Ticketing Update

Ticketing Update

Following last week's statement, the club can now provide a further update

Following on from our statement last week regarding club credit or refund options for match ticket & season ticket holders (including hospitality guests), we can now provide a further update.

Phase One:

Time scale: Estimated within the next two to three weeks.

During phase one, fans who have purchased individual match tickets and official club coach travel tickets for our away fixtures at Cardiff City and Blackburn Rovers, will have the face value of their tickets automatically refunded. 

The Club will also process refunds for those who have bought general admission or hospitality tickets for our Centenary game against Bayern Munich. 

Refunds will be automatically issued onto the payment card that was used during the purchasing process. Those fans who purchased tickets via any other payment method will be contacted by the club’s ticket office. 

Supporters who are entitled to refunds in Phase One do not need to take any further action, you will be automatically refunded. Please do not email the Club's ticket office with refund enquiries during this period. Please note, refunds will be processed game by game and the refunds will appear on your account as per the face value of each individual ticket as opposed to the total value of your original transaction.  

Phase Two:

Timescale: Estimated communication within the next four weeks 

The Club will contact all of those supporters by email who have purchased individual match tickets for our games with Fulham and Luton Town at Elland Road and offer them four options. As well as the option of a refund, the four options will include a Matchday bundle which we will finalise once we have confirmed dates for a potential return to play. 

Supporters are advised to check that their email and personal contact details are fully up to date on their ticketing account https://www.lufc.talent-sport.co.uk/PagesPublic/Login/Login.aspx 

Our hospitality team will make contact with all of their customers who have purchased hospitality packages on a match by match basis for the remaining five home fixtures to confirm their options. 

Phase Three:

Timescale: Estimated communication within the next four weeks

During the third phase, the club will contact and provide various options for all: 

    • General admission 2019/20 Season ticket holders 
    • 2019/20 Away season ticket holders 
    • 2019/20 Seasonal hospitality guests

Once again we would like to thank all of our fans for their patience and support during this difficult period. Stay safe. MOT.