Ticket Policies & FAQs

2026/27 Season

Our objective of our ‘Home Ticket Policy’ is to ensure that access to tickets is fair to all Members and to maintain our commitment to keeping football affordable whilst ensuring we remain competitive on the field in the long term.

The pricing structure is split into four price bands, including Adult, Concession*, Youths 16 to 18 years and Under-16 amongst the following areas of the stadium: Family Stand, North and South Stands, East Stand Upper Wings (adult tickets only) and East Central Lower with East Stand Upper and West Stand.

*Concessions = Seniors aged 65+ and young adults aged 19 to 22 years. Click here to view the club’s 2026/27 Home Ticket Policy statement.

Sale Policy

Approximately three to four weeks prior to a home game tickets will go on sale.

The club will announce the sale dates via our official club website . All ticketing announcements can be accessed HERE.

Tickets are only available to current My Leeds Members, one ticket per Member. Please note, Membership does not guarantee a match ticket.

We strongly advise Members to purchase their tickets online to avoid disappointment.

Please note, when applying online, you will only have access to purchase tickets for the game if you have the correct level of Membership.

Tickets are sold in phases, please see the below example of a typical sales period:

Ticket Exchange Open for Season Ticket Holders*

General admission Season Ticket Holders who are unable to attend this fixture can return their seat online NOW via accessing their ‘My Account’ option. Season Ticket Holders can return their seat right up until 90 minutes prior to kick off. For further information on the Ticket Exchange scheme and to view our FAQ’s, please click here.

PHASE 1: MY LEEDS PRIORITY MEMBERS - MONDAY

• Reserved allocation - sold on a first come first served basis.

• Members choose their seats online.

PHASE 2: TRACKER BALLOT - TUESDAY

• Ballot

  opens at 10am and closes at midnight.

• 2026/27 My Leeds Members (My Leeds Priority, My Leeds+ & My Leeds Members) who attended 11* or more home games (League & Cup) in the 2025/26 season can apply. 50% chance of success.

• Reserved allocation - the ballot will select the winners but no payment will be taken.

*Excludes complimentary tickets

TRACKER BALLOT RUN - WEDNESDAY

• The Tracker ballot will be run, and winners will be notified by midday. Winners are guaranteed a ticket and have a priority window on the same day to purchase their seats online from 1pm until midnight.

PHASE 3: GENERAL MEMBERS BALLOT - THURSDAY

• Ballot

  opens at 10am and closes at midnight

• All My Leeds Members who have not been successful in purchasing a ticket in either Phase 1 or 2, can register for the Phase 3 ballot.

• Reserved allocation – tickets automatically allocated and payment taken via the ballot system

GENERAL MEMBERS BALLOT RUN - FRIDAY

• The General Members ballot will be run, and winners will be notified by midday.

PHASE 4: ONLINE CAR PARKING SALES - FRIDAY

• Once the General Members ballot has been run, car parking tickets will be available to purchase online from 1pm for the Elland Road Car Parks and offsite car parks.

• For all Transport & Travel Information, please view our dedicated

  Travel Page

  For any general car parking queries, please email

  [email protected]

PHASE 5: TICKET EXCHANGE SALES

Any seats returned from Season Ticket Holders via the Ticket Exchange will be sold in the following order:

• My Leeds Priority & My Leeds+ Members*

• All My Leeds Members*

PHASE 6: TICKET FORWARDING

• Ticket Forwarding facility will be available online for this game in the week leading up to the match.

General admission Season Ticket Holders and all My Leeds Members will be able to forward their seat as a mobile ticket to another supporter if they are unable to attend an individual match. However, the supporter who they are forwarding their ticket to must be linked to their ticketing account via the ‘My Friends & Family’ option and also be a 2026/27 Member. For further information on the Ticket Forwarding scheme and to view our FAQ’s, please click here.

Members are advised that when purchasing a home match ticket online, the correct price type (Eg, Adult, junior U16) must be selected based on your age on the day of the match.

It is an offence under Section 166 of the Criminal Justice and Public Order Act 1994 for any unauthorised person to resell tickets. Further information regarding the clubs stance against Ticket Touting can be seen here.

* Season Ticket Holders seats that become available for resale via the Ticket Exchange Scheme will only be visible for sale once all other general admission available tickets have been sold.

ADDITIONAL HOME TICKET INFORMATION

Online Ballot

All current My Leeds Members who are unsuccessful in purchasing a ticket in Phase 1 or 2 can apply for the Phase 3 General Members online ballot.

If you wish to be balloted/seated with friends or family Members, then you must register all in one application.

Each Member can only register once for the ballot. The maximum number of Members within a ballot application is 6.

To apply for friends and family Members, they must be linked to your account via the ‘My Friends & Family’ option within your online ticketing account.

It is imperative that you select the correct age band for each ballot applicant.

The lead applicant will need to enter credit/debit card details when submitting a ballot application.

No payment will be processed at the point of registering in the ballot.

If you are successful, the automated balloting system will automatically allocate you a seat in the stands of your preference (subject to availability).

To qualify for the Family Area, you must meet our criteria of no more than two adults to one concession.

Once the deadline date has passed for ballot registrations, the ballot will be randomly drawn. The supporters who are successful in the ballot will automatically have their credit/debit card payment charged for the total ticket cost (including booking fees) and the lead applicant will receive a confirmation email containing their mobile tickets.

If you do not receive an email then you have not been successful. Supporters can check if they are successful in the ballot via the ‘My Account’ option within their online ticketing account.

Ballots will be run on a game-by-game basis.

Ticket Forwarding

General admission Season Ticket Holders and My Leeds Members will be able to forward their ticket as a mobile ticket to another supporter if they are unable to attend an individual match.

However, the supporter who they are forwarding their ticket to must be linked to their ticketing account via the ‘My Friends & Family’ option and also be a current My Leeds Member.

Please note, you can forward your seat to a My Leeds Member who has the same price type at no extra cost. e.g. Adult Season Ticket Holder to Adult My Leeds Member.

You can also upgrade your ticket as part of the Ticket Forwarding process, e.g. Junior Season Ticket Holder to Adult My Leeds Member. In this scenario, there would be an upgrade fee to pay.

If you wish to forward your Season Ticket seat to a Member with a lower price category, e.g. Adult Season Ticket Holder to Junior My Leeds Member, then this can be done, but no downgrade refund will be offered.

In this scenario, you need to select the new owner of the ticket from your Friends & Family list and the new price type, which in this example is Adult.

The new price type that you enter must be that of the Season Ticket Holder irrespective of the price type of the Member receiving the forwarded ticket.

To forward your ticket, please follow the below simple step by step instructions:

1. Log into your online ticket account https://tickets.leedsunited.com/

2. Once logged in, select the ‘Tickets’ option underneath your name shown in the top right-hand corner

3. Select the relevant game, click the ‘Forward Ticket’ button

4. You will see the game and your seat details listed, click the ‘Forward Ticket’ button

5. Select the new owner of your ticket, click the dropdown to select the Member from your Friends & Family list

6. Select the new price type (Adult, Senior etc) for the Member and click ‘Forward Ticket’

7. The ticket will appear in your basket, any difference in price will appear here (E.g., Junior to Adult) Click Proceed to checkout

8. Confirmation will appear of who you are forwarding your ticket too, if correct, click ‘Next’

9. Click to accept the Terms and Conditions, click ‘Submit’

10. The Season Ticket Holders Season pass or Members match ticket will be deactivated. An email will be sent to the Season Ticket Holder or Member and an email confirmation containing the mobile ticket will be sent direct to the Member who has been forwarded the ticket.

11. Ticket Forward complete!

12. Please note, once a season ticket seat or match ticket seat has been forwarded it cannot be recalled by the original Season Ticket Holder or original Member.

General admission Season Ticket Holders and Members can forward their seat to a My Leeds Member right up until when the turnstiles open on matchday. Turnstiles open 90 minutes prior to kick off.

For further information on the Ticket Forwarding scheme and to view our FAQ’s, please click here.

JOHN CHARLES WEST STAND

The West Stand is traditionally known as the 'Main Stand'. This is the location where the players run out of the tunnel and the home and away team dugouts are positioned. The away fans are located in the South end of the West Stand.

EAST STAND FAMILY AREA

This area is recommended for Family Groups.

The Family Area is designed for adults attending with concessions. Tickets in this area are allocated on a strict ratio of two adults to one concession. There must be at least one person in the family group over the age of 18. Tickets in the Family Area must be purchased in one transaction. For safeguarding reasons, where your booking includes a child’s ticket you must purchase adjoining seats.

This area has excellent concourse offering a range of food and beverages.

The club will strictly monitor the behaviour and language of fans in this section to protect the family environment. Foul and abusive language will not be tolerated in the Family Area.

EAST STAND UPPER

The East Stand Upper is extremely high and not recommended for supporters who suffer from vertigo or supporters who have difficulty walking. The East Stand Upper Tier is not suitable for supporters with accessible needs. Any disabled supporters who have accessibility requirements are advised to contact our Disability Liaison Officer [email protected] to discuss their access requirements. Due to safety reasons children under the age of five are not permitted in this stand.

NORTH & SOUTH STANDS

The North and South Stands are the busiest and most vocal areas of the Stadium. These areas are not recommended for young children or family groups. Although monitored, supporters in these stands have a tendency to stand throughout the game. Rail seating is available in the North Stand Upper Tier.

VISITING FANS

The visiting fans are located at the South End of the John Charles West Stand. Visiting supporters need to contact their club in advance of the game to purchase tickets. No tickets are available to purchase on matchday.

HOW DO I APPLY FOR HOME MATCH TICKETS?

Tickets can only be purchased via the following methods:

Online: Click here to book tickets online now

Phone: 0371 334 1992 Leeds United Ticket Services Call Centre

Phone: 0333 130 0505 Accessible Ticket Line (Disabled Supporters only)

PAYMENT OPTIONS?

We accept all major credit / debit cards with the exception of American Express.

BOOKING FEES?

Booking fees apply when purchasing tickets via credit/debit card. Tickets purchased online or via the Leeds United Call Centre incur a booking fee of £1.50 per ticket.

REFUNDS?

Home tickets can be returned to the Ticket Office for a refund (excluding booking fees) up until 24 hours prior to kick off.

To request a refund, please email [email protected] stating your reason for requesting a refund along with your customer number, transaction number and the last 4 digits of your card originally used for payment along with confirmation that the card is still active. All of this information is required before a refund can be processed. The Club must receive your refund request by email no later than 24 hours prior to kick off.

Any refund requests received after the 24 hour cut off period will not be processed. Any returned tickets will be resold via the Leeds United Ticket Exchange.

NOT RECEIVED YOUR DIGITAL HOME MATCH TICKETS ?

If you do not receive your digital match ticket(s) via email, please contact Ticket Services in advance of the game on 0371 334 1992 or email [email protected].

IS THERE A GROUP BOOKING SERVICE?

Due to high demand for tickets, we do not currently offer a service for groups to apply for tickets.

All individuals are advised to purchase a Membership to give them priority to apply for home tickets. All groups / supporters can link their accounts together via the friends and family option on our online ticketing system and purchase their tickets online as a group booking in the same transaction.

This is a simple process and can be done once you are logged in online. We advise Members to link their friends and family to their account in advance of tickets going on sale. If you require assistance with the linking of family and friends, please contact Ticket Services on 0371 334 1992 or email [email protected].

You can apply for a maximum of 6 tickets per transaction online, subject to availability.

Policy Objective: The club has developed a policy, to ensure the allocation of away tickets is founded on rewarding away loyalty whilst also allowing the wider fan base to attend a small number of games a season to be able to experience supporting the team away from home.

2026/27 Policy The away ticket policy implemented for the 2025/26 season will remain in place for the forthcoming 2026/27 season. The application process is designed to:

• Continue to reward loyalty

• Ensure a smoother process to apply for away tickets, without the need for online queues and the removal of a first come, first served basis approach

• Provide a fairer and more inclusive application process for Season Ticket Holders & Members

• Strengthen the clubs protection against ticket misuse, bots and touting

Despite overwhelming demand, it became apparent last season that a number of away tickets were left unused. This leaves seats empty and detracts from the legendary atmosphere vital to the team's performance.

Following our transition to digital away tickets, we can now review scanning data to identify non-attendees. The club will monitor actual attendance at away matches this coming season. This data will be used to shape the 2027/28 away ticket sales policy based on actual attendance rather than tickets purchased.

In addition, we have introduced a new usage condition within our Away Season Ticket terms and conditions for the 2026/27 season. Away Season Ticket Holders must attend at least 80% of away league games to be eligible for renewal the following season.

Attendance is defined as:

• Personal attendance at a match by the Away Season Ticket Holder using their allocated ticket.

• The Away Season Ticket Holder returning their ticket to the club for a credit.

This attendance condition has already proven successful with Home Season Tickets. It ensures as many supporters as possible can see the team, while allowing fans to recoup costs for matches they cannot attend, making season tickets more affordable.

Application Process

Approximately three to four weeks prior to the away fixture, the ticket information including qualifying criteria for the Tracker, ticket prices along with ballot dates will be announced via our official website.

Below is an example to show how the ballot process will work for away games and a brief overview of each sale period. For consistency, we will aim to work to the below timings for each away fixture:

Tracker Ballot – MONDAY What is the Tracker Ballot? The Tracker Ballot is aimed at supporters who gained a high away match attendance during the 2025/26 season – these supporters will have a 50% chance of gaining a ticket for each away match. This will mean that almost two thirds of the tickets will always be allocated to supporters with a track record of high away attendance.

The Tracker Ballot will open at 10am on Monday to Season Ticket Holders and Members who qualify to apply via the ‘Tracker’. 50% chance of success. Applications for the Tracker Ballot will close at midnight on the same day.

Tracker Ballot Run – TUESDAY

The Tracker Ballot will be run (automated random draw) on Tuesday. The supporters who are successful in the ballot will automatically have their credit/debit card charged for the total ticket cost (including booking fees) and the lead applicant of the ballot application will receive a confirmation email by midday on Tuesday.

Any supporters who are successful in the ballot but payment has failed will be notified (lead applicant) via email and will receive a payment link to pay online within 24 hours. Failure to pay before the deadline will result in the ballot application being cancelled.

If the lead applicant does not receive a payment confirmation email then their ballot application has not been successful. Supporters can check if they are successful in the ballot by accessing the Tickets tab within their online ticketing account.

Season Ticket Holders Ballot / Members Ballot – WEDNESDAY What are the Season Ticket & Members Ballots? The Season Ticket Holders & Members Ballots give general admission home Season Ticket Holders and current My Leeds Members the opportunity to access an allocation of tickets, allowing them the chance to not only occasionally attend an away match but also allowing them the ability to build up their away attendance to enable them to access the away tracker system for future seasons.

Separate ballots will open at 10am on Wednesday; one for Season Ticket Holders and one for My Leeds Members. Applications for these ballots will close at midnight.

Season Ticket Holders and Members who are unsuccessful with their Tracker Ballot application can submit a further application during this window.

Season Ticket Holders Ballot / Members Ballot Run – THURSDAY

The Season Ticket Holders and Members Ballots will be run (automated random draw). The supporters who are successful in the ballot will automatically have their credit/debit card charged for the total ticket cost (including booking fees) and the lead applicant of the ballot application will receive a confirmation email by midday.

Any supporters who are successful in the ballot but payment has failed will be notified (lead applicant) via email and will receive a payment link to pay online within 24 hours. Failure to pay before the deadline will result in the ballot application being cancelled.

If the lead applicant does not receive a payment confirmation email then their ballot application has not been successful. Supporters can check if they are successful in the ballot by accessing the Tickets tab within their online ticketing account.

In the Premier League each club must make provision for at least 3,000 visiting supporters or if the capacity of the home club stadium is less than 30, 000, such number of tickets as is equal to 10% of its stadium capacity.

The away allocation distribution policy is detailed below and the example is based on an allocation of 3000 tickets;

• 34.2% Away Season Ticket Holders

• 28% Tracker (supporters with high tracker attendance from the 2025/26 season)

• 28% Home Season Ticket Holders

• 9.8% Members

Away tickets are only available to current Season Ticket Holders / Members (strictly one ticket each)

Click here for Away Ballot Frequently Asked Questions