Control Room Log Administrator
Radio Operator
CCTV Operator
Fire Officer
Assessor
First Aid Steward
Control Room Log Administrator
Job Title: Control Room Log Administrator
Hours of Work: As required by Safety Officer
Department: Safety & Security
Location: Elland Road
Responsible to: Head of Safety & Security
Apply: https://forms.office.com/e/SgJfU5zvBP
Role Summary
To record accurately the communications within the control room via Safety Management, 2 way radios, emergency telephones and telephone lines.
Role Responsibilities
Record accurately information within the control room log
Maintain the integrity of the log
Operating the relevant radio equipment
Liaising with other Control Room representatives including Police, First Aid and Event Management
If required cascading information to frontline staff via radio and responding to staff and management frontline queries via radio in a timely manner
Completing appropriate paperwork whilst escalating issues where appropriate
Possessing a good knowledge of each event’s policies, procedures and job descriptions
Other Responsibilities
To take responsibilities for personal performance and the development of personal skills to ensure the required skills, knowledge and competence to fulfil the role.
Perform duties with due regard to Club policies and procedures and legislative requirements at all times;
Ensure implementation of the Club’s health & safety, safeguarding, welfare and equality policies to create a safe working environment for all;
Undertake continuous professional development (CPD) training and/or additional training as identified or as required.
Ensure working practices are compliant with relevant legislation and data protection legislation and/or general data protection regulations (GDPR) requirements;
Knowledge, Skills & Experience
Excellent verbal communications skills
Able to speak clearly on the radio
Able to work accurately in a high-pressure environment
Excellent customer service skills
IT Literate
Able to multi-task
A strong team player with the ability to build and maintain positive relationships
Good knowledge of event security or willingness to learn
To adhere to a strict code of confidentiality in respect of any information relating to Leeds United Football Club and its operation
To be presentable always when working and demonstrate that you can represent the face of the club in the manner expected
To act in a manner that supports the Club’s Vision and Values always
Good stadium knowledge to log incidents accurately.
Radio Operator
Job Title: Control Room Radio Operator
Hours of Work: As required by Safety Officer
Department: Safety & Security
Location: Elland Road
Responsible to: Head of Safety & Security
Apply: https://forms.office.com/e/SgJfU5zvBP
Role Summary
To operate the communications in the control room including 2 way radios, emergency telephones and telephone lines.
Role Responsibilities
Operating the relevant radio equipment
Liaising with other Control Room representatives including Police, First Aid and Event Management
Cascading information to frontline staff via radio
Responding to staff and management frontline queries via radio in a timely manner
Completing appropriate paperwork whilst escalating issues where appropriate
Taking ownership whilst dealing with high pressure situations, occasionally requiring communication with the emergency services
Possessing a good knowledge of each event’s policies, procedures and job descriptions
Other Responsibilities
To take responsibilities for personal performance and the development of personal skills to ensure the required skills, knowledge and competence to fulfil the role.
Perform duties with due regard to Club policies and procedures and legislative requirements at all times;
Ensure implementation of the Club’s health & safety, safeguarding, welfare and equality policies to create a safe working environment for all;
Undertake continuous professional development (CPD) training and/or additional training as identified or as required.
Ensure working practices are compliant with relevant legislation and data protection legislation and/or general data protection regulations (GDPR) requirements;
Knowledge, Skills & Experience
Essential
Excellent verbal communications skills
Able to speak clearly on the radio
Able to work accurately in a high-pressure environment
Excellent customer service skills
IT Literate
Able to multi-task
A strong team player with the ability to build and maintain positive relationships
Good knowledge of event security or willingness to learn
To adhere to a strict code of confidentiality in respect of any information relating to Leeds United Football Club and its operation
To be presentable always when working and demonstrate that you can represent the face of the club in the manner expected
To act in a manner that supports the Club’s Vision and Values always
Good stadium knowledge able to direct staff members via the radio.
Desirable
Control Room CCTV Operator
Job Title: Control Room Radio Operator
Hours of Work: As required by Safety Officer
Department: Safety & Security
Location: Elland Road
Responsible to: Head of Safety & Security
Apply: https://forms.office.com/e/rW4Q4D708N
Role Summary
To operate the CCTV in the control room including using 2 way radios, emergency telephones and telephone lines. Responsible for protecting our property and our people against any risks, you’ll manage all types of scenarios, events, investigating incidents by maintaining surveillance across all areas of the complex.
Role Responsibilities
Operating the relevant CCTV equipment
Good stadium knowledge able to track staff/spectators on CCTV.
Monitor the stadium regularly on CCTV ensuring the safety team have decision making information
Liaising with other Control Room representatives including Police, First Aid and Event Management
Responding to staff and management requests in a timely manner
Completing appropriate paperwork whilst escalating issues where appropriate
Taking ownership whilst dealing with high pressure situations
Possessing a good knowledge of each event’s policies, procedures and job descriptions
Other Responsibilities
To take responsibilities for personal performance and the development of personal skills to ensure the required skills, knowledge and competence to fulfil the role.
Perform duties with due regard to Club policies and procedures and legislative requirements at all times;
Ensure implementation of the Club’s health & safety, safeguarding, welfare and equality policies to create a safe working environment for all;
Undertake continuous professional development (CPD) training and/or additional training as identified or as required.
Ensure working practices are compliant with relevant legislation and data protection legislation and/or general data protection regulations (GDPR) requirements;
Qualifications & Training
Desirable
Knowledge, Skills & Experience
Essential
Strong communication skills both verbal and written.
Microsoft Office experience
Previous CCTV monitoring experience
A working knowledge of the Data Protection code of practice for surveillance cameras and personal information
Able to work accurately under pressure
Excellent customer service skills
IT Literate
Able to multi-task
A strong team player with the ability to build and maintain positive relationships
Good knowledge of event security or willingness to learn
To adhere to a strict code of confidentiality in respect of any information relating to Leeds United Football Club and its operation
To be presentable always when working and demonstrate that you can represent the face of the club in the manner expected
Desirable
Assessor
Job Title: Assessor
Hours of Work: As required by the Safety Officer
Department: Safety & Security
Location: Elland Road
Responsible to: Safety Officer
DBS: Yes
Apply: https://forms.office.com/e/FY65v8MeKY
Role Summary
Assessors have a specific training role as part of the Stadium management team and are not expected to be involved in dealing with spectators. Their role is to assess and record the performance of stewards.
Role Responsibilities
To attend pre event planning and briefing sessions as required
To control and co-ordinate event staff and safety in specific areas of the
To ensure that the requirements of the Safety Certificate and Ground Regulations are met at all times
To brief and instruct teams under their direction and debriefs
To attend pre and post event briefings and compile a concise report for Safety Officer/ Event Manager
To carry out all instructions given by Safety Officer/ Event Manager, through the management structure
Attend all training sessions required
Agree and review a plan for assessing performance
Collect and judge performance evidence against agreed criteria
Collect and judge knowledge evidence
Make an assessment decision and provide feedback
Make assessment decisions using differing sources of evidence and provide feedback
Be aware of appeals procedure
Be aware of registration procedure
To be able to induct new candidates to the National Vocational Qualification
To be aware and adhere to approved centre policies
Generate and co-ordinate all documentation for candidate through approved centre
Completion of required documentation for candidate and approved centre
To provide support / mentoring for candidate throughout assessment
Devise and implement questions to test candidate knowledge and understanding
Devise and co-ordinate scenarios and simulations
To be professional and courteous, carry out fair and consistent assessments
To maintain client confidentiality
To attend assessments only with the prior approval of the Assessment centre
Other Responsibilities
To take responsibilities for personal performance and the development of personal skills to ensure the required skills, knowledge and competence to fulfil the role.
Perform duties with due regard to Club policies and procedures and legislative requirements at all times;
Ensure implementation of the Club’s health & safety, safeguarding, welfare and equality policies to create a safe working environment for all;
Undertake continuous professional development (CPD) training and/or additional training as identified or as required.
Ensure working practices are compliant with relevant legislation and data protection legislation and/or general data protection regulations (GDPR) requirements;
Qualifications & Training
Essential
Knowledge, Skills & Experience
Essential
Complete the Action Counters Terrorism (ACT) training
Strong communication skills both verbal and written.
Previous Training/Assessing experience at large scale event
Able to work accurately under pressure
Excellent customer service skills
Able to multi-task
A strong team player with the ability to build and maintain positive relationships
Good knowledge of event security or willingness to learn
To adhere to a strict code of confidentiality in respect of any information relating to Leeds United Football Club and its operation
To be presentable always when working and demonstrate that you can represent the face of the club in the manner expected
To act in a manner that supports the Club’s Vision and Values always
First Aid Steward
Job Title: First Aid Steward
Hours of Work: Casual
Department: Matchday Safety & Security
Location: Elland Road
Responsible to: First Aid Manager
DBS: Enhanced
Apply: https://forms.office.com/e/LJx9snRL0D
Role Summary
As a First Aid Steward, your main role is to deliver prompt medical assistance to spectators, staff, and visitors during matchdays and events. You’ll be based at designated First Aid points or on mobile patrol, working closely with doctors, paramedics, and fellow stewards to help maintain a safe and supportive environment.
This position does not involve searching individuals, crowd control, or removals. However, you are expected to remain alert, act swiftly, and escalate any concerns to Supervisors or the Safety Team as required.
Role Responsibilities
Report to the stadium at the allocated time in full uniform, attend all pre-event briefings, and remain on-site until officially signed off.
Maintain a high-visibility presence through mobile patrols and at designated First Aid points, ready to respond to medical incidents, including those involving children and vulnerable individuals.
Stay vigilant for signs of illness or distress, liaise with medical teams and emergency services as needed, and administer first aid strictly within training guidelines.
Report any safety hazards, such as damaged seating or barriers.
Be familiar with the location of all first aid equipment and emergency facilities, and remain alert to risks such as fire hazards or suspicious packages, reporting concerns immediately.
Follow all instructions from the Safety Officer, Area Supervisors, or police, and remain at the assigned post unless otherwise directed.
Assist with stadium evacuations and incident response as required.
Other Responsibilities
Take responsibility for personal performance and actively develop skills, knowledge, and competence necessary to fulfil the role effectively.
Carry out duties in line with Club policies, procedures, and all relevant legislative requirements.
Promote and adhere to the Club’s health & safety, safeguarding, welfare, and equality policies to help maintain a safe and inclusive working environment.
Participate in continuous professional development (CPD) and complete any additional training as required or identified.
Ensure all working practices comply with relevant legislation, including data protection and GDPR requirements.
Qualifications & Training
Essential
Desirable
Knowledge, Skills & Experience
Essential
Ability to stay calm and act quickly under pressure
Strong communication and interpersonal skills
Experience working as part of a team in busy environments
Awareness of safeguarding procedures, especially involving children and vulnerable adults
Good observation and decision-making skills
Desirable
Previous experience providing first aid at public events or in large venues
Background in stewarding, safety, or customer service roles
Familiarity with stadium layouts or event safety procedures
Additional first aid or medical training (e.g. defibrillator use, paediatric first aid)
Experience working alongside emergency services or medical professionals on-site
