2016/17 SEASON TICKETS: FAQS
Frequently Asked Questions regarding 2016/17 Season Tickets...
2016/17 Season Tickets
FREQUENTLY ASKED QUESTIONS
THE OFFER
A truly unique, one-off incentive to fans who pledge their support early and commit to a 2016/17 Season Ticket before May 31, 2016.
In the event that the club does not reach at least the Play-Offs in the 2016/17 season, we will offer all Season Ticket Holders who purchase their 2016/17 Season Ticket before the May 31, 2016 deadline a 25% refund on their Net Season Ticket price.
WHO QUALIFIES FOR THIS OFFER?
All general admission Adult, Concession and Junior Season Ticket Holders who purchase their 2016/17 Season ticket before the May 31, 2016, deadline are eligible.
Fans who purchase their Season Ticket after May 31, 2016, will not qualify for the refund in the event that the club does not make at least the Play-Offs.
This offer is not applicable to ‘United for 20 Years’ Season Ticket Holders.
WHAT IS THE NET SEASON TICKET PRICE?
*Net Season Ticket price is the Season Ticket price minus VAT (20%) and then minus the Football League Levy (3%).
Example:
Season Ticket Price - £445.00
Season Ticket Price Minus VAT (20%) - £370.83
Minus Football League Levy (3%) - £11.12
Net Season Ticket Price - £359.71
HOW MUCH REFUND WILL I RECEIVE?
The price grids below highlight the refund amount that qualifying Season Ticket Holders will receive in the event that the Club does not reach at least the Play Offs.
The refund figures shown in the table are the actual monetary values that will be paid to qualifying Season Ticket Holders only. The Club has chosen to calculate the refund amount based on Net Season Ticket price as shown in the example.
HOW WILL I RECEIVE MY REFUND?
The refund will be paid by BACS directly into your individual bank account.
HOW DO I ADVISE THE CLUB OF MY BANK ACCOUNT DETAILS?
To apply for a refund, qualifying 2016/17 Season Ticket Holders must login to the Leeds United ticketing website using their customer number and password. Click My Account > Update Details > Fill in bank details > Click the yellow update button at the bottom of the page.
IS THERE A DEADLINE TO ADVISE THE CLUB OF MY BANK ACCOUNT DETAILS?
The deadline to confirm your bank account details to the Club is Friday June 9, 2017.
WHAT IF I DO NOT ADVISE THE CLUB OF MY BANK ACCOUNT DETAILS BY THE DEADLINE?
Your refund will automatically be donated to the Leeds United Academy.
I HAVE PURCHASED MORE THAN ONE SEASON TICKET, CAN I LOG IN JUST THE ONCE UNDER MY DETAILS AS THE LEAD APPLICANT TO RECLAIM ALL REFUNDS FOR MY FRIENDS/FAMILY LINKED TO MY ACCOUNT?
No, if you have more than one Season Ticket you need to log in under each individual customer number (this can be found on the season ticket card) and register the bank details. If you have not accessed the online account before than the password will be the registered postcode - capital letters with no space i.e. AB15DC
MY CHILDREN/PARTNER DO NOT HAVE ACCOUNTS, DO I REGISTER THEIR DETAILS TO CREATE NEW ACCOUNTS?
No, everyone that has a season ticket has their own account. The customer number on the season ticket card is unique to that individual customer therefore you need to register the bank details against that account.
I HAVE UPDATED MY ACCOUNT WITH MY BANK DETAILS BUT I HAVE NOT RECEIVED ANY CONFIRMATION- IS THIS CORRECT?
Once you have updated your details and clicked the 'update' button, you will be thanked for updating your details - no email confirmation will be sent. If you are unsure please log back in and if your bank details are showing then you have submitted these correctly.
IS IT THE LONG 16 DIGIT NUMBER THAT YOU NEED FROM MY CARD?
No, we need the 6 digit sort code number and the 8 digit account number to be able to process the refund - no spaces or dashes just the numbers.
I AM PAYING BY ZEBRA FINANCE, DO I STILL QUALIFY FOR THE REFUND?
Yes all fans choosing to pay with Zebra Finance will qualify for the refund provided that the application is submitted and received by the Club before the deadline of May 31 2016.
WILL THE REFUND BE PAID TO THE LEAD APPLICANT?
No. The refund will be paid to individual Season Ticket Holders. In the case of Junior Season Ticket Holders, the refund will be paid to a parent / guardian.
WHEN WILL I RECEIVE THE REFUND?
The Club will seek to make all refunds to qualifying Season Ticket Holders by Friday June 30, 2017.
ADDITIONAL TERMS & CONDITIONS
No refunds will be issued unless your season ticket has been paid in full. No partial refunds will be given.
In the event that any season tickets are cancelled during the season, for whatever reason, no refunds will be issued.
The refund amount will be calculated on your season ticket price as at May 31 2016. Any price adjustment through a seat move after the May 31 will not be applicable.
For any further enquiries please contact the Ticket Office on 0330 333 1521.
