In view of the increasing popularity of tickets for our away games we have reviewed how the process will work for the 2011/12 season. In making these changes we have taken into account the feedback that we have received from fans who regularly apply for away tickets and given due attention to the issues that were raised last season to make the application process more user friendly.

A new online away application system will be in place for the forthcoming 2011/12 season. This will be managed by the club and integrate directly into Leeds United's existing ticketing system.

Online applications will be accepted on a game-by-game basis and not on a phased basis as per recent seasons. The features of this new online system will include instant confirmation that your online application has been successful, staggered application days for Season Ticket Holders and Members to apply, travel can be purchased at the same time as purchasing a match ticket and improved email confirmation. The process will also create loyalty.

Any games with a low allocation will be allocated on a loyalty basis. At this stage, no away games have been designated as 'Loyalty' fixtures as we are still awaiting final confirmation of ticket allocations.

Away Season Tickets

The Club will continue to operate the Away Season Ticket scheme for the 2011/12 season. Full details will be announced at www.leedsunited.com early next week.

Allocation of tickets

After deducting the allocation of tickets for Away Season Ticket holders, 80% of the remaining tickets will be reserved for home Season Ticket Holders and 20% for Club Members.

Strictly 1 ticket per Season Ticket Holder/Member.

The new process of applying for tickets is detailed below.

How to apply

Applications will only be accepted via our new online system. You can access the online system at www.leedsunited.com, click on Tickets, and then click BUY NOW.

The club has withdrawn the postal and fax application system for the 2011/12 season. We will not accept applications by postal or fax application.

All Season Ticket Holders and Members, including disabled supporters and Regional Members Clubs are able to use our new online away application system.

Approximately four weeks before each away fixture tickets will go on sale online. Tickets will initially go on sale exclusively to Season Ticket Holders on a first come first served basis, followed by an exclusive period for Club Members. These on-sale dates will be announced on a game-by-game basis. After the Members period, any remaining tickets will be made available online and sold on a first come first served basis to both Season Ticket Holders and Members.

Whilst we will endeavour to sell away tickets four weeks in advance of the fixture, this will be determined upon receipt of the ticket allocation from the away club.

The onsale dates for each away game will be advertised at www.leedsunited.com and in the Matchday Programme.

In order to purchase tickets online, you need a valid email address (the email address does not have to be unique) and your customer number needs to be active for online sales.

Once your customer number is active for online sales, you need to log in using your customer number together with a password. Many Season Ticket Holders and Members already have access to our online booking system as they have previously purchased home tickets, cup tickets, events, memberships, etc, and their password will not change.

In preparation for the new season, during week commencing 4th July, Ticket Services will send an email to all Members and Season Ticket Holders who have registered an email address with us advising / reminding them of their password details. However, Members and Season Ticket Holders can contact Ticket Services now on 0871 334 1992 or email tickets@leedsunited.com to check if their account is active and ready for online sales.

If you are purchasing away tickets for friends or family, their customer number(s) must be linked to your account. This is a simple process and can be done once you are logged in online. We are advising Members and Season Ticket Holders, to link their friends and family to their account in advance of tickets going onsale. If you require assistance with the linking of family and friends, please contact Ticket Services on 0871 334 1992 or email tickets@leedsunited.com.

All tickets will be sent to the main contact of the application and not the individual members.

Our records show that there are a very small percentage of Season Ticket Holders and Members who do not have access to an email address. These fans will be able to contact Ticket Services on 0871 334 1992 during their exclusive period to apply. This option is strictly only available to those Season Ticket Holders and Members who do NOT have an email address registered on our database. Calls will be dealt with on a first come first served basis and cost 9p per minute plus network extras. All tickets are subject to availability. No priority will be given to telephone applications.

Loyalty Games

Approximately four weeks before the fixture, Ticket Services will make an announcement via www.leedsunited.com confirming the deadline dates to apply and all details including the number of away games that fans must have attended in order to qualify to apply for a ticket for a 'Loyalty Game'.

Tickets for 'Loyalty' games will be allocated to those fans who have attended the most games.

Please note: Loyalty online applications will only be processed based on the number of away games attended NOT by the time and date the online application was made.

Refund Policy

Away tickets can be returned to the club for a refund up to 48 hours before the away fixture, this is not applicable to away season ticket holders.

Leeds United reserve the right to amend onsale dates or change the selling procedure for any fixture. Dates of fixtures and kick off times are subject to change.

For further assistance please contact Ticket Services on 0871 334 1992.