TICKETS & MEMBERSHIP
DISABILITY DEFINED
As defined by the Equality Act 2010, a disabled person is someone with a physical or mental impairment which has a substantial and long-term adverse effect on his or her ability to carry out normal day-to-day activities.
To ensure that the Club treats everyone fairly and to enable us to take the particular circumstances of disabled supporters into account when allocating seats, the Club requires all applicants to provide proof of eligibility. The club accepts the following documents:
1. Confirmation of entitlement to the care and /or mobility component of the Disability Living Allowance (DLA)
2. Confirmation of entitlement to the daily living and / or mobility component of the Personal Independence Payment (PIP)
Please note, the copy must be in date at the time of applying for tickets. In order to be accompanied by a personal assistant at no extra cost, a disabled supporter must be in receipt of Disability Living Allowance (DLA) at the medium or higher rate or the enhanced rate of Personal Independence Payment (PIP).
A concession price is available for disabled supporters irrespective of their level of Disability Living Allowance (DLA) or Personal Independence Payment (PIP).
NB – Please note, in the case of DLA or PIP, as the allowance may be for life or a fixed period, the Club reserves the right to periodically check that an applicant remains eligible.
PERSONAL SUPPORT
Where the need for personal support has been identified, the club will admit disabled supporter's personal assistant free of charge on the understanding and condition that they are providing a service to the disabled supporter to enable them to access match day facilities.
There is an expectation that a PA can assist the disabled supporter in the following ways:
Enter and exit the stadium with the disabled supporter. The club require the disabled supporter and personal assistant to enter the ground at the same time.
Sit with the disabled supporter, using the seat designated by the club.
Assist the disabled supporter to ensure they are comfortable.
Accompany the disabled supporter to the accessible toilets if required.
Provide non-emergency medial care and support to the disabled supporter if required (e.g. taking medication).
Assist the disabled supporter with food, drinks and retail purchases.
Please note that complimentary tickets are issued on the basis that they are solely used for the purpose of assisting the disabled supporter when attending matches. The complimentary ticket for a Personal Assistant is only valid when the disabled supporter is in attendance.
If the registered personal assistant ticket holder is unable to attend, then the disabled supporter can nominate another person to attend as their personal assistant.
Please note, if you have a personal assistant season ticket, it does not have the benefits of a season ticket holder, you cannot build history, attend away matches without the disabled supporter or access the rewards programme.
BUYING YOUR TICKET
HOME GAMES
Tickets for home games go on sale to My Leeds Members approximately three weeks before each game. To purchase a ticket, all supporters need to be a current My Leeds Member and can apply to purchase one ticket each, per game.
Tickets for home games are available to purchase online or via the accessible ticket line 0330 130 0505.
All tickets are subject to booking fees.
As per the 2022/23 season, all fans will receive mobile tickets on their smartphones. Due to touting issues, there is no ‘Print at Home’ option.
A mobile ticket is the safest, most convenient, and flexible way to receive your match ticket whilst increasing security and protection against fraud and is part of the club’s long term sustainability plan to reduce paper and plastic use at the stadium.
Fans will receive their match tickets via email from the club. Within the confirmation email there will be a link to download your match tickets directly to your smartphone.
Online Ballot
All 2023/24 Members who are unsuccessful in purchasing a ticket in Phase 1 or 2 can apply for the online ballot.
If you wish to be balloted / seated with friends or family members, then you must register all in one application. Each Member can only register once for the ballot. The maximum number of members within a ballot application is ten. To apply for friends and family members, they must be linked to your account via the ‘My Friends & Family’ option within your online ticketing account.
It is imperative that you select the correct age band for each ballot applicant.
The lead applicant will need to enter credit/debit card details when submitting a ballot application. No payment will be processed at the point of registering in the ballot.
Please note, when you register for the ballot, you will be able to specify ‘General Seating’, ‘Family Area seating' or there is a specific ballot for disabled supporters. If you are successful, the automated balloting system will automatically allocate you a seat which could be in any of our general admission stands. To apply for the Family Area, you must meet our family area criteria of no more than two adults to one concession.
Once the deadline date has passed for ballot registrations, the ballot will be randomly drawn. The supporters who are successful in the ballot will automatically have their credit/debit card payment charged for the total ticket cost (including booking fees) and the lead applicant will receive a confirmation email containing their mobile tickets.
If you do not receive an email then you have not been successful. Supporters can check if they are successful in the ballot via the ‘My Account’ option within their online ticketing account.
Ballots will be run on a game by game basis.
For further information, please contact disabled.info@leedsunited.com.
AWAY FIXTURES
The club is given a limited number of tickets for disabled fans (wheelchair bays and ambulant supporters) for away fixtures. Away tickets are only available to purchase online to current Season Ticket Holders / Members (strictly one ticket each). Disabled supporters can purchase tickets under the same conditions as non-disabled supporters (priority given to Season Ticket Holders and those who qualify by the away tracker). Details of ticket priority windows are published for each home and away game respectively.
Disabled supporters who would like tickets to Leeds United away fixtures or who would like more information on the Club's away ticket allocation should contact Nicola Connolly or the Ticket Office.
Please ensure you have purchased a ticket before deciding to travel to an away fixture.
Disabled supporters can travel to away games on the Club's official supporters coaches - the DSA adapted coaches or the general supporter's coaches - should they wish to do so subject to availability.
MEMBERSHIPS
The My Leeds Membership scheme is continuing for the 2023/24 season and are now on sale online, at significantly reduced prices.
Packages:
My Leeds+ £65 Adults (was £75) £40 Juniors (was £45)
My Leeds - £50 Adults £30 Juniors
Benefits include:
Full details of the Membership benefits along with the Terms and Conditions can be found on the Club’s official website via tickets.leedsunited.com/memberships.
Please note, membership does not guarantee a ticket; all tickets are subject to availability.
