Vacancy: Customer Service & Ticketing Services Administrator
Come be part of our fabulous team as we March on Together.
An exciting job opportunity has arisen at Leeds United FC for a Customer Service & Ticket Services Administrator based at our stunning Elland Road Stadium.
Leeds United Football Club is an English professional football club based in the city of Leeds, West Yorkshire and play at our fabulous stadium based on Elland Road, which has been the home of Leeds United since 1919 and remains one of English football's great theatres and is 'the only place for us' ever since. With a capacity of 37,890, it is England's 11th largest football ground in the Premier League.
Everyone at Leeds United is dedicated to working as one team and to be the best we can be.
Come be part of our fabulous team as we March on Together.
The ideal candidate will assist the Customer Service Team and Ticketing team with administrative duties for all matches and general office duties.
Some of the main duties would include:
Responding to email enquiries and queries
Arrange dispatch of the Ticket Office mail
Answer calls, take messages or direct calls to correct team/team member
Transfer enquiry calls to customer services
Print tickets/correspondences
Sending season tickets to customer/clients/fans via post
Fulfilment and distribution of away match tickets
Filing and any other administrative tasks required to fulfil the role
The ideal candidate will also have:
Previous administration experience in customer servicing environment
Basic knowledge of Microsoft Word and Excel
Must have strong communication, follow-up and team orientation.
Display flexibility with good organisational and prioritisation skills.
Can perform under pressure and operate in a fast-paced environment
Ideal behaviours we look for in team members include:
Strong interpersonal skills
Ability to use initiative and be creative
Strong customer service skills
Excellent communication skills
Ability to prioritise case load and manage time effectively
Confident and assertive
Ambition, passion and willingness to learn
Closing Date: 8th October 2021
Hours of Work: 37.5 per week plus 4 hours non match day Saturdays (rota basis).
In addition, required to work all home match days, to be paid as overtime.
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