West Ham United: Important supporter information

West Ham United: Important supporter information

Details for fans visiting the London Stadium.

West Ham United have asked Leeds United supporters attending the London Stadium on Sunday to read the following information ahead of the FA Cup fixture between the two sides:


We look forward to welcoming you to London Stadium, home of West Ham United Football Club! Please see the information below for everything that you need to know, for your visit to the Stadium.
 
VISITING SUPPORTER MATCHDAY CHECKLIST

  • Check your stadium entry point. Your entrance is detailed on your match ticket. You must use the specified entrance.
  • Bring a face covering. Face coverings are now a legal requirement in all indoor areas, including on the concourses, except when eating and drinking or sat at a table. We would also strongly recommend wearing face coverings while seated in the stands. If you’re exempt from wearing a face covering, you may wish to show a recognised exemption according to Government guidelines.
  • All ticket holders aged 18+ will need to be ready to show their vaccination status or proof of a negative lateral flow test on the day of the match in order to gain access to London Stadium. Please be prepared to be asked this on arrival.
  • Bring a form of cashless payment (we accept credit/debit cards). Cash will no longer be accepted across London Stadium.
  • Please bring photo ID with you as this may be checked as part of our standard ticketing policy

 
Travel
London Stadium is just a short walk from five stations and is well served by local bus routes. We also provide an Accessible Shuttle Bus service on matchday for supporters who require assistance to and from the Stadium.
 
By train or tube
Stratford station is served by
• London Underground Jubilee and Central lines
• Docklands Light Railway (DLR)
• National Rail services operated by Greater Anglia and c2c
• London Overground
 
Stratford International station is served by
• Docklands Light Railway (DLR)
• Southeastern High Speed 1 services
 
Stratford High Street and Pudding Mill Lane station are served by
• Docklands Light Railway (DLR)
 
Hackney Wick station is served by
• London Overground
More information is available at www.tfl.gov.uk or www.nationalrail.co.uk


By car
As London Stadium is a green stadium and a public transport destination, we are unable to offer public car parking. We would advise that supporters arrive via the many public transport routes available.


By bus
Stratford Bus Station and Stratford City Bus Station are located in close proximity to Stratford Station Buses that run to these stations are numbers: 25, 86, 97, 104, 108, 158, 241, 257, 262, 276, 308, 425, 473, D8.


Coach
Supporters that are travelling from Leeds to West Ham United, via coach, we would encourage fans to visit the TFL link below for information for the nearest coach parks to the Stadium:
https://tfl.gov.uk/info-for/coach-drivers/
In the meantime, if you have any questions in the lead up to Sunday’s game, please feel free to contact the Supporter Services team – supporterservices@westhamunited.co.uk 
 
Additional Matchday information
Food and drink

  • A variety or food and drink options are available. Please be aware that alcohol will only be sold in our visitor’s section pre-match.
  • All products are advertised on the TV screens throughout the concourse area. Please note that all kiosks will close 10 minutes into the 2nd half.   
  • For any specific dietary requirements or allergen information, please speak to our catering staff who will be able to advise on ingredients. - See our catering map for more information

 
Cash machine
The nearest cash machine/ATM facility is available on the Olympic Park outside of the Podium Café and ArcelorMittal Orbit. Please note all internal food kiosks take credit/debit cards and Apple/Android Pay.
 
Programmes
There is an external programme seller outside the visiting supporter’s entrance at Turnstile D, who will accept cash as well as a large marquee selling programmes outside the Stadium Store at Turnstile F.
 
Multi-faith rooms
Please speak to a member of staff, who will be willing to escort you to a multi-faith room. Two multi-faith rooms are located in our West Stand.
 
Hygiene
To help us prevent the spread of COVID-19, please ensure you are regularly washing your hands with soap for at least 20 seconds. We have installed hand sanitiser dispensers around the stadium at the busiest points, and we would also encourage you to bring a small bottle of hand sanitizer (50ml) with you. Toilets will be regularly checked by the cleaning team to ensure soap dispensers are stocked If you do notice that any hand sanitiser or soap dispensers are empty, please notify your nearest Supporter Liaison Officer.
For any additional information for your visit to West Ham United, please feel free to head to our Visiting Supporters Guide. 

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