Ticket Policies & FAQs

2024/25 Season

Our objective of our ‘Home Ticket Policy’ is to ensure that access to tickets is fair to all Members and to maintain our commitment to keeping football affordable whilst ensuring we remain competitive on the field in the long term.

The pricing structure is split into five price bands, including Adult, Disabled Adult, Concession* and Under-16 amongst the following areas of the stadium: Family Stand, North and South Stands, East Stand Upper Wings (adult tickets only) and East Central Lower with East Stand Upper and West Stand.

*Concessions = Seniors aged 65+ and young adults aged 19 to 22 years.

Sale Policy

Approximately three to four weeks prior to a home game tickets will go on sale.

The club will announce the sale dates via our official club website . All ticketing announcements can be accessed HERE.

Tickets are only available to current My Leeds Members, one ticket per Member.Please note, Membership does not guarantee a match ticket.

We strongly advise Members to purchase their tickets online to avoid disappointment.

Please note, when applying online, you will only have access to purchase tickets for the game if you have the correct level of Membership.

Tickets are sold in phases, please see the below example of a typical sales period:

Phase 1- from 1pm

• My Leeds Priority Members

• Reserved allocation, sold on a first come, first served basis

Phase 2- from 1pm

• All My Leeds Members

• Reserved allocation, sold on a first come, first served basis

Phase 3- from 5pm

• Ticket Exchange opens

• General admission Season Ticket Holders who are unable to attend this fixture can return their seat online via accessing their ‘My Account’ option

• Season Ticket Holders can return their seat right up until 90 minutes prior to kick off

For further information on the Ticket Exchange scheme, please click here.

Phase 4- Online Ballot

• Ballot Registrations open at 9am and close the following day at midnight

• Once the ballot closes, the ballot is run and the successful applicants notified

• All My Leeds Members who have not been successful in purchasing a ticket in either Phase 1 or 2, can register for the ballot.

• Reserved allocation, sold via the ballot system

For further information on the ballot process, please see the additional information section below.

Phase 5 - Ticket Exchange Sales

Approximately 10 days prior to the game, any seats returned from Season Ticket Holders via the Ticket Exchange will be sold in the following order on a first come first served basis:

• Day 1- from 1pm- My Leeds Priority & My Leeds+ Members.

• Day 2- from 1pm- All My Leeds Members.

Season Ticket Holders can return their seat right up until 90 minutes prior to kick off, so My Leeds Members are advised to keep checking the online site for availability up until matchday.

Phase 6- Ticket Forwarding

• Approximately one week prior to the game, the Ticket Forwarding facility will be available online

• General admission Season Ticket Holders and My Leeds Members will be able to forward their ticket as a mobile ticket to another supporter if they are unable to attend an individual match

• However, the supporter who they are forwarding their ticket to must be linked to their ticketing account via the ‘My Friends & Family’ option and also be a current Member.

For further information on the Ticket Forwarding scheme, please see the additional information section below.

For all home games, demand for tickets significantly exceeds supply, with fixtures selling out well in advance of the actual day of the game. Supporters are advised not to travel to the game without a match ticket. The club reserve the right to amend on-sale dates or change the selling procedure for any fixture. Dates of fixtures and kick off times are subject to change.

ADDITIONAL HOME TICKET INFORMATION

Online Ballot

All current My Leeds Members who are unsuccessful in purchasing a ticket in Phase 1 or 2 can apply for the online ballot.

If you wish to be balloted/seated with friends or family Members, then you must register all in one application.

Each Member can only register once for the ballot. The maximum number of Members within a ballot application is 10.

To apply for friends and family Members, they must be linked to your account via the ‘My Friends & Family’ option within your online ticketing account.

It is imperative that you select the correct age band for each ballot applicant.

The lead applicant will need to enter credit/debit card details when submitting a ballot application.

No payment will be processed at the point of registering in the ballot.

Please note, when you register for the ballot, you will be able to specify ‘General Seating’ or ‘Family Area’ seating.

If you are successful, the automated balloting system will automatically allocate you a seat which could be in any of our general admission stands.

To apply for the Family Area, you must meet our criteria of no more than two adults to one concession.

If you have accessibility requirements, a separate ballot is available for Disabled Supporters.

Once the deadline date has passed for ballot registrations, the ballot will be randomly drawn.

The supporters who are successful in the ballot will automatically have their credit/debit card payment charged for the total ticket cost (including booking fees) and the lead applicant will receive a confirmation email containing their mobile tickets.

If you do not receive an email then you have not been successful. Supporters can check if they are successful in the ballot via the ‘My Account’ option within their online ticketing account.

Ballots will be run on a game-by-game basis.

Ticket Forwarding

General admission Season Ticket Holders and My Leeds Members will be able to forward their ticket as a mobile ticket to another supporter if they are unable to attend an individual match.

However, the supporter who they are forwarding their ticket to must be linked to their ticketing account via the ‘My Friends & Family’ option and also be a current My Leeds Member.

Please note, you can forward your seat to a My Leeds Member who has the same price type at no extra cost. e.g. Adult Season Ticket Holder to Adult My Leeds Member.

You can also upgrade your ticket as part of the Ticket Forwarding process, e.g. Junior Season Ticket Holder to Adult My Leeds Member. In this scenario, there would be an upgrade fee to pay.

If you wish to forward your Season Ticket seat to a Member with a lower price category, e.g. Adult Season Ticket Holder to Junior My Leeds Member, then this can be done, but no downgrade refund will be offered.

In this scenario, you need to select the new owner of the ticket from your Friends & Family list and the new price type, which in this example is Adult.

The new price type that you enter must be that of the Season Ticket Holder irrespective of the price type of the Member receiving the forwarded ticket.

To forward your ticket, please follow the below simple step by step instructions:

1. Log into your online ticket account https://tickets.leedsunited.com/

2. Once logged in, select the ‘Tickets’ option underneath your name shown in the top right-hand corner

3. Select the relevant game, click the ‘Forward Ticket’ button

4. You will see the game and your seat details listed, click the ‘Forward Ticket’ button

5. Select the new owner of your ticket, click the dropdown to select the Member from your Friends & Family list

6. Select the new price type (Adult, Senior etc) for the Member and click ‘Forward Ticket’

7. The ticket will appear in your basket, any difference in price will appear here (E.g., Junior to Adult) Click Proceed to checkout

8. Confirmation will appear of who you are forwarding your ticket too, if correct, click ‘Next’

9. Click to accept the Terms and Conditions, click ‘Submit’

10. The Season Ticket Holders Season pass or Members match ticket will be deactivated. An email will be sent to the Season Ticket Holder or Member and an email confirmation containing the mobile ticket will be sent direct to the Member who has been forwarded the ticket.

11. Ticket Forward complete!

12. Please note, once a season ticket seat or match ticket seat has been forwarded it cannot be recalled by the original Season Ticket Holder or original Member.

General admission Season Ticket Holders and Members can forward their seat to a My Leeds Member right up until when the turnstiles open on matchday. Turnstiles open 90 minutes prior to kick off.

JOHN CHARLES WEST STAND

The West Stand is traditionally known as the 'Main Stand'. This is the location where the players run out of the tunnel and the home and away team dugouts are positioned. The away fans are located in the South end of the West Stand.

EAST STAND FAMILY AREA

This area is recommended for Family Groups.

The Family Area is designed for adults attending with concessions. Tickets in this area are allocated on a strict ratio of two adults to one concession. There must be at least one person in the family group over the age of 18. Tickets in the Family Area must be purchased in one transaction. For safeguarding reasons, where your booking includes a child’s ticket you must purchase adjoining seats.

This area has excellent concourse offering a range of food and beverages.

The club will strictly monitor the behaviour and language of fans in this section to protect the family environment. Foul and abusive language will not be tolerated in the Family Area.

EAST STAND UPPER

The East Stand Upper is extremely high and not recommended for supporters who suffer from vertigo or supporters who have difficulty walking. The East Stand Upper Tier is not suitable for supporters with accessible needs. Any disabled supporters who have accessibility requirements are advised to contact our Disability Liaison Officer [email protected] to discuss their access requirements. Due to safety reasons children under the age of five are not permitted in this stand.

NORTH & SOUTH STANDS

The North and South Stands are the busiest and most vocal areas of the Stadium. These areas are not recommended for young children or family groups. Although monitored, supporters in these stands have a tendency to stand throughout the game. Rail seating is available in the North Stand Upper Tier.

VISITING FANS

The visiting fans are located at the South End of the John Charles West Stand. Visiting supporters need to contact their club in advance of the game to purchase tickets. No tickets are available to purchase on matchday.

HOW DO I APPLY FOR HOME MATCH TICKETS?

Tickets can only be purchased via the following methods:

Online: Click here to book tickets online now

Phone: 0371 334 1992 Leeds United Ticket Services Call Centre

Phone: 0333 130 0505 Accessible Ticket Line (Disabled Supporters only)

PAYMENT OPTIONS?

We accept all major credit / debit cards with the exception of American Express.

BOOKING FEES?

Booking fees apply when purchasing tickets via credit/debit card. Tickets purchased online incur a booking fee of £1.50 per ticket. If purchasing tickets via the Leeds United Ticket Services Call Centre, the booking fee is £2.00 per ticket.

REFUNDS?

Home tickets can be returned to the Ticket Office for a refund (excluding booking fees) up until 24 hours prior to kick off.

To request a refund, please email [email protected] stating your reason for requesting a refund along with your customer number, transaction number and the last 4 digits of your card originally used for payment along with confirmation that the card is still active. All of this information is required before a refund can be processed. The Club must receive your refund request by email no later than 24 hours prior to kick off.

Any refund requests received after the 24 hour cut off period will not be processed. Any returned tickets will be resold via the Leeds United Ticket Exchange.

NOT RECEIVED YOUR DIGITAL HOME MATCH TICKETS ?

If you do not receive your digital match ticket(s) via email, please contact Ticket Services in advance of the game on 0371 334 1992 or email [email protected].

IS THERE A GROUP BOOKING SERVICE?

Due to high demand for tickets, we do not currently offer a service for groups to apply for tickets.

All individuals are advised to purchase a Membership to give them priority to apply for home tickets. All groups / supporters can link their accounts together via the friends and family option on our online ticketing system and purchase their tickets online as a group booking in the same transaction.

This is a simple process and can be done once you are logged in online. We advise Members to link their friends and family to their account in advance of tickets going on sale. If you require assistance with the linking of family and friends, please contact Ticket Services on 0371 334 1992 or email [email protected].

You can apply for a maximum of 10 tickets per transaction online, subject to availability.

Following a ticketing policy review which included reviewing and listening to fan feedback and after discussions with our Supporters Advisory Board, we can confirm a new online application process will be in place when applying for away tickets for the 2025/26 Season.

The new application process is designed to:

Continue to reward loyalty

Ensure a smoother process to apply for away tickets, without the need for online queues and the removal of a first come, first served basis approach

Provide a fairer and more inclusive application process for Season Ticket Holders & Members

Strengthen the clubs protection against ticket misuse, bots and touting

Away Ticket Policy

In the Premier League each club must make provision for at least 3,000 visiting supporters or if the capacity of the home club stadium is less than 30, 000, such number of tickets as is equal to 10% of its stadium capacity.

Over recent seasons, the club has developed a policy, to ensure the allocation of away tickets is founded on rewarding away loyalty whilst also allowing the wider fan base to attend a small number of games a season to be able to experience supporting the team away from home. The away ticketing policy will continue to be focused on rewarding our supporters who have regularly attended away fixtures, with Away Season Ticket Holders guaranteed a ticket.

An allocation of tickets will then be distributed between supporters who gained a high away match attendance during the 2024/25 season – these supporters will have a 50% chance of gaining a ticket for each away match. This will mean that almost two thirds of the tickets will always be allocated to supporters with a track record of high away attendance. By also ensuring that an allocation of tickets are made available for Season Ticket Holders and Members, we are offering more fans the chance to experience supporting the team away from home, which will in turn help to grow the Leeds United fan base, particularly with younger supporters. Growing our fan base is a central strategic pillar of ensuring continued on-field success.

Home Season Ticket Holders and Members will have the opportunity to access an allocation of tickets, allowing them the opportunity to not only occasionally attend an away match but also allowing them the chance to build up their away attendance to enable them to access the away tracker system for future seasons.

New Application Process

An online ballot application process will replace our previous first come first served basis approach for all three of our application phases for the away allocations reserved for Tracker, Season Ticket Holders and Members. The new ballot application process has been introduced to provide a fairer and more inclusive process for Season Ticket Holders and Members.

The online ballot application has been used for the sale of home match tickets for several seasons and we will now adopt this same online application method for away tickets. Approximately three to four weeks prior to the away fixture, the ticket information including qualifying criteria for the Tracker, ticket prices along with ballot dates will be announced via our official website.

Below is an example to show how the ballot process will work for away games. For consistency, we will aim to work to the below timings for each away fixture:

Tracker Ballot – MONDAY

The ballot will open at 10am on Monday to Season Ticket Holders and Members who qualify to apply via the ‘Tracker’. Applications for the Tracker Ballot will close at midnight on the same day.

Tracker Ballot Run – TUESDAY

The Tracker Ballot will be run (automated random draw) on Tuesday. The supporters who are successful in the ballot will automatically have their credit/debit card charged for the total ticket cost (including booking fees) and the lead applicant of the ballot application will receive a confirmation email on Tuesday.

Any supporters who are successful in the ballot but payment has failed will be notified (lead applicant) via email and will receive a payment link to pay online within a designated timescale. Failure to pay before the deadline will result in the ballot application being cancelled.

If the lead applicant does not receive a payment confirmation email then their ballot application has not been successful. Supporters can check if they are successful in the ballot by accessing the Tickets tab within their online ticketing account.

Season Ticket Holders Ballot / Members Ballot – WEDNESDAY

Separate ballots will open at 10am on Wednesday; one for Season Ticket Holders and one for My Leeds Members. Applications for these ballots will close at midnight on Thursday.

Season Ticket Holders and Members who are unsuccessful with their Tracker Ballot application can submit a further application during this window.

Season Ticket Holders Ballot / Members Ballot Run – FRIDAY

The Season Ticket Holders and Members Ballots will be run (automated random draw) on Friday. The supporters who are successful in the ballot will automatically have their credit/debit card charged for the total ticket cost (including booking fees) and the lead applicant of the ballot application will receive a confirmation email on Friday.

Any supporters who are successful in the ballot but payment has failed will be notified (lead applicant) via email and will receive a payment link to pay online within a designated timescale. Failure to pay before the deadline will result in the ballot application being cancelled.

If the lead applicant does not receive a payment confirmation email then their ballot application has not been successful. Supporters can check if they are successful in the ballot by accessing the Tickets tab within their online ticketing account.

The away allocation distribution policy is detailed below and the example is based on an allocation of 3000 tickets;

• 34.2% Away Season Ticket Holders

• 28% Tracker (supporters with high tracker attendance from the 2024/25 season)

• 28% Home Season Ticket Holders

• 9.8% Members

Away tickets are only available to current Season Ticket Holders / Members (strictly one ticket each)

How do I make a ballot application?

Step 1 Login into your online ticketing account

Step 2 Ensure that your Friends & Family list is up to date and you are linked with the supporters that you wish to apply with. If you are unsure how to do this, please see our Supporter Guide

Step 3 Go to tickets.leedsunited.com/Ballots

Step 4 Select the relevant ballot and follow the on-screen instructions to complete your application. You will only be able to see the ballots that you are eligible to apply for.

Please note:

No payment will be taken unless your application is successful.

You will be notified of whether you have been successful or not by email, once the ballot has been closed and run.

Am I at an advantage if I submit my ballot application as soon as the ballot opens at 10am?

No. There is no difference or priority if you submit your ballot application at 10am when the ballot opens or if you submit your application just before the ballot closes. You can apply at any time during the ballot window and your odds of success will remain the same.

How many away tickets can I apply for?

1 ticket per qualifying supporter and up to a maximum of 6 tickets per ballot application

I am logged in online and have submitted one ballot application, can I then make a further ballot application for a different set of supporters?

No. If you are the lead applicant and have submitted a ballot application, then you cannot submit a further application within the same ballot phase.

I am part of a ballot application that has been submitted but I am not the lead applicant, am I able to submit a further ballot application on behalf of others?

No. As you are already within an existing ballot application then you cannot submit a further application within the same ballot.

I have attempted to apply for a ballot but I am unable to do so as it appears that someone has applied on my behalf, what should I do?

When you attempt to apply, you will be able to see the name of the lead applicant who submitted the application. If you wish to be removed from the ballot application, then please contact the lead applicant. Only the lead to amend can amend their ballot application.

Who can edit or cancel a ballot application?

Only the lead applicant can cancel or edit a ballot application.

I am applying in a ballot and not all of my linked Friends & Family appear for me to select?

The reasons why you may not see your Friends & Family listed are below:

1. They do not qualify for this ballot

2. They may already be part of an active ballot application

How is the ballot run to identify the winners?

Once the ballot has closed, the automated balloting system will automatically randomly allocate the winners.

I am a Season Ticket Holder and was unsuccessful in the Tracker Ballot, can I apply again?

Yes, if you are unsuccessful in the Tracker Ballot then you can submit a new ballot application when the Season Ticket Holder ballot opens.

I am a Member and was unsuccessful in the Tracker Ballot, can I apply again?

Yes, if you are unsuccessful in the Tracker Ballot then you can submit a new ballot application when the My Leeds Member ballot opens.

Is there a separate ballot for supporters with accessible needs?

There is a separate ballot for supporters who require wheelchair access. All other supporters will need to apply in the ballot relevant to their qualifying criteria, eg. Tracker Ballot, Season Ticket Holders Ballot and Members Ballot.

Will I be informed if I am unsuccessful in the ballot?

No, only successful applicants will be notified. If the lead applicant does not receive a payment confirmation email then their ballot application has not been successful. Supporters can check if they are successful in the ballot via the Tickets tab in your ‘My Account’ option within your online ticketing account.

Can I apply multiple times within a Ballot?

No. Within a designated ballot, each qualifying applicant can only register once.

What is the maximum number of tickets that can be applied for in one ballot application?

The maximum number of qualifying applicants within a ballot application is six.

How do I ensure that I am allocated seats with friends and family?

If you wish to be balloted with qualifying friends or family members, then you must register all in one ballot application. To apply for friends and family Members, they must be linked to your account via the ‘My Friends & Family’ option within your online ticketing account.

What happens if I incorrectly select the wrong price type within the ballot application?

It is imperative that you select the correct price type for each ballot applicant.

Failure to select the correct price type will affect the whole ballot application and will ultimately fail. For example, if you are an ‘Adult’ then you must select the ‘Adult’ price type and not the ‘Disabled Adult’ Price Type.

Do I need to submit payment details at the time of registering my ballot application?

Yes. The lead applicant will need to enter credit/debit card details when submitting a ballot application. No payment will be processed at the point of registering in the ballot. Payment will only be taken if your ballot application has been successful.

Once my ballot application is submitted, can I amend or cancel it?

Yes. If the ballot is still open then you can amend or cancel your ballot application via the Ballot option in the My Account section of your online ticketing account.

Can I purchase official coach travel within my ballot application?

No. If your ballot application has been successful, you will then be able to purchase your official coach travel online.