Vacancy: Customer Service & Ticketing Services Administrator

Vacancy: Customer Service & Ticketing Services Administrator

Come be part of our fabulous team as we March on Together.

An exciting job opportunity has arisen at Leeds United FC for a Customer Service & Ticket Services Administrator based at our stunning Elland Road Stadium.

Leeds United Football Club is an English professional football club based in the city of Leeds, West Yorkshire and play at our fabulous stadium based on Elland Road, which has been the home of Leeds United since 1919 and remains one of English football's great theatres and is 'the only place for us' ever since. With a capacity of 37,890, it is England's 11th largest football ground in the Premier League.

Everyone at Leeds United is dedicated to working as one team and to be the best we can be.

Come be part of our fabulous team as we March on Together.

The ideal candidate will assist the Customer Service Team and Ticketing team with administrative duties for all matches and general office duties.


Some of the main duties would include:

        Responding to email enquiries and queries

        Arrange dispatch of the Ticket Office mail

        Answer calls, take messages or direct calls to correct team/team member

        Transfer enquiry calls to customer services

        Print tickets/correspondences

        Sending season tickets to customer/clients/fans via post

        Fulfilment and distribution of away match tickets

        Filing and any other administrative tasks required to fulfil the role

The ideal candidate will also have:

     Previous administration experience in customer servicing environment

     Basic knowledge of Microsoft Word and Excel

     Must have strong communication, follow-up and team orientation.

     Display flexibility with good organisational and prioritisation skills.

     Can perform under pressure and operate in a fast-paced environment

 

Ideal behaviours we look for in team members include:

     Strong interpersonal skills

     Ability to use initiative and be creative

     Strong customer service skills

     Excellent communication skills

     Ability to prioritise case load and manage time effectively

     Confident and assertive

     Ambition, passion and willingness to learn


Closing Date:                     8th October 2021

Hours of Work:                 37.5 per week plus 4 hours non match day Saturdays (rota basis).

In addition, required to work all home match days, to be paid as overtime.  

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