Matchday Guide

CAR

Elland Road is located J2 of the M621

Eastbound Exit - Exit the slip road at J2 and at the roundabout, take the third exit which will bring you onto Elland Road and follow signs for matchday parking.

Westbound Exit – Exit the slip road at J2 and at the roundabout, take the first exit which will bring you onto Elland Road and follow signs for matchday parking.

Postcode for Sat Nav: LS11 0ES

TRAIN

Leeds train station is located in Leeds City Centre and is approximately a 35-40 minute walk to Elland Road.

BUS

Matchday Special Shuttle Service Here's how you can get to Elland Road grounds by bus with the Leeds City (Operated by First Bus) match day special services.

Service R2 operates on most home match days from Sovereign Street in Leeds (outside Café Nero) to Elland Road from 90 minutes before the match starts. The ‘What3Words’ location for this pickup location is haven.detect.tall

Service R3 operates from Thornbury Barracks and Pudsey Bus Station to Elland Road 90 minutes before the match starts.

NOTE: MCards, MetroCards and West Yorkshire Day Rovers are NOT valid on these services

Service Buses From Leeds City Centre:

Along Elland Road, please note that bus stops outside the ground are suspended one hour before and one hour after a home match.

• Services 51, 52 (Morley Line) from Corn Exchange stop D on Vicar Lane

• Services 55, 55C from stop City Square stop G on Park Row

Along Beeston Road (10 mins walk from the Co-op, at the top of Wesley Street, Beeston)

• Services 65, 75

Along Ring Road Beeston (15 mins walk from the Drysalters pub)

• Services 9, 9A

PARK AND RIDE

The Leeds United Park & Ride services run to/from the Temple Green & Stourton Park & Ride sites on home matchdays.

The service is being provided by the partnership between the club and Hunters Coaches is not only assisting our fans in the community, but the whole environment. A further advantage of the service is that it is reducing the lengthy car queues and parking issues around the ground, meaning you can arrive at Elland Road in a relaxed manner and get back to your car after the game in a quicker time.

Sites are operated at Temple Green and Stourton with the service starting two-and-a-half hours before kick-off. Please be aware that tickets cannot be purchased on the day, you must book online in advance of matchday. Key information

• Tickets must be purchased in advance and are priced at £6.50 per person or £21 per car (based on four people sharing)

• PRE MATCH

  - The shuttle bus service runs from Temple Green (numbered TG1) and Stourton Park and Ride (numbered ST1) to the Stadium. This service begins two-and-a-half hours prior to kick off. A Leeds United steward will be present in a high vis jacket and will check fans onto the buses ready for departure.

• POST MATCH

  – The shuttle buses will depart immediately after the final whistle on a priority route from the ground, operating on a ‘Fill and Go’ basis. There will be multiple shuttle buses parked behind the North Stand numbered ST1 for Stourton and TG1 for Temple Green. The final shuttle bus will leave Elland Road 25 minutes after the final whistle.

Stourton

• Stourton Park and Ride is situated at Junction 7 on the M621 and can be accessed directly from the M621 Motorway, A61 Wakefield Road and A639 Leeds Road to Pontefract Road, catering for trips from the South and South/West of the city

• Post code: LS10 1FF

• Please note, height restriction barriers are in place. Max height 2.35 metres

Temple Green

• Temple Green Park & Ride is situated in the Aire Valley adjacent to the A63 Pontefract Lane with access via junction 45 of the M1

• Post code: LS9 0PS

• Please note, height restriction barriers are in place. Max height 2.35 metres

PARKING

Leeds City Council currently operate a number of car parks in close proximity to the stadium around Elland Road. The car parking charge is currently £8 per car and payment is by cash only.

Car Park A & B Located adjacent to McDonalds Fullerton Car Park Located off Elland Road behind the West Stand Elland Road Park & Ride Site Located off Elland Road, enter via Bobby Collins Way opposite the Police Station. The site is situated adjacent to the stadium on the A643, just off junction 2 of the M621 motorway.

Accessible Parking

Accessible parking is available for blue badge holders and issued on a first come first served basis. All car parking around the stadium is managed by Leeds City Council.

• North Stand At the rear of the North Stand 150 spaces are available and can be accessed via Bobby Collins Way. (Bobby Collins Way is located just off Elland Road, facing West Yorkshire Police station) Upon entry, supporters will be asked which stand they wish to access, and they will be parked as near as possible to the closest point of entry for their ingress to the stadium. This car park is available for both home and away fans. Leeds United wellbeing officers, who wear high visibility maroon jackets, will be on hand to assist disabled fans into the ground and then assist them back at the end of the game.

• Fullerton Car Park A small number of disabled parking spaces are located in the Fullerton Car Park adjacent to Elland Road.

• Car Parks A & B 60 accessible spaces are available in Car Parks A and B. These car parks are accessed via Elland Road.

• Lowfields Road

17 accessible spaces are available. Lowfields Road is located adjacent to the East Stand.

Coach Parking

A designated coach park is available for away supporters and is located in the Fullerton Car Park. Once away supporters have disembarked from the coaches, stewards direct away fans down the away walkway and into the West Stand area located in close proximity to the away turnstiles (entrance 1 & 2 / Howards) and the Away Fan Zone.

Any home supporters travelling to Elland Road by coach are advised to contact the club in advance of match day to arrange coach parking by emailing [email protected]

Coach parking charges are £16 for mini coaches and £40 for coaches per vehicle.

All of the above car parks are managed by the Parks & Countryside Service of Leeds City Council, and can be contacted by telephone 0113 395 7400, or alternatively [email protected]. Car parking charges are subject to change.

Annual parking permits are available to purchase for buses and coaches via Metro. This car park is located behind the Centenary Pavilion at Elland Road and is owned and operated by Metro. Please click here for more information

ROAD CLOSURES

Post-match road closures are in place around the stadium.

Elland Road is closed 15 minutes prior to the final whistle, and remains closed up until at least 1 hour.

Lowfields Road is closed post-match for vehicular movement. No vehicles will be allowed to move until fans have left this area, this could delay you from 30 minutes, up to an hour after the final whistle.

Providing fans with an exciting, safe and enjoyable football experience has always been the club’s main focus.

Elland Road is well known for it’s electric atmosphere and offers a great family day out in a safe environment and welcomes all supporters – new and old – to enjoy watching football here.

The information below will give you all the details you need to make the most of your day out at Elland Road – whether you’re a family coming for the first time or you’re new to the area or visiting and would like to experience football in the special Elland Road atmosphere.

TOP TIPS

A quick run-down of our top ten tips to prepare you for a matchday at Elland Road.

1. Follow us on social media to get all the latest news and build-up ahead of kick-off.

Website, Facebook, Instagram or Twitter/X. We also recommend downloading the Leeds United App prior to setting out. The Leeds United is App is available from most major app stores on your relevant smart phone. This holds a lot of key information in the build up to the matchday.

2. Make sure you have everything you need ready to enjoy the game – including downloading your digital ticket to your smartphone in advance of arriving at Elland Road, checking the weather and planning your route! Please note Elland Road is a cashless stadium.

3. Traffic can get busy around the stadium so make sure you arrive within plenty of time.Turnstiles open 90 minutes prior to kick off.

4. Wrap up warm if the game is during the winter months – it can get cold in the concourses and your seats!

5. The Elland Road Superstore is located at the South East Corner of the stadium near Bremner Square, and there are also mini kiosks near the Centenary Pavilion and at the bottom of the West Stand car park, if you’re looking for some great Leeds United Merchandise. Matchday programmes can be purchased at a cost of £3.50 from within the Superstore or from programme sellers located at various points around the stadium. Please note, payment is by cash only if you purchase a programme from one of our programme sellers.

6. There’s plenty of food & drink options inside the concourses and around the ground. Look out for our famous ‘Dirty Fries’, popular Rollover Hotdogs, delicious warm brownies and brookies along with our vegan options. Lots of choice for everyone!

7. The warm-up normally begins 45 minutes before kick-off – don’t miss the teams being put through their paces.

8. Get your LUFC merchandise ready to show your support in the stands.

9. Take your seats at least 10 minutes before kick-off so you can enjoy the atmosphere as the crowd welcome the teams to the pitch.

10. Enjoy the game! Soak up the electric atmosphere of football at Elland Road, but if you do have any issues or concerns alert your nearest steward who will be happy to help.

TICKETS

Ticket Sales Tickets for each home game go on sale approximately three weeks prior to the date of the game. To apply to purchase a ticket, each supporter must be a current My Leeds Member. A Member can purchase one ticket.

Supporters are advised that tickets tend to sell out in advance of match day and encouraged not to travel to the game without a match ticket.

Ticket sales information is publicised on our official website and can be found at www.leedsunited.com/news/ticketing

Tickets can be booked via the following channels:

Online:​tickets.leedsunited.com Phone:​​0371 334 1992 Phone:​​0333 130 0505 (Accessible Ticket Booking Line- Disabled Supporters only)

Match day Ticket Office:

The West Stand Ticket Office is open on home match days only for ticketing queries and general ticketing enquiries and is located adjacent to the main West Stand gate on Elland Road.

How will I receive my match tickets?

Elland Road is fully NFC ticketing enabled for supporters to access the stadium using a digital mobile ticket. Near Field Communication (NFC) enables fans to enter the stadium via Apple Pay or Google Wallet.

An NFC mobile ticket is the safest, most convenient, and flexible way for fans to receive their match tickets whilst increasing security, fast access through the turnstiles and protection against fraud. Digital tickets are part of the club’s long term sustainability plan to reduce paper and plastic use at the stadium.

Once you have purchased your home match tickets you will receive a confirmation detailing the match information, seat details along with the links to download your mobile tickets to your smartphone.

Click here for more Mobile Ticket information.

Re-admittance Elland Road operates a no re-entry policy. Once you have scanned your ticket and passed through the turnstile entry point, if you must leave the stadium for any reason, you will not be permitted to re-enter.

Where can I sit?

Click here to view our stadium plan. If you have members of the family that support the opposition, please note that football is different to Rugby or other sports where supporters congregate together – there is separated seating with a Home and Away end. All tickets that are able to be purchased from the Elland Road ticket office are for Home fans only. Opposition supporters will need to contact their club for information on Away tickets.

What my ticket means

Once you have received your ticket you should have all the information you need to find you seat at Elland Road and enjoy the match! There will be various bits of information on your ticket. The main details you need on a matchday ticket are; Your Stand – Area of the Stadium Your Block – Specific Block within the Stand that you are situated in. Your Row – Lettered Row within your Block Your Seat – Your Seat number within your Row Once you have arrived and are ready to enter the stadium, make your way to your stand and block. Once you have found your entrance you will need to make your way through a turnstile to enter the stadium. Once inside the stadium, you can use the block number to find the section for your seats and check your ticket for your row and seat number. If you have any issues finding your entrance or seats, just ask a member of our stewarding team who would be happy to help.

MATCHDAY

Is there anything I should do leading up to game day?

You can follow us across all of our social channels as we prepare for the big day.

Remember to check on any travel restrictions on your route to the stadium and the weather forecast.

What do I need to bring with me?

The essentials are your smartphone with your downloaded digital match ticket(s) and comfortable clothing suitable for an outdoor environment. Don’t forget your Leeds United shirt [you can get one from the club shop if you haven’t already]! There will be security on entrances that may ask to check your persons and any bags that you bring with you. Where possible, we advise that you avoid bringing any bags/laptops etc with you to a match.

Accessibility?

Get all the information and assistance available to disabled visitors to Elland Road in our Accessibility Guide

When does the ground open?

Turnstiles usually open 90 minutes before kick-off. We recommend that you take your seats roughly 45 minutes before kick-off which is when the players will come out onto the pitch for their warm-up.

What can I do inside the ground?

Once you’re inside the ground there’s plenty to see and do. There will be refreshment kiosks in every concourse and programmes will also be available. There are also toilets in every area. Don’t miss the teams coming out for their warm-up roughly 45 minutes before kick-off. Take your seats by 10 minutes before kick-off so that you don’t miss any build-up and the teams entering the pitch to a great atmosphere! Remember, once you enter the concourse you can’t leave and re-enter – so make sure you’ve soaked up all the atmosphere around the ground as well.

What can’t I do inside the ground?

For information surrounding rules and regulations as you look to visit our home Elland Road, click here.

Where can I get any merchandise?

The Elland Road Superstore is located at the South East Corner of the stadium near Bremner Square, and there are also mini kiosks near the Centenary Pavilion and at the bottom of the West Stand car park, if you’re looking for some great Leeds United Merchandise.

Visit the Superstore before you make your way into the Stadium. The Elland Road Superstore is open before and after the game, but visit the website to check the latest opening times.

Is there anything to eat and drink?

Various refreshment kiosks are open outside and inside the stadium on matchdays, offering a wide range of cuisine and beverages. New vegan offerings can also be found in the concourses.

Look out for our famous ‘Dirty Fries’, popular Rollover Hotdogs, delicious warm brownies and brookies. Lots of choice for everyone!

Where are the toilets?

There are numerous toilets inside the concourses which are clearly signposted, please contact a steward if you need accessible toilets. There are also toilets in our external North EastCorner Fanzone.

What if I need First Aid or have any other kind of emergency?

In the case of an emergency please contact your nearest steward. A number of First Aid rooms are available throughout the stadium.

FAMILY INFORMATION

Is there a minimum age for children? Children under the age of 2 years will not be permitted entry into the ground due to Health and Safety reasons. Ticket holders aged 2 to 15 years must be accompanied by an adult aged 18 years or above and be seated adjacent in the stadium bowl.

Unaccompanied children under the age of 16 years will not be admitted into the stadium.

Can I bring a buggy?

Unfortunately, there is no storage space facility and therefore it is not recommended to bring a buggy with you to the stadium.

Is there a Family Stand?

Elland Road has one of the largest Family Stands in the League. Located in the East Stand, this area is recommended for Family Groups.

The Family Area is designed for adults attending with concessions. Tickets in this area are allocated on a strict ratio of two adults to one concession. There must be at least one person in the family group over the age of 18.

Tickets in the Family Area must be purchased in one transaction. For safeguarding reasons, where your booking includes a child’s ticket you must purchase adjoining seats.

This area has excellent concourse offering a range of food and beverages.

The club will strictly monitor the behaviour and language of fans in this section to protect the family environment. Foul and abusive language will not be tolerated in the Family Area.

Where is the lost child point?

If you have any issues over safety or a lost child please contact your nearest steward immediately. Stewards are located throughout the stadium within each block of seating and will be wearing high visibility jackets.

There are also a team of Wellbeing Officers (wear maroon bibs) that work on a matchday, that are on hand to support fans.

DOWNLOAD YOUR MOBILE MATCH TICKET

Supporters must download their ticket into their Apple or Google Wallet before arriving at Elland Road and ensure their smartphone is fully charged.

A screenshot of your mobile ticket or the email confirming your mobile ticket WILL NOT permit you entry into the stadium on a matchday. You need to download your mobile ticket from the link in your booking confirmation email.

If you have an android phone, please also ensure that your NFC is switched on in your settings.

Click here for more Mobile Ticket information.

LEEDS UNITED APP

We recommend downloading the Leeds United App prior to setting out. The Leeds United is App is available from most major app stores on your relevant smart phone. This holds a lot of key information in the build up to the matchday.

CASHLESS STADIUM

Supporters are reminded that Elland Road is a cashless stadium and only card payment will be accepted at food and drink outlets inside the stadium.

SPECIAL OCCASIONS AND DEDICATIONS

If you have a special occasion or dedication you would like to make, this can be included in the matchday programme on our ‘Notice Board’ page. Inclusion in the Noticeboard is free but on a first-come, first served basis and inclusion cannot be guaranteed.

Please send in your message, including surnames (and a jpeg, too, if you like – biggest/best quality possible) to [email protected], telling us in which issue you would like your message to appear. Ideally, these need to reach us at least eight days before the game as the week of the fixture is almost always too late. Please note also that due to the quantity of emails received we are unable to reply to confirm receipt.

SUPPORTER SERVICES

If you require any assistance ahead of matchday, you can contact our Supporter Liaison Officer (SLO) who is based at Elland Road. To contact the SLO, please email [email protected]

HOME FAN ZONE

This is located outside of the North East Corner of the ground and cordoned off for home supporters to access. To access the fan zone you need to present your valid match day ticket. The fan zone features live entertainment whilst serving a variety of food and drink.

The Fan Zone is the perfect place to build the atmosphere in the build up to the match. The Leeds United Fan Zone is open for all home first team fixtures and opens 2 hours prior to kick off.

SUPERSTORE

The Elland Road Superstore is located at the South East Corner side of the stadium near to the Billy Bremner Statue and opens on all home matchdays.

On non match days our Elland Road Superstore is open from 9am till 5.30pm Monday to Saturday and 10am till 4pm on Sundays. For home matchdays, the store is open from 9am until kick off and then re-opens 10 minutes prior to the final whistle and remains open for 1 hour after the match finishes (subject to crowd control and circumstances).

The Superstore sells a significant range of this season’s replica kit, training wear, fashion accessories, souvenirs and shirt personalisation is also available on match days.

Click here to view all our store opening times

BILLY'S BAR

Billy’s Bar is located at the South Stand end of the stadium on Elland Road and serves a range of alcoholic and non-alcoholic drinks along with a selection of hot delicious pies. This bar is for home supporters only.

Live sport is also shown on TV’s within the bar. The bar has a limited capacity and supporters will be denied entry once capacity has been reached.

Billy’s Bar opens at 9am for a 3pm kick off and 4pm for a 7.45pm kick off. The bar will reopen for an hour following the final whistle. No under 18’s are permitted.

FOOD & DRINK

Various refreshment kiosks are open outside and inside the stadium on matchdays, offering a wide range of cuisine and beverages. New vegan offerings can also be found in the concourses.

Alcohol is served at every kiosk but cannot be taken into seating areas in the stadium seating bowl.

Look out for our famous ‘Dirty Fries’, popular Rollover Hotdogs, delicious warm brownies and brookies. Lots of choice for everyone!

MATCHDAY PROGRAMME

Matchday programmes can be purchased from programme sellers located at various points around the stadium. Payment is by cash only, with programmes priced at £4.

TICKET OFFICE

The West Stand ticket office is located adjacent to main West Stand main gate on Elland Road, opening on all home match days up until 30 minutes after kick off. Opening times vary depending on kick-off time, please consult the official website ahead of the game for accurate timings.

Any supporters who have a query with their match ticket on a matchday will need to visit the West Stand Ticket Office and provide photo identification to prove that they are the ticket owner. The photo identification must correspond to the match ticket in question.

MATCHDAY FACILITIES

If supporters would like to use the onsite prayer room (West Stand & East Stand Concourse) or they need a quiet space during a matchday, please contact [email protected] so they can assist and book in a time slot for you. There are also a team of Wellbeing Officers (wear maroon bibs) that work on a matchday, that are on hand to support fans with these requirements.

Elland Road has a number of wheelchair spaces and accessible seating for all home games, with wheelchair bays located in the North, East, South, and West Stands.

To allow easier access, designated accessible seats for ambulant disabled supporters are situated in the North, East and West Stands.

Alternatively, ambulant disabled supports may choose to sit in any alternative areas.

PROOF OF DISABILITY

Our ticketing policy is based solely on eligibility to claim Disability Living Allowance (DLA)or Personal Independence Payment (PIP).

To purchase tickets, all disabled fans must provide proof of disability. The required proof is a current copy of their entitlement to the care and/or mobility component of the Disability Living Allowance (DLA) or entitlement to the Daily Living and/or Mobility component of the Personal Independence Payment (PIP). Please note, the copy must have a proof date of the season we are operating in at the time of applying for tickets e.g for the 2023/24 season, proof must have a post date of 2023.

To be accompanied by a personal assistant at no extra cost, a disabled supporter must be in receipt of Disability Living Allowance at the medium or higher rate or the enhanced rate of Personal Independence Payment (PIP).A complimentary ticket for a personal assistant will not be issued if in receipt of the low rate of DLA or the standard rate of PIP.

A concession price is available for disabled supporters irrespective of their level of Disability Living Allowance or Personal Independence Payment.

MATCHDAY ACCESSIBILITY LOUNGE

The Nicky Chapman Lounge is an exclusive facility located in the Northwest Corner offering a range of refreshments as the stadium is a cashless stadium payment for refreshments must be made by card.

Access to the Lounge is restricted to disabled supporters and their personal assistants who access their seats via the Ground Tunnel Entrance due to limited capacity. No additional family members will be admitted. Toilets are operated with radar keys, which are available from designated wellbeing officers who will be wearing maroon Hi visual vests.

AUDIO DESCRIPTIVE COMMENTARY

Audio descriptive commentary for visually impaired supporters are available on a pre-booking basis by contacting our Disabled Liaison Officer via [email protected]. To utilise a headset, card details will need to be saved on your account to act as a deposit of £20. All headsets will be delivered and collected from your seat by a wellbeing officer who will be wearing a maroon Hi visual vest.

Any headsets not returned will be charged the full cost of replacing the headset and unit.

SENSORY ROOM

The Club has a Sensory Room which is available for use on a match-by-match basis (subject to availability) within the South Stand. It contains facilities to assist anyone who may be struggling with their sensory stimulation.

Please contact [email protected] for matchday availability and to book as there are limited spaces within the room.

ASSISTANCE DOGS

Leeds United welcome supporters using an assistance dog. We do request that advance notification is given to the Club’s Disability Liaison Officer so that we can ensure that we have appropriate facilities available for you and your dog on match day.

DEDICATED ACCESSIBILITY GUIDE

An in-depth guide to accessibility at Elland Road can be found here.

GET IN TOUCH

The club has a dedicated Disability Liaison Officer who will be able to assist fans in making sure they have an accessible and enjoyable visit to Elland Road.

Supporters with any queries or concerns regarding their visit to the stadium should contact [email protected]

Leeds United permit static supporter flags into the North and South Stands before each game. The club look to create a unique pre-match atmosphere with a sea of Leeds United flags on display in the stands behind both goals and create a visual spectacle whilst our supporters sing famous club anthem ‘Marching on Together.

We are happy for visiting fans to bring their flags to Elland Road providing they have the correct certificates. Please see contact details below.

Small handheld banners and flags will be allowed through the turnstiles in the North and South Stands on a matchday and will be checked by the stewards on entry - any flags that are deemed to contain offensive content will be confiscated.

Larger flags (1 meter) will need to be pre-authorised by the club in order to comply with ground health and safety regulations. No poles will be allowed inside the stands at Elland Road. Any flag over the dimensions of 5ft by 3ft would be classed as an extra-large flag and these must strictly be agreed in advance with the Club and will be stored at Elland Road. Also any flags which are on a wooden pole are not permitted to be brought into Elland Road.

Any flags over 1x1m must carry a fire rated certificate. We hope that this initiative will be well received by our fans and supporter groups alike.

For further information regarding flags inside the stadium, please contact:-

Head of Matchday Safety & Security, Laura Strong

Email: [email protected]

Deputy Safety Officer, Diane Ingleby

Email: [email protected]

OFFICIAL SOCIAL MEDIA

Stay in touch with the club on match day for all of the latest information and news via our official channels.

• Website

• Facebook

• Instagram

• Twitter/X

MATCHDAY INCIDENT TEXT SERVICE

Discriminatory language or chanting is not acceptable and will not be tolerated at Elland Road. The club condemns this behaviour and has a zero-tolerance policy towards discrimination abuse of all kinds.

To report an incident, text LEEDS along with any relevant information including ticket details, your name and description of an incident to 60006. You will then receive an automated response which means that your report has been logged and will then be looked into.

Once an incident has been reported, it will be logged and managed by our Stadium Control Room team. The area reported will be monitored by CCTV and stewards in the area will be notified.

In some instances, it will not always be possible for the club to take visible action straight away. However, supporters should be assured that incidents will be logged and be monitored even if there is no visual indication that this is happening. Having reported an incident using the text message reporting service, supporters may receive a reply from the club asking them for further information or providing further instructions.

At Leeds United, we recognise that many people spend a lifetime supporting the Club. In recognition of this support, the club offers a number of opportunities for families and friends to remember their loved ones at Elland Road. We also recognise the contributions made by those that have represented the club as players, managers or employees.

There are several ways however that the club and / or fans can honour those we lose ‘In Memorium’.

SCATTERING OF ASHES

Regrettably, the club is unable to accept requests for the scattering of ashes. We no longer have areas of Elland Road that are suitable for ashes to remain, and we would not want to scatter ashes in locations that would not be fitting or appropriate.

FLORAL TRIBUTES

Supporters can leave floral tributes for loved ones who have passed at the Billy Bremner statue at Bremner Square.

SPECIAL DEDICATIONS

You can make a dedication on our ‘Notice Board’ page in the matchday programme. Inclusion in the Noticeboard is free but on a first-come, first served basis and inclusion cannot be guaranteed. Please send in your message, including surnames (and a jpeg, too, if you like – biggest/best quality possible) to [email protected], telling us in which issue you would like your message to appear. Ideally, these need to reach us at least eight days before the game as the week of the fixture is almost always too late. Please note also that due to the quantity of emails received we are unable to reply to confirm receipt.

MINUTES APPLAUSE

Each season, at the first and last home game of the season the club hold a minutes applause to celebrate the lives of all of our supporters who may have sadly passed away.

Any lost property left inside the stadium on a home match day is gathered together by our Stadium Team and passed onto our Supporter Liaison Officer within 48 hours of the fixture. If you think that you may have left a personal item at the stadium on a home match day and wish to check if it has been found, please email [email protected]

At Leeds United, we strive to ensure that children, young people and adults at risk are treated with respect and we want to create a positive environment that is very warm and welcoming on matchdays.

We have a Wellbeing Team present at every home game to support fans throughout their matchday experience. Members of the Wellbeing Team can be identified by their maroon Hi-Visual jackets, and you will find them in each stand at the stadium, from two hours ahead of every kick-off.

The Wellbeing Team can assist supporters with a number of different matters, whether it is guidance or advice around the stadium, reporting any concerns with regards to safeguarding or the welfare of young fans, or extra support for people who are more vulnerable at matches including those with disabilities, older people, or young children.

If you would like to get in touch with the Wellbeing Team, ahead of a matchday, you can send them an email with any queries, including to book in a time slot for the prayer room located in the West Stand or to ask for wheelchair assistance from your car to your seat. Please email [email protected].

For more information on our safeguarding policies, please click here

UNDER 2’S POLICY

Many supporters may not be aware of the policy regarding under-2s, so we are reminding supporters that children under the age of 2 years will not be permitted entry into the ground due to Health and Safety reasons.

Ticket holders aged 2 to 15 years must be accompanied by an adult aged 18 years or above and be seated adjacent in the stadium bowl.

Adults must stay with junior ticket holders (2 to 15 years) at all times whilst in the stadium.

Unaccompanied children under the age of 16 years will not be admitted into the stadium.

Your safety when attending Elland Road is paramount and Leeds United’s dedicated stewarding team are on hand to ensure that you remain safe and secure during your visit to Elland Roads.

Stewards are strategically placed throughout the stadium and are available to answer any questions you may have; so please don’t be afraid to approach a steward to assist you on matchdays.

ENTERING THE STADIUM

Supporters will only be able to gain entry to the stadium using the entrance number designated on their digital match ticket / season pass.

Supporters who attend Elland Road must have a valid matchday ticket for that particular fixture with access being permitted via digital mobile tickets. Any Season Ticket Holder/Member who has a valid matchday ticket will have to download this to their smartphone wallet (Apple Pay/Google Pay) in advance of arriving at Elland Road.

General admission turnstiles open 90 minutes prior to kick off, so make sure that you arrive at the stadium in plenty of time ahead of kick-off to ensure smooth entry into the stadium.

SECURITY AND SEARCHES

Security and bag searches will take place at the turnstiles before entry. Searches will be conducted, and you may be requested to open your own bag to allow it to be searched.

The searching protocol for fans aged 16 or under is a different process to adults and only carried out whilst a parent, guardian or member of the club’s Wellbeing Team is present.

BAGS

Bags larger than A4 in size will not be permitted. Unfortunately, there is no luggage storage facility at Elland Road.

SMOKING & VAPING

The use of both cigarettes and all types of electronic cigarettes (including vapes) is not permitted anywhere inside Elland Road stadium. This includes all areas inside the stadium bowl, toilets, concourses, stairwells and bar areas.

Smoking of any kind is only permitted in designated smoking zones. Smoking zones are clearly signposted and smoking is only permitted in the designated smoking zones at half time.

PROHIBITED ITEMS

The following list of items are not permitted inside Elland Road. This is not an exhaustive list and not limited to:

• Pyrotechnics, flares and smoke bombs

• Knives, weapons of offence (or any items considered to be weapons) – i.e. knuckledusters, batons, etc.

• Large spiked umbrellas

• Large radio sets

• Darts

• Air horns

• Glasses

• Glass bottles

• Drink cans

• Laser devices

• Tools of any kind

Plus any other item that could cause an injury, be used as a weapon, compromise public safety or disrupt the game

GROUND REGULATIONS

Ahead of your visit to Elland Road, please ensure that you are familiar with the Ground Regulations in place at the Stadium. Entry to the Ground is expressly subject to acceptance by the visitor of these Ground Regulations and the rules and regulations of FIFA, UEFA, The Football Association, the Premier League and The English Football League (EFL) in respect of the relevant competition and the terms of the Supporter Code of Conduct (if any). The Ground Regulations incorporate the Club's Customer Charter (if any) and the Premier League's Commitment Regarding Abusive and Discriminatory Conduct. Entry to the Ground shall constitute acceptance of the Ground Regulations.

Click here to view the Ground Regulations

ALL-SEATER STADIUM

We would like to remind supporters that Elland Road is an all-seater stadium.

In all areas of Elland Road, we have children, elderly fans and those with medical conditions who are unable to see or watch the match if supporters stand up in front of them.

Please be mindful of this at all times and thank you for your cooperation.

Please note, there are seats located in the North Stand Upper where rail seating has been installed. Rail seating allows for fans to safely stand. In all other areas supporters are not permitted to stand in any seating area whilst play is in progress. Persistent standing in seated areas other than the designated rail seating areas whilst play is in progress is strictly forbidden and may result in ejection from the ground.

MATCHDAY INCIDENT TEXT SERVICE

Discriminatory language or chanting is not acceptable and will not be tolerated at Elland Road. The club condemns this behaviour and has a zero-tolerance policy towards discrimination abuse of all kinds.

To report an incident, text LEEDS along with any relevant information including ticket details, your name and description of an incident to 60006. You will then receive an automated response which means that your report has been logged and will then be looked into.

Once an incident has been reported, it will be logged and managed by our Stadium Control Room team. The area reported will be monitored by CCTV and stewards in the area will be notified.

In some instances, it will not always be possible for the club to take visible action straight away. However, supporters should be assured that incidents will be logged and be monitored even if there is no visual indication that this is happening. Having reported an incident using the text message reporting service, supporters may receive a reply from the club asking them for further information or providing further instructions.

TICKET SALES

Tickets for each home game go on sale approximately three weeks prior to the date of the game. To apply to purchase a ticket, each supporter must be a current My Leeds Member. A Member can purchase one ticket.

Supporters are advised that tickets tend to sell out in advance of match day and encouraged not to travel to the game without a match ticket.

Ticket sales information is publicised on our official website and can be found at www.leedsunited.com/news/ticketing

Tickets can be booked via the following channels:

Online: tickets.leedsunited.com Phone: 0371 334 1992 Phone: 0333 130 0505 (Accessible Ticket Booking Line- Disabled Supporters only)

MATCHDAY TICKET OFFICE

The West Stand Ticket Office is open on home match days only for ticketing queries and general ticketing enquiries and is located adjacent to the main West Stand gate on Elland Road.

TICKET DELIVERY

Elland Road is fully NFC ticketing enabled for supporters to access the stadium using a digital mobile ticket. Near Field Communication (NFC) enables fans to enter the stadium via Apple Pay or Google Wallet.

An NFC mobile ticket is the safest, most convenient, and flexible way for fans to receive their match tickets whilst increasing security, fast access through the turnstiles and protection against fraud. Digital tickets are part of the club’s long term sustainability plan to reduce paper and plastic use at the stadium.

Once you have purchased your home match tickets you will receive a confirmation detailing the match information, seat details along with the links to download your mobile tickets to your smartphone.

Click here for more Mobile Ticket information.

RE-ADMITTANCE

Elland Road operates a no re-entry policy. Once you have scanned your ticket and passed through the turnstile entry point, if you must leave the stadium for any reason, you will not be permitted to re-enter.

ACCESS FROM COACH/CAR PARK

Upon arrival at the away coach park on Fullerton Car Park, stewards will direct you through the away access tunnel which leads you directly to the visiting supporters section of the ground where the away turnstiles and away fanzone is situated.

Access to the turnstiles is also available from Elland Road via the main West Stand gates next to the Ticket Office.

SECURITY AND SEARCHES

Security and bag searches will take place before entering the queuing system at the turnstiles. Searches will be conducted, and you may be requested to open your own bag to allow it to be searched.

The searching protocol for fans aged 16 or under is a different process to adults and only carried out whilst a parent, guardian or member of the club’s Wellbeing Team is present.

BAGS

Bags larger than A4 in size will not be permitted. Unfortunately, there is no luggage storage facility at Elland Road.

SMOKING AND VAPING

The use of both cigarettes and all types of electronic cigarettes (including vapes) is not permitted anywhere inside Elland Road stadium. This includes all areas inside the stadium bowl, toilets, concourses, stairwells and bar areas. Smoking of any kind is only permitted in designated smoking zones. Smoking zones are clearly signposted and smoking is only permitted in the designated smoking zones at half time.

TURNSTILES

Entrance 1 and 2 are the designated turnstiles for visiting supporters to enter the ground on matchday with a valid ticket. Depending on the ticket allocation, away supporters may also use Howards Entrance as a stadium entry point. Visiting disabled supporters who have purchased accessible seats enter the stadium by Exit W1 gate.

We would strongly advise visiting supporters not to travel to Elland Road on matchdays without a valid matchday ticket.

Turnstiles open 90 minutes prior to kick off.

STAND

Visiting Supporters are seated within the South Side of the John Charles West Stand in the Upper and Lower tiers (dependent on ticketing allocations).

AWAY TICKET OFFICE

The away ticket office is located adjacent to the away turnstiles (entrance 1 & 2) and opens 90 minutes prior to kick off.

AWAY FAN ZONE

This is located just adjacent from the away turnstiles in the West Stand car park and cordoned off for away supporters to access. A selection of food and drink (alcoholic and non alcoholic) is available.

The Fan Zone is the perfect place to build the atmosphere in the build up to the match. The Away Fan Zone is open for all home first team fixtures and opens 2 hours prior to kick off and can also be accessed at half time.

FLAGS AND BANNERS

We are happy for visiting fans to bring their flags to Elland Road providing they have the correct certificates. Please see contact details below.

Small handheld banners and flags will be allowed through the turnstiles on a matchday and will be checked by the stewards on entry - any flags that are deemed to contain offensive content will be confiscated.

Larger flags (1 meter) will need to be pre-authorised by the club in order to comply with ground health and safety regulations. No poles will be allowed inside the stands at Elland Road. Any flag over the dimensions of 5ft by 3ft would be classed as an extra-large flag and these must strictly be agreed in advance with the Club. Also any flags which are on a wooden pole are not permitted to be brought into Elland Road.

Any flags over 1x1m must carry a fire rated certificate. For further information regarding flags inside the stadium, please contact our Head of Matchday Safety & Security Laura Strong [email protected] or Deputy Safety Officer Diane Ingleby [email protected]

CASHLESS STADIUM

Supporters are reminded that Elland Road is a cashless stadium and only card payment will be accepted at food and drink outlets inside the stadium.

FOOD AND DRINK

Several food and drink options are available at locations around the stadium and inside of the stadium. Alcohol is served at every kiosk but cannot be taken into seating areas in the stadium seating bowl.

MATCHDAY PROGRAMME

Matchday programmes can be purchased from programme sellers located at various points around the stadium. Payment is by cash only, with programmes priced at £3.50.