LUTV FAQS

Got a question about LUTV? Check out our list of
frequently asked questions below for answers.

FAQs

What do I need on my PC/Mac/mobile device in order to view LUTV Content?

LUTV is accessible on almost every modern browser on almost every modern connected device, if you have a reasonable specification tablet or computer that is less than 3 years old.

You will need a strong, stable broadband internet connection minimum of 1MB (a mobile 3g, 4G, LTE, etc. internet service will probably be too weak or too variable to give a good service) with a ping of less than 100m/s.

You will need a computer, tablet or mobile smartphone device (such as an iPhone or Android smartphone – please note Windows phones, Kindles and game consoles are incompatible), and it should be running a recent compatible and updated web browser such as Chrome, Internet Explorer, Mozilla Firefox, Safari, etc.

If viewing on your desktop Windows or Mac, and you experience problems, please check that you have the latest version of Adobe Flash Player installed (or update via get.adobe.com/flashplayer).

What are the Minimum Windows Requirements?

Pentium 4 2.4GHz or higher or equivalent AMD processor with a minimum of 1GB of memory, running one of the following operating systems: Windows 7 or later, (high specification computers running Windows XP SP2 or greater and or Windows Vista might work.)

We recommend upgrading to the latest version for optimum viewing experiences.

Your browser should be at least as recent as any of the following:

  • 64-bit Microsoft Internet Explorer 10 or later: windows.microsoft.com
  • Firefox 33.0.1 or later: www.mozilla.com
  • Adobe Flash Player 15.0 or later: www.adobe.com
  • Chrome 35 or later: www.google.com


What are the Minimum Mac Requirements?

1.5GHz with a minimum of 1GB memory running Mac OS X 10.5.6 or later.

What Mobile Devices are supported?

LUTV is available on most iOS devices including the iPhone and iPad (iOS version 7 upwards). Via the devices web browser videos will be rendered in the native player.

Generally you’ll need Android Operating System OS 4.1 or later. Due to Vast array of Android devices it is worth testing you can view the content before purchase, using the test video on the homepage.

Please note Windows phones, Kindles and game consoles are incompatible

Does Player work on GPRS, 3G, 4G, LTE and other mobile networks?

We cannot guarantee the quality of the streaming on GPRS, 3G or LTE. 4G will provide a good viewing experience, but may incur costs associated with its use. We recommend streaming over Wi-Fi for an optimal viewing experience.


I've forgotten my username / password

If you've forgotten your username and / or password then please select the links under the log in box on the login screen.

If this isn't helpful, please contact customer services at lutvsupport@streamamg.com and you will receive an email with your username / password reminder.


I'm having trouble signing up

Please try signing up with an alternative email address or contacting lutvsupport@streamamg.com for further advice or questions.


I have reached my device limit

LUTV has a limit on the number of devices that can be associated with a LUTV account. If you have reached this limit, please log out of any unused devices. If you do not believe you are logged into any devices please email lutvsupport@streamamg.com 


Caching issues?

If you are struggling to log in repeatedly it’s possible that your computer is looking at old log in details stored in the cache, or that a cookie has been corrupted. Please visit http://www.refreshyourcache.com/en/home/ and follow the instructions to clear the cache on your relevant browser/device.


Why is the video buffering or regularly freezing?

Is your connection fast enough? Try to stop all current downloads, videos you are watching or torrents and visit http://www.speedtest.net . Test your download speed, results should show a minimum of 1Mbps to process streamed content along with usual browsing activities efficiently.


Using Google Chrome?

If you are using Google Chrome please allow it to run all plug-in content in your browser's settings. You can do this by copying and pasting the following link into your browser's search bar: chrome://settings/content, pressing enter and then scrolling down and selecting Run all plug-in content.


The stream regularly stops and buffers mid-stream

Is your connection fast enough? Try to stop all current downloads, videos you are watching or torrents and visit http://www.speedtest.net . Test your download speed, results should show a minimum of 250kbps to process streamed content along with usual browsing activities efficiently.


I’m receiving a “media not found” message

The live commentary player will only be live during a match. If Leeds is playing and you are receiving this message, please alert lutvsupport@streamamg.com


I can’t access the stream on my device

First of all make sure you are connected to a fast enough mobile network (3g, 4g, Wi-Fi). If you believe you have adequate bandwidth, utilise Safari as the browser of choice on IOS and google chrome on Android devices.

For optimal experience on android utilise a 3rd party programme such as VLC player to play the stream. If you are still having issues please raise with lutvsupport@streamamg.com


Can I download/embed LUTV content

The LUTV service does not allow downloads or embedding of content in 3rd party sites.


How do I cancel my subscription?

To cancel your subscription please email lutvsupport@streamamg.com with your cancellation request.

Please be advised that 10 working days' notice is required for cancellation on this product, cancellation within this period may result in your being charged for the next period.


Can I watch live games?

From next season any overseas* Leeds United supporters will be able to live stream eligible** league games to their PC or phone with our new live streaming service.  These games will be available on a Pay-Per-View basis  and will be charged at £5 per game.

Unfortunately due to copyright infringements and broadcasting rights LUTV is unable to broadcast live games within the UK.

Live audio commentary, extended match highlights and exclusive club content is available throughout the world when fans purchase the weekly Matchday Pass.

* Overseas supporters must be resident outside of the UK and Eire

** Eligible games are those games that have not been selected for live TV broadcast by SKY SPORTS or chosen as the EFL International broadcast game.


How much does LUTV cost?

The Matchday Pass costs just £0.99 per week and gives fans full access to the matchday show with hosts Emma Jones and Rich Williams. The Match Day Pass also gives fans full match audio commentary and pre and post match build up and interviews from around the ground. Matchday Pass holders can be the first to hear from the Head Coach after every game

Payments can be made by Debit / Credit Card or by PayPal


I have been unable to log in and now been locked out

You may have been locked out due to too many incorrect password attempts. If this is the case then please wait 30 minutes before trying again.

Alternatively, if this does not work then please can you go through a forgotten password journey to reset your password. You can do this by clicking "Forgot Password" in the Member Login Area

Please make sure to check your junk folder for the reset email if it doesn't come through quick.


I had a subscription but it has expired– how do I renew it?

The best way to do this would be, when logged out of your account, select the LUTV LOGIN option followed by the SUBSCRIBE NOW option on the left. You will be taken to the next page where you will see the payment options. 

DO NOT select a payment option, instead please select the LUTV LOGIN option and sign in this time as usual. Once you have signed in you may select a payment option, enter your payment details and select continue to purchase your subscription.


Updating Payment Details? 

Try updating your billing address first. This can be done with or without a subscription. Login into your account. Go to My Account - Card Details - Billing Address and add your billing address for your relevant payment information.

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