Access Statement

DISABILITY DEFINED

As defined by the Equality Act 2010, a disabled person is someone with a physical or mental impairment which has a substantial and long-term adverse effect on his or her ability to carry out normal day-to-day activities.

To ensure that the Club treats everyone fairly and to enable us to take the particular circumstances of disabled supporters into account when allocating seats, the Club requires all applicants to provide proof of eligibility. The club accepts the following documents:

1. Confirmation of entitlement to the care and /or mobility component of the Disability Living Allowance (DLA)

2. Confirmation of entitlement to the daily living and / or mobility component of the Personal Independence Payment (PIP)

Please note, the copy must be in date at the time of applying for tickets. In order to be accompanied by a personal assistant at no extra cost, a disabled supporter must be in receipt of Disability Living Allowance (DLA) at the medium or higher rate or the enhanced rate of Personal Independence Payment (PIP).

A concession price is available for disabled supporters irrespective of their level of Disability Living Allowance (DLA) or Personal Independence Payment (PIP).

NB – Please note, in the case of DLA or PIP, as the allowance may be for life or a fixed period, the Club reserves the right to periodically check that an applicant remains eligible.

PERSONAL SUPPORT

Where the need for personal support has been identified, the club will admit disabled supporter's personal assistant free of charge on the understanding and condition that they are providing a service to the disabled supporter to enable them to access match day facilities.There is an expectation that a PA can assist the disabled supporter in the following ways:

• Enter and exit the stadium with the disabled supporter. The club require the disabled supporter and personal assistant to enter the ground at the same time.

• Sit with the disabled supporter, using the seat designated by the club.

• Assist the disabled supporter to ensure they are comfortable.

• Accompany the disabled supporter to the accessible toilets if required.

• Provide non-emergency medical care and support to the disabled supporter if required (e.g. taking medication).

• Assist the disabled supporter with food, drinks and retail purchases.

• Assist with the evacuation or other emergencies (beyond that which would ordinarily be expected from stewards and stadium staff).

• Communicate effectively with stewards and other stadium staff if required.

Please note that complimentary tickets are issued on the basis that they are solely used for the purpose of assisting the disabled supporter when attending matches. The complimentary ticket for a Personal Assistant is only valid when the disabled supporter is in attendance.If the registered personal assistant ticket holder is unable to attend, then the disabled supporter can nominate another person to attend as their personal assistant.Please note, if you have a personal assistant season ticket, it does not have the benefits of a season ticket holder, you cannot build history, attend away matches without the disabled supporter or access the rewards programme.

BUYING YOUR TICKET

HOME FIXTURES

Ahead of the new season, our home ticketing policy has been reviewed, having engaged with supporters and various groups over recent weeks, as well as considering feedback which was gathered throughout last season.

Following the successful implementation of the online away ballot in the last campaign, we are expanding this approach to home fixtures in particular, Phase 2 of our Home Ticket Sales Policy. Phase 2 will be replaced by a 'Home Tracker Ballot'. All other phases will remain the same.

The new Phase 2 Tracker Ballot application process is designed to:

• Recognise and reward those Members with high home match attendance in 2025/26*

• Ensure a smoother process to apply for home tickets, without the need for huge online queues and the removal of a first come, first served basis approach.

• Provide a fairer and more inclusive application process for all Members

• Strengthen the clubs protection against ticket misuse, bots and touting.

*Members who attended 11 or more home matches (League and Cup) last season will have a 50% chance of purchasing a ticket for every game throughout the season in Phase 2. The Home Tracker Ballot will be run to select the winners. These supporters will be notified and will receive a priority window to go online and select their own seats.

Tracking Attendance

Similar to our recent away games announcement, the Club will be monitoring actual attendance at home matches this coming season. This data will then be used to shape the 2027/28 home ticket sales policy based on actual attendance rather than tickets purchased.

Ticket Exchange Open for Season Ticket Holders*

General admission Season Ticket Holders who are unable to attend this fixture can return their seat online NOW via accessing their ‘My Account’ option.

PHASE 1: MY LEEDS PRIORITY MEMBERS

• Reserved allocation - sold on a first come first served basis.

• Members choose their seats online.

PHASE 2: TRACKER BALLOT

• 2026/27 My Leeds Members (My Leeds Priority, My Leeds+ & My Leeds Members) who attended 11* or more homegames (League & Cup) in the 2025/26 season can apply. 50% chance of success.

• Reserved allocation - the ballot will select the winners but no payment will be taken.

• *Excludes complimentary tickets.

TRACKER BALLOT RUN

• The Tracker ballot will be run, and winners will be notified by midday. Winners are guaranteed a ticket and have a priority window to purchase their seats online on August 18th, from 1pm until midnight.

PHASE 3: ONLINE BALLOT

• All My Leeds Members who have not been successful in purchasing a ticket in either Phase 1 or 2, can register for the Phase 3 ballot.

• Reserved allocation – tickets automatically allocated and payment taken via the ballot system

PHASE 4: ONLINE CAR PARKING SALES

From the start of the 2026/27 season, the club will both manage and operate the council car parks on home matchdays. Parking must be booked in advance of matchday on a game-by-game basis for all Leeds United home fixtures. There is no longer an option to pay on the day at any council car park, and supporters arriving without a pre-booked space will be turned away.

Spaces are prioritised for current Season Ticket Holders and Members with a valid match ticket, issued on a first-come-first-served basis with a limit of one space per supporter. Spaces for both cars and motorcycles cost £13.00 (includes a £1.00 booking fee). Parking spaces will be sold via the club’s online ticketing platform.

Digital car parking passes will be issued and must be downloaded to your Google Pay (for Android) or Apple Wallet (for iPhone) in advance of matchday and before arriving at Elland Road. Please ensure your phone is fully charged and your ticket is saved to your wallet before setting off, as screenshots and email confirmations will not be accepted.

In addition, offsite car parking at the White Rose Office Park will be available to purchase both on a match by match and seasonal basis. Parking passes cost £9.50 (includes a £1.00 booking fee). Additionally, a car parking season pass (valid for all home League games) is available to Home Season Ticket Holders priced at £166.50 (includes a £5.00 booking fee)

For all Transport & Travel Information, please view our dedicated Travel Page For any general car parking queries, please email [email protected]

PHASE 5: TICKET EXCHANGE SALES

Any seats returned from Season Ticket Holders via the Ticket Exchange will be sold in the following order:

• My Leeds Priority & My Leeds+ Members

• All My Leeds Members

PHASE 6: TICKET FORWARDING

General admission Season Ticket Holders and all My Leeds Members will be able to forward their seat as a mobile ticket to another supporter if they are unable to attend an individual match. However, the supporter who they are forwarding their ticket to must be linked to their ticketing account via the ‘My Friends & Family’ option and also be a 2026/27 Member.

Click here to view our 2026/27 General Admission match ticket prices.

Members are advised that when purchasing a home match ticket online, the correct price type (Eg, Adult, junior U16) must be selected based on your age on the day of the match.

For more information or if you have any queries, please don’t hesitate to contact the Leeds United Ticket Office on 0371 334 1992.

It is an offence under Section 166 of the Criminal Justice and Public Order Act 1994 for any unauthorised person to resell tickets. Further information regarding the clubs stance against Ticket Touting can be seen here.

* Season Ticket Holders seats that become available for resale via the Ticket Exchange Scheme will only be visible for sale once all other general admission available tickets have been sold.

AWAY FIXTURES

The club is given a limited number of tickets for disabled fans (wheelchair bays and ambulant supporters) for away fixtures.

Away tickets are only available to purchase online to current Season Ticket Holders / Members (strictly one ticket each). Disabled supporters can purchase tickets under the same conditions as non-disabled supporters (priority given to Season Ticket Holders and those who qualify by the away tracker). Details of ticket priority windows are published for each home and away game respectively.

Disabled supporters who would like tickets to Leeds United away fixtures or who would like more information on the Club's away ticket allocation should contact Nicola Connolly or the Ticket Office. Please ensure you have purchased a ticket before deciding to travel to an away fixture.Disabled supporters can travel to away games on the Club's official supporters coaches - the DSA adapted coaches or the general supporter's coaches - should they wish to do so subject to availability.

MEMBERSHIPS

For the 2026/27 season, both Adult and Junior Members can enjoy a bespoke calendar of exclusive Members events throughout the season. Last year featured a range of exclusive events, including the Elland Road Pub Quiz, Halloween Tours, the Junior Christmas Party, and many more.

Members can still use the popular Ticket Forwarding feature. If you can't make it to a home game, you can easily forward your tickets to friends or family who are club Members through your online ticketing account.

Members will also enjoy access to away tickets, access to priority ticket purchase windows, priority access to the LUFC Ticket Exchange and extensive club content on LUTV and more exclusive offers being provided from the club and its portfolio of partners.

Junior Members have the chance to walk out with the team at Elland Road for each home league game (age requirements 5-12 years). In addition, Junior Members also have the exciting opportunity to be selected as our away mascot for chosen fixtures throughout the season. Junior Memberships consist of Junior Leeds (2-10 years) and Teen Leeds (11-15 years).

All members will receive an exclusive LUFC membership gift and digital membership card. We have listened to your feedback and from that, we have been working hard over the past year to make it possible for us to supply Membership packs to our loyal fans across Europe.

As a result, we have now partnered with a European fulfilment operation, enabling the free movement of goods and eliminating any duty charges on your Membership packs.

From now on, all European Membership packs will be dispatched from our new European distribution centre, ensuring a smoother delivery process, faster shipping times, and no unexpected customs fees.

My Leeds+ Membership is priced at £75 adults & £45 juniors U16 and My Leeds is £50 adults & £30 juniors U16*, join today for the 2026/27 season.

Click here to view the exclusive 2026/27 Membership benefits.

New for 2026/27!

• Any existing Members wishing to upgrade their ‘My Leeds Membership’ to a ‘My Leeds+ Membership’ can now do so via their online ticketing account. Simply login to your ‘My Account’ and select the ‘Memberships’ option.

If you require further information or assistance, please contact the Ticket Office on 0371 334 1992.

Memberships are subject to terms & conditions.

*Proof of age - For all Junior Memberships, proof of age is required to be submitted to the Leeds United Ticket Office (copy of birth certificate or passport) via email to [email protected] within 7 days of purchasing Junior Membership. Failure to submit proof of age to the Ticket Office will result in the Membership being deactivated until the relevant proof of age has been received by the Club. Existing Junior Members who have previously submitted proof of age to the Ticket Office do not need to resubmit proof.

Planning your trip to Elland Road? Whether you are travelling by car, coach, bus or train, head to our new Travel and Transport page at leedsunited.com/matchday-travel-and-transport

Home Supporters

The North Stand Ticket Office is open on home match days only for ticketing queries and general ticketing enquiries and is locatedon Lowfields Road next to gate 4.

On home match days, the Ticket Office opens six hours prior to kick-off. Please note these opening times vary depending on kick-off time.

The Ticket Office Call Centre booking lines (0333 130 0505) open Monday to Friday 10.30am-5.15pm and away match Saturdays 9am-1pm. On home matchday Saturdays, the lines open at 9am until 3 hours prior to kick off.On home match days, there are hospitality ticket collection points located at each hospitality entrance; East Stand Reception, West Stand Reception and South Stand Box Holders Entrance.

Away Supporters

On home matchdays, there is an away ticket office located adjacent to the away turnstiles (entrance 1 & 2). This is the location where away fans collect any pre paid ticket collections / duplicate tickets. This office opens 90 minutes prior to kick off. Away fans are advised to purchase their tickets in advance of match day as it is usual for fixtures at Elland Road to be ‘all ticket’ with no ticket sales on the day.

Club Superstore

The Leeds United Superstore is located in a stand alone building at the South East corner of the stadium near to the Billy Bremner statue. The postcode for the stadium is LS11 0ES.

There is another other Club Store located in Leeds City Centre (Trinity Shopping Centre) and a further store located in the White Rose Shopping Centre (LS11 8LU). All stores are fully accessible for disabled supporters.

This access statement will focus on the Elland Road Superstore only, for information on the other four stores please visit: https://shop.leedsunited.com/our-stores

The Elland Road Superstore is accessible with a ramp at the store entrance. Once inside the store, it is all on one level with large spaces between displays. There is an induction loop system fitted and is available throughout the store.

During the week the Superstore opens Monday to Saturday 9am to 5.30pm and Sunday 10am to 4pm. On home match days, the Superstore opens from 9am to kick off.

Matchday Programmes

On match day you can purchase a programme from the Club Superstore and from the various sellers located around the ground.

Programmes are available in alternative formats upon request. You can contact our Supporters’ Liaison Officer (SLO) to arrange this for you. Please be aware that alternative formats may not be available on the day of a match but will be available as soon as possible. To contact the SLO email; [email protected]

Concourse Catering

Catering facilities are available and are accessible (low level counters) in the stands with disabled access. Large print menus are available upon request on the concourse kiosks. The menus are printed in black size font 16 and are presented on a yellow background.

Catering Facilities outside of the Ground

We have a number of facilities outside of the East Stand including a selection of food outlets for fans to visit including The Chicken Shop, Wagyu Burger and Pizza. In addition, we also have the following areas available:-

Billy’s Bar

Billy’s Sports Bar is situated on the South Stand side of the stadium, facing Elland Road, and is a popular bar pre and post match for over 18s only. Billy’s Sports Bar is open to fans until kick-off and after the final whistle until late.

There is a lift providing wheelchair access into the bar.

North East Corner Fanzone

Our Foster’s Fan Zone in the North East Corner of Elland Road is open to supporters from 12 noon for a 3pm kick off.

The exciting area for supporters includes four bars serving alcoholic, soft and hot drinks, food offerings and a stage for live music acts to perform.There is no entry fee to access the Foster’s Fan Zone! Please note, that this is located outside and is not covered.

Accessible Lounge

The Nicky Chapman Lounge is an exclusive facility located in the North West Corner of the stadium (Ground Tunnel Entrance) offering a range of refreshments pre and post match.

Due to limited capacity, access to this lounge is restricted to disabled supporters and their personal assistants who access their seats via the Ground Tunnel entrance only. Unfortunately, no additional family members or disabled supporters from other entrances can be admitted.

Accessible toilets are operated with radar keys, which are available from designated stewards if required.

The lounge opens at the same time that the turnstiles open which is 90 minutes prior to kick off.

Please see the seating map showing entry points and other relevant reference points.

There are 3 accessible entrances into the Stadium. These are highlighted in the below seating plan.

[Click to view larger map]

All entrances are operated by stewards who will welcome supporters into the stadium, with turnstiles open 90 minutes prior to kick-off. All digital tickets will need to be scanned at the turnstile to gain entry.

Accessible Viewing Areas

In total, there are 170 wheelchair spaces (GA and hospitality) available at Elland Road.

Pitch level positions do not provide cover and supporters are advised that they may get wet during inclement weather. The club strongly advise fans positioned pitch side to bring appropriate clothing.

Ambulant Disabled

Ambulant disabled supporters can sit anywhere in the stadium. However, the East Stand Upper Tier is extremely high and is very steep. We would discourage supporters from purchasing tickets in any of the upper stands if they would be unable to quickly exit the stand in the event of an emergency.

A dedicated seating area for ambulant disabled fans is available in the North Stand (area N1). This area provides easy access and is in close proximity to accessible toilets and the Nicky Chapman refreshment lounge.

Further ambulant seating is also available on dedicated rows in the North Stand Lower, East Stand Family Area, West Stand Paddock and the South East Lower.

Personal Assistants

Seats for personal assistants are positioned either behind or adjacent to the disabled supporter.

Match Day responsibilities of Personal Assistants:-

• A Personal Assistant will be admitted without charge in line with our club specific points system on condition that the PA provides support and assistance to the disabled supporter as required.

• The club require the disabled supporter and Personal Assistant to enter the ground at the same time, through the relevant disabled entrances.

• The complimentary ticket for a Personal Assistant is only valid when the disabled supporter is in attendance.

• We would ask that you advise the Club if you are to be accompanied by a personal assistant who is under the age of 16 at any time as this will ensure that the stewards in your area are aware should there be an emergency.

• Complimentary Tickets issued to Personal Assistants are not transferable and are only valid for the registered ticket holder.

For those disabled supporters who do not require a ticket for a personal assistant, the club have in place Disabled help stewards in the stadium on match days. In each disabled section, staff (wearing purple bibs) will be able to assist if required.

Disabled help stewards provide assistant including:

* Help with entry into the ground and location of seat/position and exiting from the ground;

* Safe evacuation should it be necessary

BAGS

Bags larger than A4 in size will not be permitted. Unfortunately, there is no luggage storage facility at Elland Road.

Temporary Illness/Injury and Walking Aids

Any supporter who is not necessarily disabled in the legal sense but who is suffering from temporary injuries, illness or mobility issues which could affect their ease of access whilst at Elland Road (e.g. a broken leg) in order for us to ensure your visit is as safe as possible, and your seats are suitable for your needs, please email [email protected] prior to attending the game.

Prohibited Stadium Items

Click To View

Training

All stewards and frontline staff are trained in equality and disability awareness.

Stadium Evacuation

Evacuation procedures will be advised by matchday Stewards in the event of an emergency.

Evac+Chairs are available strategically positioned around the East, West and South Stands and staff is trained on their use.

The East Stand has refuge areas with 2 way communications with east reception on Levels 2, 3, 4 & 5.

Wheelchair Storage

We do not have anywhere within the stadium that can be used for wheelchair or mobility storage.

Accessible Needs

If you have any additional access needs, please contact [email protected]

To bring medication or medical equipment into the ground

Please email the Disability Liaison Officer at [email protected] with details of your current medication or equipment and any support you may require for the duration of your visit with us.

Medical Cannabis

In accordance with the Ground Regulations, applicable law, and for the safety and enjoyment of all supporters, the possession or use of illegal drugs is strictly prohibited within the stadium and its surrounding premises.

The only exception to this policy is the possession of legally prescribed medical cannabis products, which may include oils, vapes, or dried cannabis flower prescribed by a specialist doctor and dispensed by a licensed UK pharmacy.

In line with UK law, smoking medical cannabis is not permitted. Any dried cannabis flower brought into the stadium must be for use only in vapourised form and in accordance with the supporter’s medical prescription.

Medical cannabis products will only be approved under the following conditions:

• The supporter must hold a medical exemption certificate issued by the Club. Applications for exemption should be submitted at least 48 hours prior to matchday by contacting [email protected]

• The individual must carry legal proof of prescription and medical necessity.

• The product must be in a clearly labelled, pharmacy-issued container.

• The prescription details and the supporter’s identification must match, including both name and address.

If a supporter arrives without prior exemption but presents legal proof of prescription and valid photo ID matching the prescription, stewards will securely store the medical product for the duration of the match.

The use of vapourisers inside the stadium is strictly prohibited under the Ground Regulations. Any approved use must take place only within a controlled environment, as directed by stadium staff.

Digital Audio Commentary

Digital audio commentary headsets are available for visually impaired supporters on a pre-booked basis.

Supporters wishing to use this service should contact the Club’s Accessibility Team by email at [email protected] or by telephone on 0333 130 0505. When booking, supporters will be required to provide their customer number and seat details for the fixture they are attending.

On matchday, headsets will be delivered to the supporter’s seat by the Wellbeing Team and collected at the end of the event.

Supporters are responsible for the safe return of all equipment. Any headset not returned will be charged at full replacement cost.

Assistance Dogs

Leeds United welcome supporters using an assistance dog. We do request that advance notification is given to the Club’s Disability Liaison Officer so that we can ensure that we have appropriate facilities available for you and your dog on match day.

Prayer / Quiet Rooms

If you require a quiet room whilst attending a match at Elland Road, please contact our Disability Liaison Officer who will be able to advise what facilities we can arrange for you.

Accessible Toilets

Elland Road provides accessible toilet facilities throughout the stadium to support disabled supporters and visitors. These facilities are designed to offer safe, comfortable and dignified access on matchdays and during stadium events.

Accessible toilets are located in key areas around the ground, including within accessible seating sections and hospitality areas. All facilities are clearly signposted, and stewards are available to assist supporters who may require directions or additional support.

Supporters who require further information about accessible toilet locations or any other accessibility services at Elland Road are encouraged to contact the Disability Liaison Team prior to their visit.

Leeds United is committed to creating an inclusive and welcoming matchday experience for all supporters.

Changing Places

Brand new changing facilities are now open and located in the South West Corner. Should you require access, please contact a steward or wellbeing officer.

Sensory Room

The sensory room is situated within one of our South Stand boxes, and the space has been specially designed for any young children or adults with sensory processing issues.

This facility offers a full unrestricted view of the pitch, creating a safe and controlled environment for supporters to watch the game, and also offers a safe option for anyone who may experience issues during a match in offering a quiet space within the grounds of the stadium.

Leeds United is proud to continue building a more inclusive and accessible future at Elland Road through the ongoing work of the club’s Disabled Advisory Group (DAG).

The Disabled Advisory Group plays an important role in helping the club better understand the experiences, challenges, and needs of disabled supporters and visitors. By working closely with fans and representatives from the disabled community, the group provides valuable feedback and insight to help shape improvements across the stadium and wider club experience.

At Leeds United, we recognise that accessibility is an ongoing journey, and meaningful change comes from listening, learning, and working together. The Disabled Advisory Group provides an open and collaborative platform where supporters can share their experiences, raise concerns, suggest improvements, and help influence future accessibility developments at Elland Road.

The club remains committed to ensuring all supporters feel welcomed, valued, and able to enjoy football in an inclusive environment. Through regular discussions and engagement with the Disabled Advisory Group, Leeds United continues to review and improve areas including:

• Stadium accessibility

• Matchday experience

• Sensory and quiet spaces

• Accessible seating and facilities

• Communication and supporter support

• Equality and inclusion initiatives

We are proud of the progress already made and remain dedicated to creating positive change that improves access and inclusion for everyone connected to the club.

Leeds United welcomes feedback from supporters and encourages open conversations that help us continue improving the experience for disabled fans and visitors.

If you do have any feedback or suggestions, please complete Leeds United Disabled Supporter Feedback Form – Fill out form

Together, we are working to ensure Elland Road is a stadium where everyone feels part of the Leeds United family.

Accessible Ticket Booking Line (Disabled Supporters only)

Telephone: 0333 130 0505

Nicola Connolly (Disability Liaison Officer)

Telephone: 0113 367 6526 Email: [email protected]

Mark Pitts (Supporter Liaison Officer)

Telephone: 0113 367 6525 Email: [email protected]

LUDO (Leeds United Disabled Organisation)

The Leeds United Disabled Organisation is an independent organisation representing the interests of all Leeds United disabled supporters. LUDO hold regular meetings and social events throughout the year. For more information about LUDO or to join them, please Email: [email protected]