TICKET EXCHANGE
Our popular Ticket Exchange will continue for the 2024/25 season.
The LUFC Ticket Exchange allows all General Admission Season Ticket Holders the opportunity to sell their seats back to the club, on a match-by-match basis, if they are unable to attend any home league games.
By using the Ticket Exchange, you are helping the club to ensure that the stadium will be as full as possible for each home fixture, but you will also receive 100 per cent of the cost of your ticket back in exchange**. General admission Season Ticket Holders can return their seats right up until when the turnstiles open on matchday 90 minutes prior to kick off.
To put your seat up for resale, please follow the below simple step by step below:
1. Log into your online ticket account tickets.leedsunited.com
2. Once logged in, click ‘My Account’ and you will see the Ticket Exchange option within the Alerts section.
3. Select your seat for the relevant home League game and click ‘I want to sell my ticket’ and click the blue OK button.
4. You can keep checking the status of your seat here.
My Leeds Priority and My Leeds Plus Members receive priority access to purchase any seats returned from Season Ticket Holders via the Ticket Exchange ahead of My Leeds Members.
** Each time the club are able to resell a Season Ticket Holders seat, the Season Ticket Holder will receive an online ticketing credit and this will be on a pro rata basis against the value of their Season Ticket price. The credit will automatically be added into your ticketing account once the game has been played and credit can be built up across the season and redeemed against your Season Ticket for the following campaign. For EFL Championship League home games, Season Ticket Holders will receive the value of their Season Ticket divided by 23 games.
To view the Ticket Exchange Terms and Conditions please CLICK HERE.
